Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

Company Response

While much has changed in our world, one thing will always remain the same - serving our customers when they need it most.

Disconnection for nonpayment will begin November 8, 2021.
We are here to help. To avoid disconnection, it’s critical you pay your balance or enroll in a payment plan by visiting DominionEnergy.com/help or calling 1-866-366-4357.

Under Virginia General Assembly law, Virginia customers who received services through the SNAP, TANF, or WIC programs anytime between January 1, 2019 and July 31, 2021 may qualify to avoid disconnection of Dominion Energy utilities through February 28, 2022. In order to verify eligibility, you must fill out a consent form allowing VDSS to confirm your participation in a qualifying service. To learn more, please visit dss.virginia.gov/dominion or call 2-1-1.

We will continue waiving late payment fees on past due balances, through the no-disconnections moratorium.

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

  • Available for residential and commercial customers.
  • There are no fees associated with payment plans.

Long-Term Payment Plans

Extended long-term payment plans are available for a limited time. A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.

Until February 28, 2022:

  • Up to 24 months with no down payment requirement.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

Learn More about our Standard Short and/or Long-term Payment Plans

Billing Options

We offer a variety of options to manage and pay your bill. 

Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.

Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!

Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.

  • $1.65 transaction fee
  • Payment will reflect immediately as a pending payment on your account

In person: Visit any authorized payment center to pay your bill.

  • $1.50 convenience fee
  • Payment will reflect immediately as a pending payment on your account
Learn More about All Available Payment Methods

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

  • Available for residential and commercial customers.
  • There are no fees associated with payment plans.

Long-Term Payment Plans

Extended long-term payment plans are available for a limited time. A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.

Until February 28, 2022:

  • Up to 24 months with no down payment requirement.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

Learn More about our Standard Short and/or Long-term Payment Plans

Pay the same amount each month. There are no extra fees.

  • Your monthly budget bill is the average of your previous 12 bills.
  • The budget amount is reviewed periodically and may increase or decrease based on how much energy is used.
  • This option is available for small businesses, mid-size businesses, and places of worship.
Learn More about Budget Billing

Manage Account

Easily manage your bill or make payments online 24/7.

Visit Our Support Page for Help Accessing or Managing Your Account

eBill

24/7 online access to view, pay, or print your bill from anywhere.

  • Receive email or text notifications when a new bill is ready or before your bill is due.
  • Free same day payments from your bank account.
  • eBill is available for both residential and non-residential customers.
Learn More or Enroll in eBill Today

Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.

  • The form requires a physician's statement and signature.
  • Completed forms may be emailed to DEMedical@domenergy.com.
  • The form must be renewed every 12 months.
  • A medical notification does not guarantee uninterrupted power. If power goes out, we will make every effort to restore service quickly. Have an alternate care plan or maintain a battery-powered backup in the event of loss of electric service.
  • Customers with a medical notation are responsible for their energy bill and may be disconnected for non-payment.

We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.

Download and Print Our Serious Medical Condition Certification Form

Bill Payment Assistance

Help is available. Bill payment assistance is not limited to low income customers. Anyone facing hardship may be eligible.

The Virginia Department of Social Services and Dominion Energy have programs to assist with summer electric bills. In addition, many nonprofits and houses of faith help the community across the commonwealth.

A program of the Virginia Department of Social Services to help with home heating costs.

Application Period: October 12 – November 12

  • Applicants should expect notification of their eligibility in late-December

Benefit Amount: Variable by household

Eligibility Requirements

  • Must be a resident of the locality in which application is made
  • Must have a heating expense responsibility
  • Must meet income requirements
  • Visit the Virginia Department of Social Services website for a complete list of eligibility requirements

How to Apply

  • Option 1 Online: Screen for eligibility and/or apply online through CommonHelp.
  • Option 2 Phone: Call the Enterprise Customer Service Center at 1-855-635-4370 (Monday - Friday 7 am - 6 pm).
  • Option 3 In Person: Submit an application manually. Fill out the application and return it to your local department of social services:
Visit the Virginia Department of Social Services for more information about State Fuel Assistance

EnergyShare is our year-round energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.

Application Period

  • October 1 – May 31

Benefit Amount

  • $600 maximum

Eligibility Requirements

  • No income restrictions
  • Must demonstrate a crisis
  • Must have heating expense responsibility
  • Must be a resident of the locality in which application is made
How to Apply
Learn More about Dominion Energy's EnergyShare Program

2-1-1 Virginia

This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.

  • All referrals are free and confidential
  • 2-1-1 Virginia is available 24/7, by phone (dial 2-1-1) or by visiting 211virginia.org
  • Trained professionals can refer you to resources for many needs:
    • Utility and rental assistance programs
    • Food banks
    • Shelters
    • Physical and mental health resources
    • Child care and elder care
    • And much more
  • 2-1-1 Virginia does not provide financial assistance or take applications for any programs, but provides referrals to available programs in your area.
Visit 2-1-1 Virginia

Virginia Department of Social Services (VDSS)

VDSS' programs are designed to help Virginia's most vulnerable citizens find solutions to life's many challenges.

The Department administers a variety of programs, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, Adoption, Child Care Assistance, Refugee Resettlement Services, and Child and Adult Protective Services.

