Skip to Content

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

Commercial Builders

Follow the simple steps below to ensure power is turned on when you need it. You will need to gather some required information outlined in Step 1 before starting the process and setting up a work request.  

To make sure that you have the required information prior to starting, please refer to this Project Checklist.

Are you a residential customer or contractor starting a project?

Call 1-866-366-4357.

Project Checklist

Step 1: Getting Started

Gather the following information to set up your Work Request.

  • Legal name of company
  • Name, address, and phone number for an officer and registered agent of the company
  • Social Security Number (SSN) or Tax Identification Number (TIN)
  • Contact phone number
  • Mailing address
  • A Dominion Energy service account number is required for builders.
  • ZIP code for that account (not mailing address)
  • 4-digit PIN or last 4 digits of TIN or SSN listed on Dominion Energy account 
  • Be prepared: Review Requirements Documentation below.

Builders can start a work request using eBuilder
If you are having issues, contact us to get the process started at 888-569-5700.

Once your work request is created, a designer will contact you within 3 business days to get more details about your request. The designer will review site readiness, the approved site plan, electrical load letter and the proposed location of your meter.

Builders: Create Your Work Request With eBuilder   

Step 2: Determine Service Needs

Dominion Energy will visit the property to decide electric service needs.

You will need to:

  • Download and fill out residential or non-residential load letter.
  • Check that metering and electrical requirements are met (Refer to The Blue Book).
  • Contact the local county or city building inspector’s office to determine permitting and inspection requirements.
  • Make sure the items are completed on the Site Ready Checklist.


Review Requirements

Step 3: Working Together

Prepare site and complete all requirements before installation can begin.

Dominion Energy will:

  • Determine if there are applicable charges.
  • Prepare the design and any necessary documents, such as Underground Agreements or Easements.

You will need to:

Step 4: Connect Service

Once requirements are met, project turned over to Dominion Energy’s construction team.

Dominion Energy will:

  • Email you with the name and phone number of your Dominion Energy construction point of contact and an estimated job completion date. This information will also be posted online.
  • Contact Miss Utility if digging is required. This process may take up to 72 hours.  

*Keep in mind: Construction schedules can vary depending on the size and type of work. External factors like bad weather, emergencies or outages may affect the schedule.

Track Your Work Request With Your Work Request Number   

Related Links

More Links