Understand My Bill

1. Contact Information:
   Use this information to contact us. You can report an outage, make a payment, manage your account, and more.
2. Account Number:
   This is your account number. It helps us find your account. Have this number ready when you contact us.

3. Bill Date:
   This is the date your bill was created.
4. Scan to Pay QR Code:
   Scan this code to quickly pay your bill online. An extra fee may apply for online payments.
5. Amount Due:
   This is the total amount you need to pay. It includes this bill’s charges and any unpaid charges from earlier bills.
6. Due Date:
   This is the date your payment must be received. Pay by this date to avoid a late fee.

7. Usage History:
   This chart shows your energy use for the last 13 months. You can use it to see how your energy use changes over time.
8. Service Period Dates:
   These dates show the time covered by this bill.
9. Current Billing Days:
   This is the number of days included in this billing period. The number may change from month to month because of weekends and holidays.
10. Temperature:
    This chart shows the average high and low temperatures for this month and the past 12 months. It is provided to help you compare weather to your energy use.

11. Electric Meter:
    This is the ID number for the electric meter at your home or business.
12. Current Reading:
    This is the meter reading taken at the end of this billing period. It helps show how much electricity you used during this bill period.
    • Estimated Reading (if shown): Sometimes we cannot get an actual meter reading because of weather, access problems, or technical issues. When this happens, we estimate your usage based on your past energy use and weather conditions. If we get an actual reading later, your bill may be updated.
13. Previous Reading:
    This is the meter reading taken at the beginning of this billing period.
14. Billable Usage (kWh):
    This is the amount of electricity you used during this billing period. It is based on the difference between your current and previous meter readings.
15. Next Meter Reading Date:
    This is the date we plan to read your meter again.

16. Previous Balance:
    This is the total amount from your last bill.
17. Payment Received:
    This shows all payments and credits received since your last bill.
18. Balance Forward:
    This is the amount left after your payments and credits are subtracted from your previous balance.

19. Schedule:
    This is the rate plan used to calculate your bill.
20. Distribution Service Charges:
    These charges help pay for the equipment that delivers electricity to your home, such as power lines, poles, and transformers.
21. Electricity Supply Service (ESS):
    This is the cost to make and move electricity to your home.
22. Electricity Supply Charges:
    This is the total cost for generating electricity, moving it through the power system, and fuel used to make it.
23. Deferred Fuel Cost Charge:
    This charge helps cover fuel and power costs that were paid in the past to provide electricity.
24. PIPP Universal Service Fee:
    This fee helps support the Percentage of Income Payment Plan (PIPP) that assists customers who need help paying their energy bills.
25. Sales and Use Surcharge:
    This fee helps cover certain taxes related to providing electric service. The amount is based on how much electricity you use.
26. State/Local Consumption Tax, Utility Tax:
    These are taxes required by state and local governments. The amount is based on your electricity use.
27. Taxes, Fees and Charges:
    This is the total of the taxes, fees, and any other charges on your bill.
28. Current Electric Charges:
    These are the charges for the electricity you used this billing period, plus any fees, taxes, and other charges.
29. Account Balance:
    This is the total amount on your account, including any unpaid balance from earlier bills and your current charges.
30. Amount Due:
    This is the amount you need to pay for this billing period.

* For more details, please review additional Residential Rates information. Pursuant to Rider OSW Rider charges, OSW Project, LLC. is the generator with respect to the electricity and Dominion Energy Virginia serves only as the billing agent on behalf of OSW Project, LLC.

31. Comparison to Last Year:
    This section compares your energy use and energy costs for this bill to the same time last year. It also shows the average temperature for both time periods.
32. Average Daily Usage:
    This shows the average amount of electricity you used each day during this billing period. Comparing it to the same time last year can help you see if your energy use has gone up or down.
33. Average Temperature:
    This shows the average temperature during this billing period and the same billing period last year. Weather can affect how much energy you use for heating and cooling.
34. Average Daily Cost:
    This shows the average amount you paid for electricity each day during this billing period. Comparing it to the same time last year can help you see how your energy costs have changed.

35. Message Center:
    Look here for important updates about your electric service, programs, and other helpful information from Dominion Energy.