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Start or Add Additional Service

Welcome to Dominion Energy – let's get started!
Virginia / Start Stop Service

New Residential Customers

To start your new service, you'll need the following information handy:
  • Your new street address (including the ZIP code and apartment/unit number, if applicable)
  • Your full legal name
  • Social Security Number
  • Email Address
  • Meter number at your new address (helpful, but not required)
Start Service Request
Family Eating Popcorn
Downtown Street in Richmond VA

New Business Customers

Start service for:

  • Small individual business/investment property
  • Commercial/industrial business
Start New Service for Business

Connecting Service

Starting a new service is easy! Here's what you need to know to make it smooth for you and your family:
  • Provide Notice: Please gives as much notice as possible to schedule your request for the date you need. Service orders are worked Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).
  • Fees: An $11.48 connection charge is required to start your electric service. This will show up on your first bill.
  • Security Deposits: New customers or those without a good payment history in the last 12 months need to pay a security deposit. There are deposit options that include the Irrevocable Letter of Credit and the Surety Bond for non-residential customers with a deposit of $500 or more.
  • Your security deposit will be refunded 12 months after it has been paid in full and good payment history has been established, and will be refunded as a credit on your bill. When you close your account, your deposit will be credited on your final bill and any remaining credit will be sent as a refund check.
  • Meter Access: Make sure the meter is easy to get to and not blocked by fences, trees, shrubs, buildings, or animals. If it's hard to access, an adult needs to be home on the day of service to give us access.
  • Safety Tips: Turn off all appliances/equipment you don't want powered when we connect your service. We might also ask you to turn off all circuit breakers or fuses, including the main one, before we connect your service. Specific instructions are provided when you request service.
Mom and Daughter Hugging at Kitchen Table

Service Disconnection and Reconnection

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DISCONTINUANCE OF ELECTRIC SERVICE

  1. The Company reserves the right to discontinue Electric Service to a Customer, at any time without notice, upon the occurrence of any one or more of the following events:
    1. Whenever in the Company’s opinion, the Company, has reasonable cause to believe that the Customer is receiving Electric Service without paying therefore, or that the Company’s meter, wires or other apparatus have in any manner been tampered with, or damaged in such a way as to prevent the meter from recording under seal the amount of Electric Service delivered.
    2. Whenever, in the Company's opinion, the condition of the Customer's wiring, equipment, or appliances is either unsafe or unsuitable for receiving Electric Service, or when the Customer's use of Electric Service or equipment interferes with or may be detrimental to the Company’s facilities or to the provision of Electric Service by the Company to any other Customer.
    3. Where electricity is being furnished over a line which is not owned or leased by the Company, whenever in the Company’s opinion such line is either not in a safe and suitable condition or is inadequate to receive Electric Service.
  2. Upon the occurrence of either one or all of the following events, the Company reserves the right to discontinue Electric Service to a Customer after ten (10) days notice of discontinuance, in accordance with Paragraph XVI.E., below:
    1. For nonpayment of a past due bill, regardless of any amount of money on deposit with the Company. Residential disconnections for non-payment shall not be worked during the following conditions:
      1. The temperature is forecasted to be 92 degrees Fahrenheit or higher within the 24-hour period following the scheduled disconnect.
      2. The temperature is forecasted to be 32 degrees Fahrenheit or lower within the 24-hour period following the scheduled disconnect.
      3. On Fridays, weekends, state holidays, or on the business day prior to a state holiday.
    2. For failure to comply with any of the Company's Terms and Conditions as filed with the Commission, or with any of the conditions or obligations of any agreement with the Company for the provision of Electric Service;
    3. Whenever in the opinion of the Company it is necessary to prevent fraud upon the Company.
    4. Whenever the Customer has denied a Company representative access to the Company's meter, wires or other apparatus installed on the Customer's premises.
  3. The Company will discontinue Electric Service to a Customer whenever requested by any public authority having jurisdiction.
  4. The Company reserves the right to discontinue Electric Service under any of the above conditions irrespective of any claims of a Customer pending against the Company, or any amounts of money on deposit with the Company as required by Section IX of these Terms and Conditions.
  5. Notice of discontinuance shall be considered to be given a Customer when copy of such notice is left with the Customer, left at the premise where the Customer's bill is rendered, or posted in the United States mail ten (10) days prior to the date of pending disconnection. The company shall address all mailed correspondence to the Customer's last post office mailing address, as shown on the records of the Company. In addition to the written notice of disconnection, as described above, the Company shall provide a Customer who has chosen to receive electronic billing an additional electronic notice of disconnection ten (10) days prior to the date of pending disconnection with the Customer's electronic bill.
  6. Whenever Electric Service is discontinued in accordance herewith, the Company shall not be liable for any damages, direct or indirect, that may result from such discontinuance. In all cases where Electric Service is disconnected by reason of violation by the Customer of any of the provisions hereof or of any agreement with the Company for the provision of Electric Service, there shall then become due and payable, in addition to the bills in default, an amount equal to the monthly minimum charge for the unexpired term of the agreement, not as a penalty, but in lieu of the income reasonably to be expected during the unexpired term of the agreement.

