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Get Help With Your Bill

If you're having trouble paying your bill, we can help.
South Carolina / Paying My Bill
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Need More Time to Pay?
Set Up a Payment Plan
Get Help Paying Your Bill

Get More Time to Pay

Extending your due date gives you more time to pay and helps avoid disconnection. We're here to work with you and find a flexible option that fits your situation. Short-term due date extensions provide a few more days past the due date.

Important to know:

  • If you're a home or small business customer, you may qualify for a due date extension.
  • You may qualify for a due date extension depending on your account status. It also depends on whether you've kept payment plans in the past.
  • If an option is not available on the website, it will not be available through the automated system or customer service representative.
  • To check your available options:
Extend Your Due Date

Set Up a Payment Plan

A long-term payment plan lets you:

  • Split your past due balance into equal monthly payments (up to 6 months).
  • Each month, you'll pay one of those payments plus your current bill.

Important to know:

  • If you have a home account, you may qualify for a long-term payment plan.
  • A long-term payment plan requires a down payment.
  • This allows you to pay a part of your balance, plus your current monthly bill charges.
  • A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
  • No further payment extensions are available while you are on the long-term payment plan.
  • You can't be on a short-term and long-term payment plan at the same time.
  • If your service is disconnected while on the payment plan, the plan will end. Any outstanding balances will be due with the next billing cycle.
  • This plan addresses utility regulated charges only.

To learn more, contact us at 800-251-7234.

Get Help Paying Your Bill

You may qualify for help with paying your bills, depending on your income or situation.

Mother Paying Bills

Federal help for low-income households.

The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help qualifying low-income households meet their heating and/or cooling needs.

Your Community Action Agency in your county may be able to offer you one or more of the following types of assistance:

  • Utility bill payment help
  • Energy crisis help
  • Weatherization and energy-related home repairs

How do I apply?

The Community Action Agency in your county determines if your household's income and other factors qualify you to receive LIHEAP assistance.

What documents do I need to apply?

Check what you need to bring before you visit your Community Action Agency. Most require:

  1. Names and Social Security Numbers (SSNs)
    • List everyone who lives in your home.
    • SSNs are required for all applicants.
    • If you're a non-citizen (like a permanent resident, refugee, or asylee), you may not be able to apply without an SSN.
  2. Proof of Recent Household Income
    • Check with your local agency to find out how far back your income documents should go.
    • You might need a recent pay stub or income statements for a specific time period.

    Household income includes (but isn't limited to):

    • Wages
    • Social Security
    • Unemployment Benefits
    • Pension
    • Disability Payments
    • Alimony
  3. Proof of present address.
  4. Most recent copy of your electric, gas, or other home energy bill.

Learn More About LIHEAP

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Help paying your bill if you have a low income or disability.

EnergyShare® helps income-eligible, disabled and senior customers with their electric and natural gas service. Funded by Dominion Energy South Carolina customers, employees, and retirees.

What documents do I need to apply?

Check what you need to bring before you visit your Community Action Agency. Most require:

  1. Names and Social Security Numbers (SSNs)
    • List everyone who lives in your home.
    • SSNs are required for all applicants.
    • If you're a non-citizen (like a permanent resident, refugee, or asylee), you may not be able to apply without an SSN.
  2. Proof of Recent Household Income
    • Check with your local agency to find out how far back your income documents should go.
    • You might need a recent pay stub or income statements for a specific time period.

    Household income includes (but isn't limited to):

    • Wages
    • Social Security
    • Unemployment Benefits
    • Pension
    • Disability Payments
    • Alimony
  3. Proof of present address.
  4. Most recent copy of your electric, gas, or other home energy bill.

Apply for Assistance

To apply for assistance, contact your Community Action Agency cta btn

Need Help Paying Your Bill? Your Questions Answered.

  • Start by checking what payment options are available to you.
  • Sign in to your account (online or use the mobile app) and select Need Help/Time to Pay.
  • Call 800-251-7234 if needed.

