Manage Service

Residential Customers - Virginia and North Carolina

Sign in to make changes to your service or select a service option from the menu for details.

New customer? Get details on starting service with us.

Builders and contractors: Sign in to eBuilder or check work requests.

Business Customers

Call us at 866-366-4357 to make changes to your service or with questions on outages, billing & payment, or account information.

  • Customer service is available 8 a.m. to 5 p.m., Monday - Friday.
  • Outside the United States: 001-757-857-2112.
  • An automated response system is available 24 hours a day to report a power outage or electrical emergency (such as downed power lines), and check restoration updates.


Manage Your Service 24/7

Sign in or register to access your Dominion Energy account with any device:

  • Pay bills, request payment extensions/plans
  • View/print bills
  • Get current account information
  • Access 18 months of billing, payment and usage history
  • Report payments made at authorized payment centers
  • Enroll in eBill, Budget Billing, Bank Draft, Energy Conservation and Green Power
  • Access credit reference letters
  • Start, stop, transfer or reconnect service
  • Manage all your accounts from one login. Simply sign in to your existing profile and enroll your other Dominion Energy accounts under the account set-up function.