Residential Customers - Virginia and North Carolina
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New customer? Get details on starting service with us.
Call us at 866-366-4357 to make changes to your service or with questions on outages, billing & payment, or account information.
- Customer service is available 8 a.m. to 5 p.m., Monday - Friday.
- Outside the United States: 001-757-857-2112.
- An automated response system is available 24 hours a day to report a power outage or electrical emergency (such as downed power lines), and check restoration updates.
- View FAQs about billing and payment.
- View FAQs about your service.
- Lights out? Report and check outages 24/7.
Manage Your Service 24/7
- Pay bills, request payment extensions/plans
- View/print bills
- Get current account information
- Access 18 months of billing, payment and usage history
- Report payments made at authorized payment centers
- Enroll in eBill, Budget Billing, Bank Draft, Energy Conservation and Green Power
- Access credit reference letters
- Start, stop, transfer or reconnect service
- Manage all your accounts from one login. Simply sign in to your existing profile and enroll your other Dominion Energy accounts under the account set-up function.