Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

alert
NOTICE: We're currently making improvements to the website. If you encounter any issues, please try again or check back later.
close
alert
Privacy Policy & Cookies: We use cookies and similar technologies. By continuing to use this website, you consent to our Terms and Conditions and our Privacy Notice.
close

Do not enter icon

Downed power lines? Stay away! Do not touch! Call 888-333-4465

Do not enter icon

Gas leak? From a safe place call 911 and Dominion Energy at 800-815-0083.

checking the outage map while with family
What to know where outages are in your area? Check out our outage map!
View our outage map

Download the Mobile App Today!

Pay your bill, check your energy usage, or report a power outage.

mobile app screens for south carolina customers

With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.

  • Report an outage
  • Request service
  • Select your billing and payment preferences
  • Access your home's energy usage information

google play store badge

apple app store badge

google play store badge

apple app store badge

Register your Mobile Phone to Report Outages by Text

To report outages via text message (SMS), you must register your phone. Register online by visiting Profile & Settings, or register directly from your mobile phone. Just use the following information and structure for your initial text, and send to 467234.

This one-time step links your phone to your account, making future reporting quick and easy.

text registration example - keyword - account number - nickname
*Message rates may apply. Please check with your cell phone service provider.

After Registering Your Phone

Report outage via text: Text "Out" to 467234

Check outage status via text: Text "Status" to 467234

Text Message (SMS) Keywords

Keywords Description
Reg Opt-in to service or add a phone to a registered account.
Nick Modify the nickname for a registered account.
Out Report a total power outage.
Status Request an outage status update.
Stop Opt-out of the texting service.
Dereg This, along with the account nickname, will remove a mobile phone number from a registered account.
Info Provides website URL where you can find registration guidance.
Out cancel Cancel an active outage request.
Key Receive a list of valid keyword commands.
Help Receive contact information regarding outage reporting.

Additional Information

caret
More Links