Skip to Content
Alert:
Account access is currently unavailable. For ALL your account needs (bill payments, service requests, and outage reporting), please call 866-366-4357. You can also check the status of an outage via the Outage Map. We apologize for the inconvenience. Thank you for your patience and understanding as we work to resolve the issue.
New Construction for Builders
Connect your new service with Dominion Energy.
Commercial Builders
Follow the simple steps below to ensure power is turned on when you need it. You will need to gather some required information outlined in Step 1 before starting the process and setting up a work request.
To make sure that you have the required information prior to starting, please refer to our project checklist.
Are You a Residential Customer or Contractor Starting a Project?
For help getting started, call 866-366-4357.
Determine Service Needs
Dominion Energy will visit the property to determine electric service needs.
Determine needs
Working Together
Project design package reviewed with you, then accept design and prepare the work site.
Prepare site
Connect Service
Once the site is ready and requirements complete, a construction schedule will be provided.
Connect Service
Step 1: Getting Started
Gather the following information to set up your Work Request.
- Legal name of company.
- Name, address, and phone number for an officer and registered agent of the company.
- Social Security Number (SSN) or Tax Identification Number (TIN).
- Contact phone number.
- Mailing address.
- A Dominion Energy service account number is required for builders.
- ZIP code for that account (not mailing address).
- 4-digit PIN or last 4 digits of TIN or SSN listed on Dominion Energy account.
- Be prepared: Review Requirements Documentation below.
Builders can start a work request by using eBuilder.
If you are having issues, contact us to help get the process started at 888-569-5700.
Once your work request is created, a designer will contact you within three business days to get more details about your request. The designer will review site readiness, the approved site plan, electrical load letter and the proposed location of your meter.
Step 2: Determine Service Needs
Dominion Energy will visit the property to decide electric service needs.
You will need to:
- Download and fill out residential or non-residential load letter.
- Check that metering and electrical requirements are met (Refer to The Blue Book).
- Contact the local county or city building inspector's office to determine permitting and inspection requirements.
- Make sure that all of the items are completed on the Site Ready Checklist.
Step 3: Working Together
Prepare site and complete all requirements before installation can begin.
Dominion Energy will:
- Determine if there are applicable charges.
- Prepare the design and any necessary documents, such as Underground Agreements or Easements.
You will need to:
- Prepare your site.
- Inform designer site is ready.
- Sign documentation and make any necessary payments to Dominion Energy.
- Check that metering and electrical requirements are met.
Step 4: Connect Service
Once requirements are met, the project is turned over to Dominion Energy's construction team.
Dominion Energy will:
- Email you with the name and phone number of your Dominion Energy construction point of contact and an estimated job completion date. This information will also be posted online.
- Contact Miss Utility if digging is required. This process may take up to 72 hours.
* Keep in mind: Construction schedules can vary depending on the size and type of work. External factors like bad weather, emergencies or outages may affect the schedule.
