Billing Options

We are working with customers to establish flexible payment plans, both short and long-term, and will find a plan that makes sense for you. There are no fees associated with payment plans, and they require no additional down payment.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill. Participation depends on the status of your account (see if you’re eligible).

• A short-term payment extension allows you extra time to pay your bill; however, you cannot schedule this payment past your next bill date.
• Short-term payment extensions are available for residential and small commercial customers.
• Contact us by phone at 866-366-4357.

Long-Term Payment Plans

A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. To see if you're eligible for a long-term payment plan, please sign in to your account.

• Long-term payment plans are available for residential and small commercial customers.
• A long-term payment plan may require a down payment and will spread out the remaining balance up to 6 months, allowing you to pay a portion of your balance in addition to your current monthly bill charges.
• A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
• Extensions can be made while on Bank Draft or Budget Bill. You will need to contact us by phone at 866-366-4357.
• If you pay more than the set amount agreed upon towards the past due balance, the over payment will be deducted from the next month’s set amount.
• Failure to pay the amount agreed upon will break the arrangement and may limit the ability for future plans.