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Energy Usage Alerts
Get alerts, take action, and manage usage.
Your electric bill changes each month based on how much energy you use, which may sometimes be more than you expect. Avoid a surprising bill by enrolling to receive Energy Usage Alerts. You’ll receive an email, text or both when your energy usage exceeds the threshold you set. This gives you more time to conserve energy before the bill arrives.
Ready to Enroll?
If you are eligible, you’ll see the option to enroll in your online account.
Benefits of Receiving Usage Alerts
Get Alerts
Choose how you want to be notified. Receive an alert via email, text, or both when your energy usage exceeds the threshold you set for your account. You can add up to two email addresses or mobile phone numbers.
Take Action
We’ll provide you with your average daily energy usage from the previous month to help you set an alert threshold. When you receive your usage alert, you can quickly make adjustments to conserve energy.
Manage Usage
If you exceed your energy usage threshold, find out what changed that is using more energy.
Your Alerts, Your Way
- Energy Spend Alerts (track by dollar amount): Set monthly spending limits that fit your budget. Great for keeping your energy costs predictable.
- Usage Alerts (track by kilowatt-hours): Set a daily or monthly usage limit based on how much energy you want to use. Ideal if you’re focused on energy conservation or efficiency.
How to Sign Up
- Sign into your online account. If you don't have an account, you can register.
- View the alerts available under “Usage Programs.”
- Select how you would like to be alerted – email, text, or both.
- Set the energy usage threshold that works best for you and receive notification when it's exceeded.
Frequently Asked Questions
Once you sign up to receive Usage Alerts, you'll set a specific electricity usage threshold and we'll send you an email, text or both, when you exceed that amount. For example, if you enter 23 kilowatt-hours (kWh) as your threshold, each time your electricity usage from the previous day exceeds 23 kWh, you will receive an alert via text, email or both, depending on your preference. You can add up to two email addresses or mobile phone numbers.
When you enroll, you will see a threshold recommendation based on the usage history at your address. If no usage history exists, a value based on average usage will be provided. You can adjust this value at any time. Or, if you'd like to do more analysis, you can view your usage history by visiting Usage > Usage Overview in your online account. This information shows how your energy usage changes each month.
You must have a smart meter, an online account and a valid email address and/or mobile device that accepts text messages. If you’re on Budget Billing, you won’t be eligible to sign up for Energy Spend Alerts.
You can manage your preferences anytime by signing in to your online account. While there isn’t a “pause” button, you can disable alerts and re-enable them when you're ready.
It depends on your goals. If you're focused on budgeting, tracking by dollar amount may be best. If you're more interested in conserving energy, tracking by kWh gives you a clearer picture of your usage.
Your default limit is based on your average energy use. If you’re new, a typical average is used to get you started. You can adjust it anytime to fit your needs. For best results, review your usage history periodically and adjust seasonally so it matches your energy patterns through the year. You can view your usage history in your online account.
Yes! You can update your alert type and limit amount anytime by signing into your online account. You’re always in control and can adjust your limit whenever your needs or goals change. While you can’t set multiple limits at once, you can update your limit as your energy use changes seasonally.
Yes, you can add up to two email addresses or mobile numbers to make sure the right people in your household stay informed.
Not necessarily. Alerts are meant to inform you. If your usage is higher than expected, you can decide whether to adjust your energy habits or update your limit. You’re always in control.
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