Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.

Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!

Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.

• $1.65 transaction fee
• Payment will reflect immediately as a pending payment on your account

In person: Visit any authorized payment center to pay your bill.

• $1.50 convenience fee
• Payment will reflect immediately as a pending payment on your account

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

• Available for residential and commercial customers.
• There are no fees associated with payment plans.

Long-Term Payment Plans

A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. 

Effective November 1, 2022:

• Up to 6 months with a minimum 50% down payment requirement.
• Failure to pay the amount agreed upon may result in the disconnection of service.

Pay the same amount each month. There are no extra fees.

• Your monthly budget bill is the average of your previous 12 bills.
• The budget amount is reviewed periodically and may increase or decrease based on how much energy is used.
• This option is available for small businesses, mid-size businesses, and places of worship.

Manage Account

Easily manage your bill or make payments online 24/7.

eBill

24/7 online access to view, pay, or print your bill from anywhere.

• Receive email or text notifications when a new bill is ready or before your bill is due.
• Free same day payments from your bank account.
• eBill is available for both residential and non-residential customers.

Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.

• The form requires a physician's statement and signature.
• Completed forms may be emailed to DEMedical@domenergy.com.
• The form must be renewed every 12 months.
• A medical notification does not guarantee uninterrupted power. If power goes out, we will make every effort to restore service quickly. Have an alternate care plan or maintain a battery-powered backup in the event of loss of electric service.
• Customers with a medical notation are responsible for their energy bill and may be disconnected for non-payment.

We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.

Virginia Housing has launched the Virginia Mortgage Relief Program (VMRP) to assist homeowners experiencing financial hardship due to COVID-19, to help prevent and/or ease mortgage delinquencies, defaults, foreclosures and displacement.

Application Period:

• The program is currently accepting applications.

Eligibility Requirements:

Applicants who need help with mortgage payments may be eligible if there is a pandemic-related financial hardship and need help with a specific housing expense.

• Financial hardship can be due to job loss/business closure, reduction in hours or pay, difficulty obtaining new employment, death of a spouse or co-borrower, or increased expenses due to the pandemic.
• Increased expenses could be due to health care, the need to care for a family member, increased childcare costs due to school closures, or increased costs associated with quarantine.
• Visit the Virginia Mortgage Relief webpage for more information.

How to Apply:

• Visit the Virginia Mortgage Relief webpage for application information.

The Low Income Household Water Assistance Program (LIHWAP) is a temporary federally funded program created to assist low-income households with water and wastewater bills. LIHWAP relief will be available to eligible Virginia residents from October 2022 until funds are depleted.

Application Period

• Open Now

Benefit Amount

• Variable, up to the amount of the past due water/wastewater debt, up to maximum $2,500.

Eligibility Requirements

• Gross household income below 150% of the federal poverty level.
• Live in Virginia
• Be a U.S. citizen or qualified alien.
• Have service disconnected or at risk of disconnection with the next 30 days.

How to Apply

• Online – virginialihwap.com
• Over the phone – 888-373-9908 between 7 AM and 7 PM Monday – Saturday
• Mail – complete the form and send to:
  PO Box 2218
  Richmond, VA 23218

Homelessness and Housing Crisis Resources

• If you are experiencing homelessness or other housing crisis, resources are available. Please contact your local crisis assistance hotline.

COVID-19 Broadband Resources

• Information about what the federal government and Virginia’s ISPs are doing in response to the crisis.