Billing Options and Energy Assistance

PIPP is a billing program helping income challenged Dominion Energy customers manage their electric bills year-round.

Your monthly bill amount, or “PIPP Amount,” is based on a percentage of your household income and primary heat source.

• Electric Heat = 10% of income
• Other Heat Source = 6% of income

PIPP Billing Example

For example, if your monthly income is $1,000 and your primary heat source is electric, your monthly PIPP payment would be capped at $100 (10% of your income).

PIPP participants pay a set PIPP amount each month instead of the actual bill amount. This set amount helps you manage seasonal ups and downs of your energy bill more easily.

In addition, PIPP customers do not pay a security deposit and are not assessed late fees.

Each month, when your PIPP amount is paid in-full and on-time, a portion of your actual account balance is reduced through incentive credits applied to your account.

• A credit for the difference between the current bill amount and the amount paid as long as the total PIPP amount due is satisfied.
• A 1/12^th credit of the past due balance (calculated at enrollment).
• If you make 12 consecutive on-time and in-full payments starting from when you enroll, your entire balance will be cleared.

• Make your monthly PIPP payment on-time and in-full to earn credits to reduce your account balance.
• Seek bill payment assistance if you are unable to pay your PIPP payment on-time and in-full.
• You are required to reverify your income with the Virginia Department of Social Services (VDSS) every 12 months or as your household income changes. If you don't reverify your income, you may be removed from the program.
• Sign in to your online account and enroll in AutoPay to ensure your monthly PIPP payment is automatically paid on-time and in-full.
  • Don't have an online account? Register now and get started.

Different programs work better for different customer situations. PIPP is a billing program designed for customers to pay a set monthly amount based on their income.

If you're considering PIPP, it's important to determine if this program is right for you. Here are a couple of questions to help you decide if PIPP is a good fit:

• What is the primary source for my heat?
  • If I heat with Dominion Energy, I will pay 10% of my monthly income.
  • If I heat with any other source, I will pay 6% of my monthly income.
• Is my monthly bill amount more or less than the amount of my monthly income I would pay?
  • To review your bill amounts for the past 12 months, you can sign in to your online account and check your bill history.
• Do I have a past due balance I can't pay?

• You will not earn that month's Incentive Credits.
• You will owe the missed PIPP payment and your current PIPP payment on your next bill.
• Your service may be subject to disconnection for non-payment.
• If your account closes due to non-payment, your account may be removed from PIPP.
• If you are removed from PIPP, your entire account balance is due. This includes any charges accumulated prior to PIPP enrollment.

If you no longer want to participate in PIPP, you have several ways to request removal. Contacting us would be the fastest way to have PIPP removed from your account.

1. Give us a call at 866-366-4357 to request removal with an agent.
   • You will be responsible for your account balance.
2. Contact your local DSS office and request to be removed from PIPP.
   • PIPP will be removed from your account once Dominion Energy receives the information. You will become responsible for your balance when the request to remove PIPP is received from the VDSS.

Customers who are enrolled in Shared Solar may not be enrolled in PIPP while participating in Shared Solar.

Customers who have applied and been approved eligible for PIPP by the VDSS will be rejected from PIPP enrollment and a letter will be sent advising of the rejection.

If you prefer to continue participating in Shared Solar, no further action needed.

If you prefer to be enrolled in PIPP and no longer wish to participate in Shared Solar, follow these steps:

• Contact your Subscription Management Service (SMS) and request to end the contract. The SMS will provide information on how to end the contract, timing, and any associated fees. Dominion Energy cannot manage or terminate this contract directly.
  • Contact Dominion Energy if you do not know your SMS.
  • Removal from Shared Solar can take up to 90 days.
  • Dominion Energy cannot accept the removal confirmation letter sent by the SMS as notification of removal from Shared Solar.
• Once the SMS notifies Dominion Energy to remove your account from the Shared Solar program, please contact the DSS to re-apply for PIPP.
  • The original PIPP approval cannot be used to enroll the account in PIPP.
• Until the PIPP enrollment is complete, you will be responsible for your bill and any outstanding charges. For payment arrangements or bill payment assistance, visit dominionenergy.com/billhelp or contact us at 866-366-4357.
• Once the PIPP enrollment is confirmed, only the PIPP amount will be due on your current and future bills. A letter will be mailed/emailed to you to confirm the enrollment.

Eligibility Requirements

• Customer must have an active account with Dominion Energy.
• Household income cannot exceed 150% of the Federal Poverty Level. Visit the Virginia Department of Social Services website for income limit information.

How to Apply

PIPP applications and eligibility are managed by the Virginia Department of Social Services year-round. Applications are accepted:

• Option 1: Online by visiting commonhelp.virginia.gov
• Option 2: In-person or by mail or fax through your local Department of Social Services
  • Download the PIPP Application | English Version | En español

Your first PIPP payment is due when your account is enrolled in PIPP. If you are unable to pay at enrollment, the missed PIPP payment will be added to your next bill.