Notice: Account access is currently down for maintenance and will be available as soon as possible. For emergencies or to report an outage, please call 866-366-4357.

Move Service

Transfer your service online when relocating to a Dominion Energy service area.

Residential Customers

Transfer your service online when relocating to a Dominion Energy service area. Stop service at one location and start it at another.

Small Business Owner on Phone and Computer

Business Customers

To transfer service at your business, call 866-⁠366-4357.

Customer service is available starting from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Outside of the United States, call 001-757-857-2112.
An automated response system is available 24-hours a day to report a power outage or electrical emergency (such as downed power lines), and to check restoration updates.

What’s Required to Transfer Service?

Fees

A connection charge of $5.70 is required to transfer your electric service. This charge will appear on your first bill.

Meter Accessibility

Our personnel will need access to the meter. Be sure the meter is not obstructed by fences, trees/shrubs, buildings, animals, etc. If the meter isn't accessible, an adult will need to be at your residence on the day of your service connection to provide access.

Turn Off Appliances and Circuit Breakers

For safety reasons, we recommend all appliances/equipment be turned off. We may also require all circuit breakers or fuses, including the main, to be in the "off" position before service can be connected. Specific instructions are provided during the service request.

Circuit breakers are switch devices in the electric service panel that cut off the flow of current when a circuit becomes overloaded. If your service panel has fuses, you will need to unscrew them. The electric service panel is normally located in your garage, utility room or kitchen. If you're renting and can't locate the panel, contact the property owner for help.