Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

Energy Fuel Costs

To help customers balance the rising cost of fuel, we asked the State Corporation Commission to spread the recovery of costs in annual fuel cost adjustment over three years instead of one. Combined with other savings we have previously identified and in other SCC filings, the net increase would be about $12.55 per month for the typical residential customer.

The change in the fuel factor will go into effect with your July bill.

Dominion Energy also offers solutions that work for you. Programs, services, assistance plans, and account options are available to meet your needs.

Many of these options can be conveniently accessed 24/7 through your online account or with the Dominion Energy app.

Bill Payment Assistance

Help is available. Bill payment assistance is not limited to low income customers. Anyone facing hardship may be eligible.

The Virginia Department of Social Services and Dominion Energy have programs to assist with electric bills. In addition, many nonprofits and houses of faith help the community across the commonwealth.

A program of the Virginia Department of Social Services intending to meet a household’s emergency heating need, when no other resource is available.

Application Period: January 2–March 15

Benefit Amount: Varies annually

Eligibility Requirements

  • Must be a resident of the locality in which application is made
  • Must have heating expense responsibility
  • Must meet income requirements
  • There must be a heating emergency, such as:

How to Apply

Visit the Virginia Department of Social Services for more information about State Crisis Assistance

EnergyShare is our year-round energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.

Application Period

  • October 1 – May 31

Benefit Amount

  • $600 maximum

Eligibility Requirements

  • No income restrictions
  • Must demonstrate a crisis
  • Must have heating expense responsibility
  • Must be a resident of the locality in which application is made
How to Apply
Learn More about Dominion Energy's EnergyShare Program

2-1-1 Virginia

This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.

  • All referrals are free and confidential
  • 2-1-1 Virginia is available 24/7, by phone (dial 2-1-1) or by visiting
  • Trained professionals can refer you to resources for many needs:
    • Utility and rental assistance programs
    • Food banks
    • Shelters
    • Physical and mental health resources
    • Child care and elder care
    • And much more
  • 2-1-1 Virginia does not provide financial assistance or take applications for any programs, but provides referrals to available programs in your area.
Visit 2-1-1 Virginia

Virginia Department of Social Services (VDSS)

VDSS' programs are designed to help Virginia's most vulnerable citizens find solutions to life's many challenges.

The Department administers a variety of programs, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, Adoption, Child Care Assistance, Refugee Resettlement Services, and Child and Adult Protective Services.

Temporary Assistance for Needy Families (TANF) Crisis Assistance Programs

Families dealing with job loss or other impacts from COVID-19, have access to two types of cash assistance:

  • Diversionary Assistance (for families not currently receiving ongoing TANF assistance)
  • One-time assistance to pay for emergency needs (food, basic needs, housing and utility expenses, medical expenses, transportation, etc.)
  • There must be a loss of income, reduction of income, or delay in receiving income.
  • The family must include a dependent child and meet income and other requirements.
  • TANF-Emergency Assistance (for families currently receiving on-going TANF assistance)
  • One-time assistance of up to $1,500 for families that have experienced a fire or natural disaster (COVID-19 is considered a disaster)
  • The family must include a dependent child and meet income and other requirements

How to Apply

Visit the Virginia Department of Social Services for More Information about Any of These Programs

COVID-19 Virginia Resources website

Created by the Virginia Department of Social Services, this app and website provides resources to Virginians in need.

Find information for:

  • Bill assistance for mortgages, rent, child support, and more
  • Assistance with food needs
  • Child care and help paying for child care
  • How to find health insurance
  • And much more
Visit the Covid-19 Virginia Resources Website

Billing Options

We offer a variety of options to manage and pay your bill. 

Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.

Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!

Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.

  • $1.65 transaction fee
  • Payment will reflect immediately as a pending payment on your account

In person: Visit any authorized payment center to pay your bill.

  • $1.50 convenience fee
  • Payment will reflect immediately as a pending payment on your account
Learn More about All Available Payment Methods

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

  • Available for residential and commercial customers.
  • There are no fees associated with payment plans.

Long-Term Payment Plans

A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. 

Effective November 1, 2022:

  • Up to 6 months with a minimum 50% down payment requirement.
  • Failure to pay the amount agreed upon may result in the disconnection of service.
Learn More about our Standard Short and/or Long-term Payment Plans

Pay the same amount each month. There are no extra fees.

  • Your monthly budget bill is the average of your previous 12 bills.
  • The budget amount is reviewed periodically and may increase or decrease based on how much energy is used.
  • This option is available for small businesses, mid-size businesses, and places of worship.
Learn More about Budget Billing

Manage Account

Easily manage your bill or make payments online 24/7.

Visit Our Support Page for Help Accessing or Managing Your Account


24/7 online access to view, pay, or print your bill from anywhere.

  • Receive email or text notifications when a new bill is ready or before your bill is due.
  • Free same day payments from your bank account.
  • eBill is available for both residential and non-residential customers.
Learn More or Enroll in eBill Today

Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.

  • The form requires a physician's statement and signature.
  • Completed forms may be emailed to
  • The form must be renewed every 12 months.
  • A medical notification does not guarantee uninterrupted power. If power goes out, we will make every effort to restore service quickly. Have an alternate care plan or maintain a battery-powered backup in the event of loss of electric service.
  • Customers with a medical notation are responsible for their energy bill and may be disconnected for non-payment.

We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.

Download and Print Our Serious Medical Condition Certification Form

Housing Assistance

Assistance is available to help with rent and mortgages.

Virginia Housing has launched the Virginia Mortgage Relief Program (VMRP) to assist homeowners experiencing financial hardship due to COVID-19, to help prevent and/or ease mortgage delinquencies, defaults, foreclosures and displacement.

Application Period:

  • The program is currently accepting applications.

Eligibility Requirements:

Applicants who need help with mortgage payments may be eligible if there is a pandemic-related financial hardship and need help with a specific housing expense.

  • Financial hardship can be due to job loss/business closure, reduction in hours or pay, difficulty obtaining new employment, death of a spouse or co-borrower, or increased expenses due to the pandemic.
  • Increased expenses could be due to health care, the need to care for a family member, increased childcare costs due to school closures, or increased costs associated with quarantine.
  • Visit the Virginia Mortgage Relief webpage for more information.

How to Apply:

More about the Homeowner Assistance Fund

LIHWAP provides assistance to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.

Application Period

  • The program is still being established. More information will be updated once the program is fully up and running.
More about LIHWAP

Stay Home Virginia

Homelessness and Housing Crisis Resources

  • If you are experiencing homelessness or other housing crisis, resources are available. Please contact your local crisis assistance hotline.

COVID-19 Broadband Resources

How to Help

COVID Resources

More Links