Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

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Virginia Residential Electric Customers

Business Electric Customers

Call 866-366-4357 to stop service at your business. We’re happy to help. 

  • Customer service is available from 8 AM to 5 PM, Monday–Friday.
  • Outside the United States, call: 001-757-857-2112.
  • An automated response system is available 24-hours a day to you. Report a power outage or electrical emergency (such as downed power lines), and check restoration updates.

Stop Service Checklist

Provide advance notice

Please give us as much notice as possible so we can schedule your request for the date you need. Orders are worked Monday through Friday only (excluding holidays) from 8 AM to 5 PM. 

Meter accessibility

You don’t need to be at your home or business if the meter is accessible and isn't blocked by fences, trees/shrubs, buildings or animals. Otherwise, an adult will need to be available on the day of your service disconnection so Dominion Energy personnel can access the meter, get a final reading and issue your final bill.

Payment before moving

If you have a disconnection notice that expires before the requested disconnection date, you'll need to pay the amount due. Otherwise, you may pay your current bill and your final bill together.

Final bill

Your final bill will be issued the business day after we take the final meter reading.

Credit reference letter

There will be a credit reference on your final bill or you can download one online.

Have plans for maintenance or repairs on your property?

You need to schedule a temporary service disconnection for safety’s sake! Call us at 866-366-4357 to schedule.

Note: Your home will be without power until service is reconnected.

Basic info about disconnections

Temporary disconnections (i.e. "Drop Service")

  • There is no fee for temporary disconnections.
  • We need notification several days before the disconnection. Advance notice is particularly important in the spring, which is a busy season, or if the work is taking place in a metro area.
  • Disconnections are dispatched between 8–10 AM. 
  • Be prepared: Weather or emergency situations can interfere with scheduled disconnections. If this happens, we'll call you the morning of your appointment and reschedule for a time that works for you.
  • Guaranteed appointments are only available on a paid basis and must be scheduled well in advance of the work date.

Request a temporary disconnection before:

  • Painting, replacing siding, or making repairs near the service connection.
  • Trimming near overhead lines.
  • Moving large equipment that may contact overhead lines.
  • Replacing or reattaching the meter base.
  • Working on the panel or fuse box* (other than increasing service size.)

Reconnecting service*

  • When your work is done, call us at 866-366-4357 to reconnect your service.
  • Weather and emergencies can affect re-connections, but we’ll make every effort to get your service back on as soon as possible.

Need a longer period of disconnection?

Some projects may require more than a temporary disconnection. Call us at 866-366-4357 if you’re working on any of the following projects:

  • Increasing service size
  • Rewiring
  • Replacing or moving meter base with an increase in service size
  • Building an addition
  • Demolishing or razing a home
  • Moving a mobile home to a lot

Please keep in mind: If you’re doing panel or fuse box work, contact your municipality to see if an electrical inspection is required before we can reconnect your service. Without documentation of a completed, passed electrical inspection, we won't be able to reconnect you.

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