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Find quick answers to commonly asked questions on a variety of topics.
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Looking for quick answers or guidance on self-service options? Message us on social media.

Monday - Friday, 8 a.m. - 5 p.m. EST

Please do not report emergencies via chat or social media.

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Customer Service

Are you a Virginia customer, call us.

Monday - Friday, 8 a.m. - 5 p.m. EST.

In all emergency situations, call 911.

Within the US: 866-366-4357
International: 001-757-857-2112

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Dominion Energy Charitable Foundation

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Download the Mobile App!

With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.

  • Report an outage
  • Request service
  • Select your billing and payment preferences
  • Access your home's energy usage information
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