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Billing Options and Energy Assistance
Manage your energy costs in a way that works for you. Whether you need short-term assistance, a more predictable monthly payment, or tools to help you understand your energy use, you have options.
Billing Options
We offer a variety of options to manage and pay your bill.
Paperless Billing (eBill)
- View, print or pay your bill online at any time.
- Receive email notifications before your bill is due.
- Available for both residential and non-residential customers.
Budget Billing
- Avoid seasonal swings.
- Your monthly bill is the average of your previous 12 bills.
- This option is also available for small businesses, mid-size businesses, and places of worship.
Third Party Notice
- Choose to add an additional person(s) to receive a notice of any past-due amounts.
- Third-party notices help ensure that payments are made during illness or vacations.
- The third party is never obligated to pay the bill.
Avoid Surprises on Your Bill
Get text or email alerts when your energy use changes, so you can stay in control.
Enroll in Energy Usage Alerts
Energy Assistance
We're supporting our customers and communities. Find resources to help pay your bill.
Bill Payment Assistance
EnergyShare® is our year-round energy assistance program of last resort and is available to anyone facing financial hardship, regardless of income.
Application is through one of our partnering agencies
EnergyShare® also offers free weatherization services and educational outreach to help qualifying customers reduce energy usage and lower their bills through energy-saving improvements.
The North Carolina Department of Social Services has programs to assist eligible customers with meeting energy needs.
Crisis Intervention Program (CIP)
This program assists residents with a heating or cooling crisis. Detailed information, including eligibility and how to apply is available online on the CIP page.
Emergency Assistance (Short-Term Financial Assistance for Families in Crisis)
This program offers Benefit Diversion and Emergency Assistance to families in crisis situations.
- Benefit Diversion: Families in crisis may divert certain benefits into a lump-sum payment.
- Emergency Assistance: Families experiencing a financial emergency may be eligible for help paying housing and utilities.
Additional information, including how to apply, may be accessed on the Emergency Assistance web page.
The Low Income Energy Assistance (LIEAP) program provides a one-time utility vendor payment to help eligible households pay their heating bills. For more information, including how to qualify and apply, visit the LIEAP web page.
If you or someone in your home has a serious medical need for electricity (such as needing it for a ventilator, continuous oxygen, feeding tube, etc.), you may wish to submit a Serious Medical Condition form to Dominion Energy. This form alerts Dominion Energy that someone in your home has a health condition that would be impacted by the disconnection of service.
How to Apply
- Download the form or contact Dominion Energy to send you one.
- Obtain your physician's statement and signature on the form.
- Complete all information on the form.
- Email the completed form to DEMedical@domenergy.com.
Note: The form must be renewed every 12 months. If not renewed, we will assume the condition no longer exists and remove the medical notation.
Serious Medical Condition Certification Form
Fill out this form completely and obtain your physician's statement and signature.
Download & Print Form
Tips if You Lose Power
Dominion Energy will make every effort to restore service quickly, but we can't guarantee it, so we suggest preparing ahead.
- Have battery or manually-powered medical equipment available, if possible.
- Make a plan to receive proper care from a family member or friend, until service is restored.
Additional Resources
2-1-1 North Carolina
Groups ranging from non-profits to houses of faith offering energy assistance
Operation Fan Heat Relief
Providing fans to older adults and adults with disabilities to reduce heat-related illnesses and improve comfort.
Energy Assistance Brochure
Where to go when you need help with your bill, in a printable pdf format