Starting a new service is easy! Here’s what you need to know to make it smooth for you and your family:

• Provide Notice: Please give as much notice as possible to schedule your request for the date you need. Service orders are worked Monday through Friday, 8 a.m. to 5 p.m. (excluding holidays).
• Fees: An $11.49 connection charge is required to start your electric service. This will show up on your first bill.
• Security Deposits: New customers or those without a good payment history in the last 12 months need to pay a security deposit. There are deposit options that include the Irrevocable Letter of Credit and the Surety Bond for non-residential customers with a deposit of $500 or more.
• Your security deposit will be refunded 12 months after it has been paid in full and good payment history has been established, and will be refunded as a credit on your bill. When you close your account, your deposit will be credited on your final bill and any remaining credit will be sent as a refund check.
• Meter Access: Make sure the meter is easy to get to and not blocked by fences, trees, shrubs, buildings, or animals. If it’s hard to access, an adult needs to be home on the day of service to give us access.
• Safety Tips: Turn off all appliances/equipment you don’t want powered when we connect your service. We might also ask you to turn off all circuit breakers or fuses, including the main one, before we connect your service. Specific instructions are provided when you request service.