In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Find out everything you need regarding outage restoration
When a storm threatens, we support you 24/7. Here are some common answers to questions about what we do before, during, and after outage events.
We're concerned about the well-being of all customers during power outages. Critical facilities which are vital to our communities are prioritized for restoration, such as hospitals, fire and police stations, water purification facilities, etc. You should always be prepared with battery- or manually-powered medical equipment in the event of an outage. For longer outages, we encourage you to have a plan to receive proper care until service is restored.
If you or someone in your household requires the use of electrically-powered medical equipment, use this request form to be added to our medical conditions list. Dominion Energy will proactively notify customers on this list when we are expecting wide-scale power outages due to pending large weather events. This allows our customers to make necessary preparations in advance.
The form requires a physician's statement and signature. You must complete a form each year and we must receive it within 30 days of the anniversary date of the last form you sent. This is important for ensuring that your account remains on the medical condition list.
As long as conditions are safe, our crews will work around the clock to restore service to our customers. We typically have most of our crews working during the daylight hours when they can be most productive, but we will always have crews working overnight to continue the restoration effort and ensuring public safety.
We also leverage the overnight hours to analyze damage reports, organize the next day’s work and update estimated times of restorations. We will not rest until every customer has had their power restored.
As you can imagine, performing work on damaged power lines is very dangerous and requires that our crews occasionally congregate to review safety plans and repair strategies. Once work is completed on a project, our crews may park so that they can provide updates on their work and safely receive the information for their next work assignment. Our crews may park while they are waiting for their next work assignments, additional line crews to arrive, and/or information necessary to safely complete repairs. In addition, crews traveling from other areas and states are typically assembled in staging areas so that Dominion Energy personnel can provide safety orientations to these crews before they are engaged in the restoration effort. In all cases, our crews are committed to working around the clock until power is restored for all of our customers.
Our primary focus after storms is restoring power quickly and safely. As crews restore power, they will cut away trees that have fallen on lines or remove trees as necessary to fix the line or equipment. To move as quickly as possible to the next repair location, the crews will generally leave the debris in place.
There are many causes for outages and as you might expect, severe weather is the leading cause.
Preparing for storms is a priority at Dominion Energy. We understand the impact it has on our customers and are always prepared to respond.
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