Get Help With Your Bill

Extending your due date gives you more time to pay and helps avoid disconnection. We're here to work with you and find a flexible option that fits your situation. Short-term due date extensions provide a few more days past the due date.

Important to know:

• If you're a home or small business customers, you may qualify for a due date extension.
• You may qualify for a due date extension depending on your account status. It also depends on whether you've kept payment plans in the past.
• If an option is not available on the website, it will not be available through the automated system or customer service representative.
• To check your available options:
  • Sign in or use the mobile app and select Need Help/Time to Pay
  • Call us at 800-251-7234

In a long-term payment plan, you agree to pay your current bill and a set amount towards a past due balance, each month. A long-term payment plan is also called a deferred payment plan. The plan divides the past due balance into equal payments.

Important to know:

• If you have a home account, you may qualify for a long-term payment plan.
• A long-term payment plan requires a down payment and spreads the remaining balance over 3-4 months.
• This allows you to pay a part of your balance, plus your current monthly bill charges.
• A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
• No further payment extensions are available while you are on the long-term payment plan.
• You can't be on a short-term and long-term payment plan at the same time.
• If you service is disconnected while on the Deferred Payment Plan, the plan will end. Any outstanding balances will be due with the next billing cycle.
• This plan addresses utility regulated charges only.

To learn more, contact us at 800-251-7234.

In community solar programs, you can subscribe to solar panels and receive bill credits. If you qualify, you don't have to pay a subscription fee.

How do I qualify?

• If you received help with your electric bill from a Community Action Agency in the last 12 months, you may qualify for our Community Solar-Select Program.
• To enroll, call our Renewable Energy Team at 866-660-3705.
• Get a free Home Energy Check-up worth more than $250.
• Start getting monthly bill credits based on the energy your subscribed solar panels produce.

Important to know:

• There's NO cost to participate.
• You'll earn $0.01/kWh of energy your panels produce. That credit will apply to your bill every month.
• You don't have to live near the Community Solar farms to participate.
• You're not responsible for any maintenance of the solar panels.
• You can participate even if you rent.
• If you move or relocate within our service territory, you can transfer your Community Solar Select subscription to your new account.