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Notice:
Account access and self-service tools will be unavailable from Saturday, 10/17, at 5 a.m. to Sunday, 10/18, at 9 a.m. for scheduled maintenance. You will be unable to make a payment, schedule move-ins, or manage your account during this time.
Customer Support
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Find quick answers to commonly asked questions on a variety of topics.
Customer Service
Are you a Virginia customer, call us.
Monday - Friday, 8 a.m. - 5 p.m. EST.
In all emergency situations, call 911.
Within the US: 866-366-4357
International: 001-757-857-2112
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Corporate Contacts
Download the Mobile App!
With the Dominion Energy app, logging in is faster and easier than ever by taking advantage of fingerprint or facial recognition to access your online account.
- Report an outage
- Request service
- Select your billing and payment preferences
- Access your home's energy usage information
