Call us to start new service, or to add an additional service: 866-366-4357

• We’re available 8 a.m.– 5 p.m., Monday–Friday.
• Outside the United States, please call 001-757-857-2112.
• Report outages or emergencies and check status updates via our 24-hour response system.

While it's easy to start a new service, the following information will ensure it's a seamless process for you and your family. Please keep in mind:

• Provide us as much notice as possible so we can schedule your request for the date you need. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m..
• A connection charge of $24.88 is required to start your electric service and will appear on your first bill.
• Security deposits are required if you are a new customer or if you are an existing customer and do not have satisfactory payment history within the last 12 months. There are deposit options that include the Irrevocable Letter of Credit and the Surety Bond for our nonresidential customers with a deposit of $500 or more.
• We'll need access to the meter. Be sure the meter is easy to access, and not obstructed by fences, trees, shrubs, buildings, or animals. Residential customers: If the meter isn't accessible, an adult will need to be at your residence on the day of your service connection to give us access.
• For safety reasons, we recommend turning off all appliances/equipment that you don't want energized when power is connected. We may also require all circuit breakers or fuses, including the main, to be in the "off" position before service can be connected. We're with you on this: Specific instructions are provided during your service request.
• If you need more information, it's available on our Manage Account Support page.

Need to make a payment and reconnect service?

• A reconnection order is automatically issued upon successful required payment.
• Sign in or Pay Now
• See available payment options.
• You may be required to pay a security deposit when reconnecting service.
• The reconnect fee for Virginia customers is $30.97 during regular business hours and $133.24 after hours, holidays and weekends.
• Not registered? Register now.

So, what's required for you to transfer service?

• Sign in to transfer your service.
• A connection charge of $24.88 is required to transfer your electric service. This charge will appear on your first bill.

Need additional help? We're here for you. Contact us.