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In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
How we're supporting our customers and communities
Our world is full of economic uncertainty and fluctuating energy costs, but our commitment to our customers and communities is stronger than ever.
Help is available. Bill payment assistance is not limited to low income customers. Anyone facing hardship may be eligible.
The Virginia Department of Social Services and Dominion Energy have programs to assist with electric bills. In addition, many nonprofits and houses of faith help the community across the commonwealth.
A program of the Virginia Department of Social Services to help pay electric bills to operate heating equipment.
A program of the Virginia Department of Social Services assisting with equipment, security deposits and payment of heating fuel and utility bills.
EnergyShare® is our year-round energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.
A program of the Virginia Department of Social Services assisting with the purchase and installation of air conditioning units, security deposit and payment to the electric bill to help operate cooling equipment.
EnergyShare is our year-round energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.
The Percentage of Income Payment Program (PIPP) helps income challenged Dominion Energy customers manage their electric bills year-round.
PIPP is a billing program helping income challenged Dominion Energy customers manage their electric bills year-round.
Your monthly bill amount, or “PIPP Amount,” is based on a percentage of your household income and primary heat source.
For example, if your monthly income is $1,000 and your primary heat source is electric, your monthly PIPP payment would be capped at $100 (10% of your income).
PIPP participants pay a set PIPP amount each month instead of the actual bill amount. The PIPP amount makes it easier to manage the seasonal ups and downs of the energy bill.
In addition, PIPP customers do not pay a security deposit and are not assessed late fees.
Each month the PIPP amount due is paid in-full and on-time, a portion of the actual account balance is removed through incentive credits applied to the account.
Make 12 consecutive months of on-time and in-full payments from enrollment, and your entire balance will be eliminated.
PIPP applications and eligibility are managed by the Virginia Department of Social Services year-round. Applications are accepted:
Your first PIPP payment is due when your account is enrolled in PIPP. If you are unable to pay at enrollment, the missed PIPP payment amount will be added to your next bill.
Can a household member apply for PIPP on behalf of the account holder?
Yes, the applicant does not need to be the account holder.
How much PIPP will I pay if my income is $0?
The minimum PIPP amount a customer will pay is $10.
Can I apply for PIPP on my gas account?
No, per legislation PIPP is only for Dominion Energy and APCo customers for the electric bill.
What do I do if my income changes?
Contact your local Department of Social Services or go online to CommonHelp and access your account to update your information.
If I have more than one account, will PIPP apply to all my accounts?
No, PIPP will only apply to the primary service account.
My utilities are included in my rent, can I participate in PIPP?
No, the account would not be eligible.
When is my first PIPP payment due?
The first PIPP payment is due when the account is enrolled for the current bill. The PIPP amount will override the bill amount, disconnect amount or reconnect amount.
What is considered an on-time and in-full PIPP payment?
A payment for the total PIPP due is posted to your account before the next utility bill is issued.
Can I pre-pay on PIPP?
No, you must pay your PIPP amount due each month on-time and in-full to receive incentive credits.
Can I get a short-term extension while on PIPP?
No, you have until your next bill is generated to make your PIPP payment.
If I cannot pay my PIPP amount, may I still apply for bill payment assistance?
Yes, you may apply for any assistance program for help with your PIPP amount due.
What happens if I paid on-time but the payment and credits are not showing on my account?
Contact Dominion Energy to discuss the issue at 866-DOM-HELP (866-366-4357). Please have information about your payment ready.
Are PIPP participants charged any additional fees?
PIPP participants are not charged deposits or late payment fees. Customers will be assessed reconnect fees, returned items and unauthorized usage charges. These charges will need to be paid before any payments will apply to the PIPP amount due.
Can incentive credits be reversed?
Yes, the incentive credits can be reversed for non-sufficient funds.
Will applying for PIPP stop a disconnection of service?
No, the disconnect will not be stopped due to a pending PIPP application. If the PIPP application is approved by the DSS while the account is in disconnect status, the customer must pay the PIPP amount to stop the disconnect.
Can I be disconnected on PIPP?
Yes, your service may be subject to disconnection for non-payment of your PIPP amount due.
If I am disconnected on PIPP, what amount must I pay to reconnect service?
The past due PIPP amount would need to be paid to reconnect service as long as the account is still active.
What happens if my account closes?
Your account will be removed from PIPP and the entire account balance is due to establish new service.
Are there any restrictions for customers on PIPP?
When enrolled in PIPP, you are not eligible to enroll in other Dominion Energy billing programs such as short and long term payment plans, budget billing, and other billing programs.
What programs offered by Dominion Energy can a PIPP customer participate in?
PIPP participants are encouraged to set up an online account at DominionEnergy.com and select AutoPay to ensure the monthly PIPP payment is made on-time and in-full. PIPP participants may also enroll in the Serious Medical Condition Certification and Products and Services.
My PIPP amount is based on a percentage of my income. What happens to the remaining balance?
If the PIPP amount is paid on-time and in-full, you will earn credits to reduce your account balance. After 12 months of consecutive on-time and in-full PIPP payments from enrollment, your entire balance will be eliminated.
If I move, what will happen to my PIPP?
PIPP will not transfer to the new account. If you wish to continue participating in PIPP after transferring your service, please re-apply via CommonHelp or contact your local Department of Social Services.
What happens to my balance if I do not remain a Dominion Energy customer?
PIPP is for customers with active Dominion Energy service. If you move out of Dominion Energy’s service territory and no longer have active service, you will be responsible for repayment of the remaining account balance.
Can a customer be dropped from PIPP?
Yes, if the account is closed, the customer does not reverify their income after 12 months, or the customer does not comply with PIPP guidelines, PIPP may be removed from the account and the entire account balance will be due.
What happens if I no longer want to be on PIPP?
You may contact Dominion Energy or the DSS to have PIPP removed from your account. Once PIPP is removed, you will be responsible for your entire account balance.
How do I file an appeal?
If you do not agree with your PIPP amount, you may have a conference or hearing on your case by doing one of the following within 30 days of the written notice of action taken on your application or case:
Can I get weatherization while on PIPP?
Yes, the Department of Housing and Community Development (DHCD) can perform a free energy audit for PIPP participants.
Is weatherization required?
No, however customers are encouraged to participate to conserve energy and for comfort in the home.
Notify us if your health or the health of a household member would be endangered by the disconnection of electric service.
If you or someone in your household have a serious medical need for electricity (such as needing electricity for a ventilator, continuous oxygen, feeding tube, etc.), you may submit a Serious Medical Condition form to Dominion Energy.
If your power goes out:
Contact Dominion Energy to have a form sent to you or download a form to give to your physician.
We offer a variety of options to manage and pay your bill.
Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.
Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!
Online or by phone: Pay using a debit or credit card as a One Time Payment or call 866-366-4357.
In person: Visit any authorized payment center to pay your bill.
Need more time to pay? Special payment arrangements are available for a limited time.
Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.
A payment extension provides more time to pay your bill. Participation depends on the status of your account (see if you’re eligible).
A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.
Pay the same amount each month. There are no extra fees.
Easily manage your bill or make payments online 24/7.
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