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Energy Update and Alerts
Avoid surprises on your bill
Would you like to know if your bill is shaping up to be higher than normal? With the Weekly Energy Update and Energy Alerts, it’s easy to stay on top of your energy use and avoid surprises. Whether you're trying to stick to a budget or want to use less energy, it's a simple way to stay informed and in control.
What is the Weekly Energy Update?
The Weekly Energy Update gives you a weekly look at how much energy you’ve used so far during your billing period. It also shows how your bill is shaping up for the month. You don’t need to set a limit. You can receive your weekly update by email, text or both to help you stay informed before your bill arrives.
Getting Started is Easy
Choose whether you want weekly updates by email, text or both. You can get set up in just a few steps.
Stay Ahead
Get a weekly look at your energy use so far, so you can make changes if needed before your bill arrives.
Automatic Updates
Once you’re signed up, your weekly updates come to you automatically during your billing period, so keeping track takes less effort.
What are Energy Alerts?
Energy Alerts can help you stay on top of your energy use and avoid surprises. You choose the usage or dollar amount that works for you, and we’ll notify you by email, text or both if your energy use or estimated bill amount goes over that limit. Whether you're trying to stick to a budget or just want to use less energy, it’s a simple way to stay informed and in control.
You’re in Charge
Choose what you want to track, your energy usage or budget and how often you receive alerts.
Getting Started is Easy
A suggested limit based on your energy use helps you set up quickly. If you’re new, an average is suggested to get you going.
You Have Flexibility
Update your limit anytime to reflect seasonal changes. For example, you might set a higher limit during summer or winter when heating or cooling is used more often.
Your Alerts, Your Way
- Energy Spend Alerts (track by dollar amount): Set monthly spending limits that fit your budget. Great for keeping your energy costs predictable.
- Usage Alerts (track by kilowatt-hours): Set a daily or monthly usage limit based on how much energy you want to use. Ideal if you’re focused on energy conservation or efficiency.
How to Sign Up
- Sign in to your online account. If you don't have one yet, it's easy to register.
- Choose what to track. On the communication preferences page, you can monitor your energy usage by kilowatt-hours or by dollar amount.
- Set your limit based on what works best for you. You’ll get an alert if your usage goes over that amount. (Your average amount will be set as the starting point, but you can adjust it anytime.)
- Pick how you would like to be alerted: email, text or both.
Ready to Enroll?
If you are eligible, you'll see the option to enroll in your online account.
Frequently Asked Questions
The Weekly Energy Update helps you stay ahead of your bill by showing how your estimated bill-to-date and energy usage are adding up each week. They can help you stay informed before your bill arrives, so you have time to make changes if needed. You can also use them with Energy Alerts to monitor your usage and get an alert if you go over a limit you set.
Energy Alerts let you know when your energy use or estimated bill goes over a limit you set. They can help you spot higher usage or costs before your bill arrives, so you can decide if you want to make changes. You can also use them with the Weekly Energy Update to see how your usage or estimated bill is shaping up and if you are getting close to your limit.
The Weekly Energy Update gives you a weekly snapshot of your bill-to-date and energy use so far during your billing period. You do not need to set a usage or dollar limit to receive them. Energy Alerts are based on limits you choose. You’ll receive an alert when your energy use or estimated bill amount goes over that limit. For example, if you want to know when your energy use goes over 1,000 kWh or your estimated bill goes over $150, you can set that limit and receive an Energy Alert if you go over it.
The Weekly Energy Update gives you a simple weekly look at how your energy use and bill are shaping up for the month. Alerts can help you spot when your usage or estimated bill amount is higher than the limit you chose. Used together, the update and alerts can help you keep track of your energy use and estimated bill, giving you time to make changes before your bill arrives.
Your Weekly Energy Update is sent weekly to help you keep track of your usage and bill-to-date for the billing period. It begins after your new bill cycle starts and continues throughout the billing period.
Note: Updates may pause near the end of a bill cycle if your actual bill will be issued during that time. As a result, there may be slightly more than a week between the last update of one bill cycle and the first update of the next.
Energy Alerts are sent when your usage or estimated bill amount goes over the limit you set. You won’t receive an alert unless you meet or exceed that limit, and you’ll only get alerts for the option you’ve chosen to enroll in.
Yes, you can add up to two email addresses and two mobile phone numbers to make sure the right people in your household stay informed.
Not necessarily. The Weekly Energy Update and Energy Alerts will not directly lower your bill. They are meant to help you stay aware of your usage and estimated bill before your bill arrives. If your usage is higher than expected, you can decide whether to make changes to your energy habits or update your alert limit.
For the Weekly Energy Update, you won’t receive an update for the week you receive your bill. For Energy Alerts, you won’t receive an alert unless you meet or exceed the threshold you set. If you still aren’t receiving an expected update or alert, check your contact information in your online account. Make sure your device can receive texts or emails based on what you chose.
You must have a smart meter, an online account and a valid email address and/or mobile device that accepts text messages. If you’re on Budget Billing, you won’t be eligible to sign up for Energy Spend Alerts.
You can manage your preferences anytime by signing in to your online account. While there isn’t a “pause” button, you can disable alerts and re-enable them when you're ready.
Your energy usage is calculated by measuring the amount of electricity your home uses over time. This is typically recorded in kilowatt-hours (kWh) using your electric meter. Each time your meter is read, it shows how much energy you've used since the last reading. The difference between the two readings is your usage for that billing period.
It depends on your goals. If you're focused on budgeting, tracking by dollar amount may be best. If you're more interested in conserving energy, tracking by kWh gives you a clearer picture of your usage.
Your default limit is based on your average energy use. If you’re new, a typical average is used to get you started. You can adjust it anytime to fit your needs. For best results, review your usage history periodically and adjust seasonally so it matches your energy patterns through the year. You can view your usage history in your online account.
Usage Overview is available in your online account and gives you a quick look at how much energy you use over time: daily, weekly, or monthly. It’s a great starting point when setting your limit. For example, if you usually use around 1,000 kWh a month, you might set your alert a little above that to catch any unexpected spikes. It helps you choose a limit that fits your routine, so you can stay on top of your energy use and avoid surprises on your bill.
Yes! You can update your alert type and limit amount anytime by signing into your online account. You’re always in control and can adjust your limit whenever your needs or goals change. While you can’t set multiple limits at once, you can update your limit as your energy use changes seasonally.
You’ll receive an alert letting you know you’ve gone past your set limit. This gives you the chance to adjust your energy use. If you think you set your limit too low, you can sign in to your online account and update it anytime. You have full control to change your limit anytime, so it always fits your needs.
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