Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

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Report a power outage online, or call 888-333-4465.

Download the mobile app today!

Pay your bill, check your energy usage, or report a power outage.

Male using app on phone

With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.

  • Report an outage
  • Request service
  • Select your billing and payment preferences
  • Access your home's energy usage information

Register your Mobile Phone to Report Outages by Text

To report outages via text message (SMS), you must register your phone. Register online by visiting Profile & Settings, or register directly from your mobile phone. Just use the following information and structure for your initial text, and send to 467234.

This one-time step links your phone to your account, making future reporting quick and easy.

text registration example - keyword - account number - nickname
*Message rates may apply. Please check with your cell phone service provider.

After Registering Your Phone

Report outage via text: Text "Out" to 467234
Check outage status via text: Text "Status" to 467234

Text Message (SMS) Keywords

Keywords  Description 
Reg Opt-in to service or add a phone to a registered account. 
Nick  Modify the nickname for a registered account. 
Out  Report a total power outage. 
Status  Request an outage status update. 
Stop  Opt-out of the texting service. 
Dereg  This, along with the account nickname, will remove a mobile phone number from a registered account. 
Info  Provides website URL where you can find registration guidance. 
Out cancel  Cancel an active outage request. 
Key  Receive a list of valid keyword commands. 
Help  Receive contact information regarding outage reporting.

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