*Payment options depend on your account and payment history. If an option is not available online, it is not available through our automated system or customer service representatives.

  • More time to pay with a later due date.
  • Payment plans that let you pay your balance in smaller payments.
  • Budget Billing for a more predictable monthly bill. 
If you still can’t pay your bill, help may be available. Programs like LIHEAP and EnergyShare® help eligible households pay their energy bills and do not need to be repaid.
You may be able to get help depending on your income, household size, and situation. Your local Community Action Agency will determine if you qualify to receive help.
  • It may take time to get an appointment, so apply as early as possible.
  • If your application is approved, payment is usually sent directly to your Dominion Energy account, so you don’t need to worry about mailing your payment.
For LIHEAP and EnergyShare®, funding is released throughout the year and may not always be available. If you're told there are no funds available, ask the agency when to check back and apply again. Processing times can vary by agency and program.
The amount varies by assistance agency and your situation.
Yes. Assistance programs and payment plans may help, and some programs are designed for urgent situations. Don’t wait to get help.
No, LIHEAP and EnergyShare® programs provide help that does not need to be repaid.
Yes. A variety of tools and programs can help you better understand how you're using energy and find free to low-cost ways to save. A good first step is a free Home Energy Checkup, which can identify simple changes that may help lower your energy costs. Learn more ways to save.

Printed Resources

Customer Assistance Programs
Programas de Asistencia al Cliente
Community Action Agency Phone Numbers

Event Calendar

Meet with our assistance team in person.

2026

Date Time Event Place Address Details
11/4 9:00 a.m. – 12:00 p.m. Edgewood Baptist Church Food Distribution in Partnership with Lowcountry Food Bank Edgewood Baptist Church 138 Wildwood Drive
Walterboro, SC 29488		 Event Flyer
11/6 10:00 a.m. – 1:00 p.m. Energy Education and Resource Fair Serving Veterans in Richland and Lexington Counties Wateree Community Action Agency 201 Columbia Mall Boulevard, Suite 91
Columbia, SC 29223		 Event Flyer
11/6 10:00 a.m. – 12:00 p.m. North District Middle School Food Distribution in Partnership with Lowcountry Food Bank North District Middle School 507 Tillman Avenue
Varnville, SC 29944		 Event Flyer
11/6 11:00 a.m. – 2:00 p.m. The Ledges Senior Apartments Fall Service, Health & Wellness Fair The Ledges Senior Apartments 550 Sikes Avenue
North Augusta, SC 29841		 Event Flyer
11/6 9:30 a.m. – 12:00 p.m. Town of Hollywood Veterans Breakfast Old Wide Awake Park 5035 Trexler Avenue
Hollywood, SC 29449		 Event Flyer
11/7 10:00 a.m. – 1:00 p.m. Absolute Total Care Healthy ME Healthy SC Community Health Fair & Baby Shower Blackville-Hilda High School 76 Atkins Circle
Blackville, SC 29817		 Event Flyer
11/7 10:00 a.m. – 12:00 p.m. Berkeley County First Steps Baby Shower for New & Expecting Mothers Events Berkeley County First Steps 1007 Bankton Circle, Suite C
Hanahan, SC 29410		 Event Flyer
11/7 10:00 a.m. – 12:00 p.m. South Carolina State University Bulldog Community Health & Wellness Hub Fall Into Wellness Fall Festival South Carolina State University 300 College Avenue
Orangeburg, SC 29917		 Event Flyer
11/10 10:00 a.m. – 12:00 p.m. Veterans Day Resource Fair National Guard Armory 107 Webb Road
Saluda, SC 29138		 Event Flyer
11/13 11:00 a.m. – 12:00 p.m. Hampton United Methodist Church Food Distribution Food Partnership With Lowcountry Food Bank Hampton United Methodist Church 202 Mulberry Street
Hampton, SC 29924		 Event Flyer
11/14 11:00 a.m. – 4:00 p.m. First Call Family Care Community Fall Festival Collins Park 4155 Fellowship Road
North Charleston, SC 29418
11/14 11:30 a.m. – 2:00 p.m. Friendsgiving for Our Friends in Need Martin Luther King, Jr. Park 2300 Greene Street
Columbia, SC 29205		 Event Flyer
11/14 11:00 a.m. – 1:00 p.m. Warming Up for Winter With First Choice Hardeeville Recreation Center 295 John Smith Road
Hardeeville, SC 29927		 Event Flyer
11/17 9:30 a.m. – 12:30 p.m. Mt. Olive Baptist Church Food Distribution Food Partnership With Lowcountry Food Bank Mt. Olive Baptist Church 329 Savage Street
Walterboro, SC 29488		 Event Flyer
11/17 10:30 a.m. – 1:30 p.m. Senior Planning and Resource Event 371 Ivenia Brown Road
Green Pond, SC 29446
11/18 2:30 p.m. – 5:00 p.m. Mt. Nebo Baptist Church Food Distribution Food Partnership With Lowcountry Food Bank Mt. Nebo Baptist Church 22 Jonesville Avenue
Yemassee, SC 29945		 Event Flyer
11/19 9:30 a.m. – 12:00 p.m. Higher Ground Baptist Ministries Food Distribution Food Partnership With Lowcountry Food Bank Higher Ground Baptist Ministries 5548 Moselle Road
Islandton, SC 29929		 Event Flyer
11/21 10:00 a.m. – 1:00 p.m. Thanksgiving Giveaway
* Turkeys will be available on a first-come, first-served basis while supplies last.		 2429 Midland Park Road, Building 200
North Charleston, SC 29406		 Event Flyer
11/22 12:00 p.m. – 4:00 p.m. Eau Claire Community 16th Annual Thanksgiving Dinner Eau Claire High School 4800 Monticello Road
Columbia, SC 29203		 Event Flyer
Date Time Event Place Address Details
12/1 10:00 a.m. – 2:00 p.m. Midlands Family & Community Resource Fair Richland County Adult Activity Center 7494 Parklane Road
Columbia, SC 29223
12/3 11:30 a.m. – 1:30 p.m. Absolute Total Care Community Baby Shower Dorchester County Library – Ashley River Branch 2824 Bacons Bridge Road
Summerville, SC 29485