RECONNECTION OF ELECTRIC SERVICE

  1. If Electric Service has been discontinued for any of the reasons covered in Section XVI – Discontinuance of Electric Service, the Company shall have a reasonable period of time in which to reconnect the Customer's service after the conditions causing discontinuance shall have been corrected.
  2. If Electric Service has been discontinued because of improper use, or if, in the Company's opinion, its meter or wires or other apparatus have been tampered with, the Company may refuse to reconnect the Customer's service until the Customer shall have:
    1. Paid all delinquent bills,
    2. Paid to the Company an amount estimated by the Company to be sufficient to cover all components of Electric Service used but not recorded by the meter and not previously paid for, and;
    3. Made such changes in wiring or equipment as may in the opinion of the Company be proper for its protection.
  3. If Electric Service has been discontinued by the Company at the request of any public authority having jurisdiction, the Customer's service will not be reconnected until authorization to do so has been obtained by said public authority.
  4. When it is necessary to reconnect Electric Service, which has been discontinued for any reasons covered by Section XVI – Discontinuance of Electric Service, a service charge as described below will apply:
    1. Residential customers with Smart Meter (AMI): $6.82
    2. Residential customers without Smart Meter (AMI): $34.64
    3. Non-Residential customers: $25.15
  5. When the Company requires past-due balances to be paid prior to reconnection, the Company may further require such payments to be made by cash, certified check, cashier's check, electronic debit, or money order at a Company designated payment location when, during the previous twelve months, either of the events below have occurred:
    1. The Customer's Electric Services has been disconnected due to non-payment of any bill for Electric Service.
    2. The Customer has attempted to make payment by a check, draft, or electronic debit tendered or authorized on the Customer's account and returned for insufficient or uncollected funds, closed account, revoked authorization, stop payment or other similar reason.

Need to Make a Payment and Reconnect Service?

  • You must first pay the outstanding balance on your account to reconnect your service. Once your payment is successful, a reconnection request will be created automatically.
  • You can make a payment through your online account or pay as a guest through our third-party vendor, Paymentus. (See other available payment options.)
  • You may be required to pay a security deposit when reconnecting service.
  • A reconnection fee will be added to your next bill:
    • Residential Customers with Smart Meter (AMI): $6.82
    • Residential Customers without Smart Meter (AMI): $34.64
    • Non-Residential Customers: $25.15
  • You can sign in to check what type of meter you have. Once signed in, go to the "Account" section in the navigation menu and select "Account Overview."
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Need to Move Service to a New Address?

  • You can sign in to your online account to transfer service to another address.
  • A connection charge of $11.48 is required to transfer your electric service. This charge will appear on your first bill.
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Need Additional Help?

We can help with answers to frequently asked questions.

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