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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

New Construction

Step 1: Start a Work Request

Gather the following information to set up your Work Request.

  • Legal name of company
  • Name, address, and phone number for an officer and registered agent of the company
  • Social Security Number (SSN) or Tax Identification Number (TIN)
  • Contact telephone number
  • Mailing address
  • Dominion Energy account number
  • Zip code for that account (not mailing address)
  • 4-digit PIN or last 4 digits of TIN or SSN listed on Dominion Energy account 
  • Be prepared: Review Requirements Documentation below.
  • Create your work request with eBuilder. Or, contact us at 888-569-5700 to get the process started. We'll be in touch for details about the site readiness date, approved site plan, Electricity Load Letter and the proposed location of your meter.

Effective 11/17/2022, we are enhancing our systems to provide you with an easier way to access your work orders, contracts and more. If you have any questions, please contact us at 1-866-366-4357.

Track Your Work Request With Your Work Request Number

Step 2: Make Sure Requirements for Service are Met

Allow Dominion Energy to visit the property to decide electric service needs.

Sign any needed documentation and make any necessary payments to Dominion Energy. (We will determine if there are applicable charges. We will also prepare necessary documents, such as an Underground Agreement or Easement.)

Check that metering and electrical requirements are met (Refer to The Blue Book).

Start the electric inspection from the county or city building inspector's office. The inspector's office will notify us of approval.

Make sure the items on the Site Ready Checklist are completed.

Step 3: Install Your Service

A construction contact will be provided.

Keep in mind: Construction schedules can vary depending on the size and type of work.

External factors like bad weather, emergencies, or outages also affect scheduling. If we need to dig, we’ll call 811 to mark the existing public underground utility lines, such as cable TV, water, and gas. Digging can't begin until all underground facilities are marked.

Once your site is ready and requirements complete, we'll provide an approximate time the installation will begin.

Residential Equipment Guide

Step 4: About Your Account

Review and pay fees, as required.

  • Deposit requirements—Depending upon credit verification, a security deposit may be needed.
  • Service initiation fee—A service initiation fee of $14.10 for Virginia will be on the first bill.

Manage your Account Online

Once your service is connected, you can sign in or register your account online. From there, sign up for eBill, make payments online, and more.

Download Load Letters

These documents are filled out by the customer and are used to size our electrical facilities to provide reliable service. Load letters also assist with determining the cost to customers to provide new service.  

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