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Find quick answers to commonly asked questions on a variety of topics.
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Looking for quick answers or guidance on self-service options? Message us on social media.

Monday - Friday, 8 a.m. to 5 p.m. ET.

Please do not report emergencies via chat or social media.

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Have a non-urgent account question or request that can't be addressed through self-service options? We can help.
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Please do not report emergencies via email.

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For emergencies, help is available 24/7 Please call us at:

In all dangerous situations, please also call 911.

For non-emergency inquiries, customer service representatives are available Monday-Friday, 7 a.m. to 6 p.m. ET.

Report Suspicious Account Activity

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Corporate Contacts

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Careers

Find out more about careers with Dominion Energy.

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Dominion Energy Charitable Foundation

Visit Dominion Energy Charitable Foundation for more information
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Download the Mobile App!

With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.

  • Report an outage
  • Request service
  • Select your billing and payment preferences
  • Access your home's energy usage information
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