Community Solar

In community solar programs, you can subscribe to solar panels and receive bill credits. If you qualify, you don't have to pay a subscription fee.

How do I qualify?

  • If you received help with your electric bill from a Community Action Agency in the last 12 months, you may qualify for our Community Solar-Select Program.
  • To enroll, call our Renewable Energy Team at 866-660-3705.
  • Get a free Home Energy Check-up worth more than $250.
  • Start getting monthly bill credits based on the energy your subscribed solar panels produce.

Important to know:

  • There's NO cost to participate.
  • You'll earn $0.01/kWh of energy your panels produce. That credit will apply to your bill every month.
  • You don't have to live near the Community Solar farms to participate.
  • You're not responsible for any maintenance of the solar panels.
  • You can participate even if you rent.
  • If you move or relocate within our service territory, you can transfer your Community Solar Select subscription to your new account.
Learn more about Community Solar Select

Medical Needs Support

Medical Certificates

If you or someone you in your household has a serious health issue and would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help.

  • Available December 1 – March 31 only
  • To apply for a medical certificate, call us at 800-251-7234.

White Cross Program

Extra support if you use medical equipment at home.

If you rely on electrical medical equipment at home, the White Cross may be able to help. During storms, we call customers ahead so they can make plans to sustain their equipment if an outage occurs.

For more information, call us at 800-251-7234

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Save Energy & Money

Dominion Energy offers many low-cost and no-cost ways to save money and reduce your energy usage every day.

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Home Energy Check-Up

Get a FREE home energy check-up and you'll be automatically entered for a chance to win a $100 Amazon Gift Card.

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