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Streetlight or Watchlight Outages

Keep your neighborhood safe by reporting an outdoor lighting outage.

If You See It, Report It

Before reporting an outdoor lighting outage, take note of a couple of things that will help us repair the right light.

Jot down the pole number.
Note the nearest street address.

The pole numbers are located directly on the pole and come in two formats:

One letter, four numbers, two letters, two numbers (for example, B1831 RL22), or;
Two letters, two numbers (for example, ND66).

Contact us directly if it's a public streetlight, or if you pay Dominion Energy to maintain the watchlight on your property. For a neighborhood light on private property, ask your Homeowners Association to contact us. Do not use the form below to report downed power lines or fallen streetlight poles. For these types of requests, please call us at 866-⁠366-⁠⁠4357 to report the location immediately.

Report Streetlight Outage

Color-Coded Pole Wrap

For repairs that can't be made by changing a bulb, we may post a color-coded wrap on the pole indicating the status of repair.

Blue

There is an overhead problem and repairs may take 2-3 weeks.

Green

There is an underground problem and repairs may take 2-3 weeks. If extensive damage is found, a yellow wrap may replace the green wrap on the pole.

Yellow

There is extensive damage to the underground cable. Special equipment and permits may be required for us to make a fix. Typical repair time is 45+ days.

Report an Outdoor Lighting Concern

Problem Description

Physical Address of Non-Working Light(s)

Please include closest street address and city or any other relevant intersection information.

Additional Information

Include intersection or cross-street where lights are located (if applicable).

Pole Numbers of Affected Lights

Please include all numbers on the pole (eg. CO417 VF04).

Problem Details

Please include details about your report (such as: one light out, several lights out, one or more lights on during the day, or light blinks).

Customer Information

Do You Pay for the Affected Light? Yes No

Full Name

Company/Homeowners Association Name

Watchlight Account Number (If Applicable)

Street Address

City

State

Zip Code

Phone Number

Email Address

Do You Have Attachments (Such as Photos) to Accompany Your Report? Yes No

Once this request is submitted, one of our representatives will reach out to you for any additional details including attachments.

* Required