Make a Payment

Make a payment in person at one of our many authorized payment centers.

• Please bring your bill or account number when making a payment.
• $1.50 fee per transaction (this fee must be paid in cash).
• Payments posted to your account immediately.
• Dominion Energy does NOT accept in person payments at any office locations, only at an Authorized Payment Center.

• Regular Mail
  Dominion Energy North Carolina
  P.O. Box 26543
  Richmond, VA 23290-0001
• Overnight (FedEx, UPS, etc)
  Dominion Energy North Carolina
  Attn: Remittance Processing
  600 E. Canal Street
  Richmond, VA 23219

Please be sure to include your account number on your check.

To make a payment over the phone, please call 866-⁠366-⁠4357.

• Please have your account number ready.
• Residential Customers: $1.65 per transaction (up to $1,000 per transaction).
• Non-Residential Customers: $14.95 per transaction (up to $15,000 per transaction).
• Payments post to your account immediately.
• Electronic check payment is also accepted over the phone.

How It Works:

• Make a payment via electronic transfer from one bank account to another.
• No service charge for ACH payments.
• Preview the formatting information to see if your financial institution can comply with our bank's requirements.
• When you are ready, please email us at ach@dominionenergy.com to begin our onboarding process for ACH payments and to get the complete bank account and transit/ABA number.

Please Note:

The customer or financial institution must send payments and data (customer account number and amount) via ACH in Corporate Trade Exchange (CTX) or Cash Concentration and Disbursement Plus (CCD +) file format. Dominion Energy's bank will reject any other format, resulting in delays in payment postings.

Be advised that Dominion Energy Virginia and North Carolina utilize the same Wells Fargo account, but have different unique identifier biller names (i.e., 540418825-DOM, 340194760-DOM, 550196830-DOM).