Step 1: Start a Work Request

Gather the following information to set up your Work Request.

• Legal name of company
• Name, address, and phone number for an officer and registered agent of the company
• Social Security Number (SSN) or Tax Identification Number (TIN)
• Contact telephone number
• Mailing address
• Dominion Energy account number
• Zip code for that account (not mailing address)
• 4-digit PIN or last 4 digits of TIN or SSN listed on Dominion Energy account 
• Be prepared: Review Requirements Documentation below.
• Create your work request with eBuilder. Or, contact us at 888-569-5700 to get the process started. We'll be in touch for details about the site readiness date, approved site plan, Electricity Load Letter and the proposed location of your meter.

Step 2: Make Sure Requirements for Service are Met

Allow Dominion Energy to visit the property to decide electric service needs.

Sign any needed documentation and make any necessary payments to Dominion Energy. (We will determine if there are applicable charges. We will also prepare necessary documents, such as an Underground Agreement or Easement.)

Check that metering and electrical requirements are met (Refer to The Blue Book).

Start the electric inspection from the county or city building inspector's office. The inspector's office will notify us of approval.

Make sure the items on the Site Ready Checklist are completed.

Step 3: Install Your Service

A construction contact will be provided.

Keep in mind: Construction schedules can vary depending on the size and type of work.

External factors like bad weather, emergencies, or outages also affect scheduling. If we need to dig, we’ll call 811 to mark the existing public underground utility lines, such as cable TV, water, and gas. Digging can't begin until all underground facilities are marked.

Once your site is ready and requirements complete, we'll provide an approximate time the installation will begin.

Step 4: About Your Account

Review and pay fees, as required.

• Deposit requirements—Depending upon credit verification, a security deposit may be needed.
• Service initiation fee—A service initiation fee of $14.10 for Virginia will be on the first bill.

Manage your Account Online

Once your service is connected, you can sign in or register your account online. From there, sign up for eBill, make payments online, and more.