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Support Center
Need help with your account?
Find Answers
Find quick answers to commonly asked questions on a variety of topics.
Have a non-urgent account question or request that can't be addressed through self-service options? We can help.
Please do not report emergencies via email.
Phone
For emergencies, help is available 24/7 Please call us at:
- Downed/Sparking Lines: 888-333-4465
- Gas Leaks: 800-815-0083
In all dangerous situations, please also call 911.
For non-emergency inquiries, customer service representatives are available Monday-Friday, 7 a.m. to 6 p.m. ET.
Corporate Contacts
Download the Mobile App!
With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.
- Report an outage
- Request service
- Select your billing and payment preferences
- Access your home's energy usage information
