Managing an Account for a Deceased Customer

Taking Care of a Loved One's Account

We're deeply sorry for your loss and extend our heartfelt condolences to you and your loved ones. This process can feel overwhelming, so the goal is to make it as simple and stress-free as possible. To take care of a loved one’s account, please start by filling out the form below.

Close Account

Stop service at the deceased's address.
Requires basic info to close the account.
Best if the home is vacant and no longer needed.

Start an Estate or Trust Account

Keeps service active under an estate or trust name.
Requires a Tax ID.
For managing property or final affairs.

Change Account Owner

Report deceased customer to close current account and start a new account at the same address.
For anyone moving in or staying after a loss.

1. Select an Option from the Dropdown to Get Started

Select a Submission Type

This form will help you close the current account at this address. When you submit, you can then go to a page where you can start a new account at this address.

2. Information About the Deceased Loved One

Date of Death

Tax ID Number

Use ID Type

Account Number

Last 4 Digits of SSN

House Number

Street Name

Apt, Unit or Floor

City

State

Zip Code

This account has multiple names

If multiple names are on the account, a team member will contact you after you submit the form to confirm next steps.

3. Information About You (the Requester)

Requester Full Name

Daytime Phone Number (use format: XXX-XXX-XXXX)

Email Address

Relationship to Deceased

Date to Stop Service (must be within 30 days)

Mailing Address for Deceased Account Holder’s Final Bill

Mailing Address for Estate/Trust

I understand that proof of death and legal documents may be required during follow-up.

* Required

This form will help you close the current account at this address. When you submit, you can then go to a page where you can start a new account at this address.

After successful submission, you will be shown a link to the Start Service page to start a new account at the same address.