Managing an Account for a Deceased Customer

Taking Care of a Loved One's Account

We're deeply sorry for your loss and extend our heartfelt condolences to you and your loved ones. This process can feel overwhelming, so the goal is to make it as simple and stress-free as possible.

To help make closing or transferring the account as simple as possible, please review the information below, then call us at 1-800-251-7231, Monday through Friday, 7 a.m. to 6 p.m., and we’ll be glad to assist you.

Close Account

Stop service at the deceased's address.
Requires basic info to close the account.
Best if the home is vacant and no longer needed.

Change Account Owner

Report deceased customer to close current account and start a new account at the same address.
For anyone moving in or staying after a loss.

What to Expect

Let the representative know that the account holder has passed away and that you would like to transfer the account into your name.

Information About the Deceased

To assist with the account update, be prepared to provide the following details about your loved one:

Full name
Service address
Date of death
Account number or Social Security Number

Information About You (the Requester)

To verify your identity and process the request, the representative will ask for the following information:

Full name
Relationship to the deceased
Email address
Mailing address
Social Security Number (used for identity verification through Equifax)
Phone Number

Payment Assistance Options

Settling a loved one’s outstanding balance may take time. To support you during this process, several payment assistance options are available and designed to provide flexibility and peace of mind.