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Get Help With Your Bill
If you're having trouble paying your bill, we can help.
Set Up a Payment Plan
A long-term payment plan (also called a deferred payment plan) lets you:
- Pay your current bill.
- Split your past due balance into equal monthly payments (up to 6 months).
- Each month, you‘ll pay one of those payments plus your current bill.
Important to know:
- A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
- Paying extra goes toward your next payment.
- Missing a scheduled payment may cancel your payment plan.
- Plans are available for both residential and small business customers.
To see if you qualify and set up a payment plan:
- Sign in to your account or
- Call us at 866-366-4357.
Percentage of Income Payment Program (PIPP)
PIPP helps eligible customers afford their electric bill. The program can lower monthly bills, reduce past-due balances, and offer free home energy audits. Applications are handled by Virginia Department of Social Services.
Get Help Paying Your Bill
You may be eligible for getting help to pay your bills, depending on your income or situation.
Explore programs below.
Need Help Right Now?
| When to Apply | Available Programs |
|---|---|
| Jan – Mar | State Crisis Assistance | EnergyShare® Heating |
| Apr – May | EnergyShare® Heating |
| Jun – Sep | State Cooling Assistance | EnergyShare® Cooling |
| Oct – Dec | State Fuel Assistance | EnergyShare® Heating |
Heating Programs
State Fuel Assistance helps pay electric bills used to heat your home.
Am I eligible?
To be eligible, you must:
- Be responsible for your heating expense.
- Meet income requirements.
Ver requisitos de elegibilidad
When can I apply?
- October (2nd Tuesday) – November (2nd Friday)
How much?
- The amount depends on your household. Benefits are decided and added to your account in late December.
Learn More About Fuel Assistance
State Crisis Assistance helps during heating emergencies.
Am I eligible?
To be eligible, you must:
- Have a heating emergency, such as:
- Have no heat.
- Received a shut-off notice.
- Have unsafe heating equipment.
Ver requisitos de elegibilidad
When can I apply?
- First working day of January – March 15.
How much?
- Benefit amount varies annually.
Learn More About Crisis Assistance
EnergyShare® helps pay heating bills for customers facing financial hardship.
Am I eligible?
To be eligible, you must:
- Be facing a crisis.
- Be responsible for your heating expense.
Note: There are no income restrictions.
When can I apply?
- October 1 – May 31
How much?
- $600 maximum
Learn More About EnergyShare®
Cooling Programs
State Cooling Assistance helps pay energy bills during hot summer months.
Am I eligible?
To be eligible, you must:
- Be responsible for your cooling expense.
- Be living with a child 5 or younger, a senior age 60 or older, or someone who is certified as disabled.
- Meet income requirements.
Ver requisitos de elegibilidad
When can I apply?
- June 15 – August 15
How much?
- Benefit amounts vary annually.
Learn More About Cooling Assistance
EnergyShare® helps pay cooling bills for customers facing financial hardship.
Am I eligible?
To be eligible, you must:
- Be responsible for your cooling expense.
- Be facing a crisis.
When can I apply?
- June 1 – September 30
How much?
- $300 maximum
Learn More About EnergyShare®
Other Resources
2-1-1 Virginia
This free service can refer you to other utility bill help programs in your area, from non-profits to houses of faith.
- All referrals are free and confidential.
- 2-1-1 Virginia is available 24/7.
What kind of help?
Trained professionals can refer you to:
- Utility and rental assistance programs
- Food banks
- Shelters
- Physical and mental health resources
- Childcare and elder care
- And much more
Important to know:
2-1-1 Virginia doesn't give financial help or take applications for any programs. Instead, 211 Virginia can connect you to available programs in your area.
Virginia Energy Sense Do-It-Yourself Guide
Department of Energy Activity Book