Temporary Assistance for Needy Families (TANF) Crisis Assistance Programs

Families dealing with job loss or other impacts from COVID-19, have access to two types of cash assistance:

  • Diversionary Assistance (for families not currently receiving ongoing TANF assistance)
  • One-time assistance to pay for emergency needs (food, basic needs, housing and utility expenses, medical expenses, transportation, etc.)
  • There must be a loss of income, reduction of income, or delay in receiving income.
  • The family must include a dependent child and meet income and other requirements.
  • TANF-Emergency Assistance (for families currently receiving on-going TANF assistance)
  • One-time assistance of up to $1,500 for families that have experienced a fire or natural disaster (COVID-19 is considered a disaster)
  • The family must include a dependent child and meet income and other requirements

How to Apply

Visit the Virginia Department of Social Services for More Information about Any of These Programs

COVID-19 Virginia Resources website

Created by the Virginia Department of Social Services, this app and website provides resources to Virginians in need.

Find information for:

  • Bill assistance for mortgages, rent, child support, and more
  • Assistance with food needs
  • Child care and help paying for child care
  • How to find health insurance
  • And much more
Visit the Covid-19 Virginia Resources Website

Small Business Assistance

Dominion Energy is helping small businesses, non-profits, and houses of worship impacted by the pandemic with bill payment assistance toward their Dominion Energy electric bill.

Application Period

  • Now until funds are exhausted

Benefit Amount

  • One-time assistance up to $1,000

Eligibility Requirements

  • Be a for-profit business owned and operated independently, a nonprofit with 501(c)(3) status, or house of worship.
  • Have an annual Dominion Energy electric bill amount of $15,000 or less based on 2020
  • Must be licensed to do business in Dominion Energy’s service territory with an active, separately metered Dominion Energy account(s).
  • Certify business has loss of revenue due to coronavirus.
  • Employ 50 or fewer people as of January 1, 2021.

Exclusions

  • Franchises or other business arrangements in which utility accounts are maintained by a parent company.
  • Government-owned business entities (except for businesses owned or controlled by a Native American Tribe).
  • A business principally engaged in rental property by residential, commercial, or industrial tenants.

How to Apply

Learn More about Dominion Energy’s Energyshare Small Business Relief Program

The U.S. Department of Treasury's ARP is providing critical assistance to small businesses by facilitating the deployment of capital and support.

Paycheck Protection Program

  • Providing resources to maintain their payroll, hire back employees who may have been laid off, and cover applicable overhead.

Small Business Tax Credit

  • Extends a number of critical tax benefits, particularly the Employee Retention Credit and Paid Leave Credit, to small businesses.
Learn More about the ARP and How They Are Assisting Small Businesses Learn More about the US Small Business Administration and Covid-19 Relief Options

Economic Injury Disaster Loans (EIDL) provides economic relief to small businesses and nonprofit organizations that are currently experiencing a temporary loss of revenue. Three types of EIDL loans are offered:

Economic Injury Disaster Loan

  • A long term, direct loan from the SBA

Targeted EIDL Advance

  • Emergency grant providing working capital to businesses and non-profits located in low-income communities, that suffered a reduction in revenue greater than 30%, and have 300 or fewer employees.

Supplemental Targeted Advance (limited eligibility)

  • Emergency grant for the smallest, hardest-hit businesses and non-profits located in low-income communities, that suffered a reduction in revenue greater than 50%, and have 10 or fewer employees.

Created by the Virginia Department of Social services, this app and website provides resources to Virginia Businesses in need.

Find information for:

  • Assistance for small business loans, rent and mortgage relief
  • Information about sanitation and cleaning
  • Business obligations to employees
  • Guidance for work in child care or elder care facilities
Visit the Covid-19 Virginia Resources Website

Housing Assistance

Assistance is available to help with rent and mortgages.

Federal funding is available for past due rent through the Virginia Department of Housing and Community Development.

Application Period

  • Program is open

Benefit Amount

  • Program will pay delinquent rent back to April 1, 2020 and up to three months of payments into the future. The total payments cannot exceed a total of 15 months of rental assistance per household.

Eligibility Requirements

  • Have a valid lease agreement in their name or other documents confirming the landlord-tenant relationship, and live in the unit at time of application
  • Have a rent amount that is at or below 150% Fair Market Rent
  • Have a gross household income at or below 80% of the area median income
  • Have experienced a financial hardship directly or indirectly due to the coronavirus pandemic

Where to Apply

The eviction moratorium expired July 31, 2021. Renters still have some protections.

  • Through June of 2022, a landlord must give 14 days’ notice before filing an eviction in court, if their tenant has not paid rent.
  • If a landlord has five or more rental units, a payment plan must be offered to the tenant before filing for eviction.
  • An eviction lawsuit may be postponed for 60 days based on certain circumstances through September 28.
  • Rent relief funds are available. Visit the Department of Housing and Community Development for more information.

Congress approved nearly $10 billion, to be administered by Treasury, to help homeowners behind on their mortgage and utility payments and avoid foreclosure and eviction.

Application Period

  • The program is still being established. More information will be updated once the program is fully up and running.

Eligibility Requirements

  • Homeowner must have experienced a financial hardship after January 21, 2020 and attest to the nature of the financial hardship.
  • Income is equal to or less than 150% of the area median income.
More about the Homeowner Assistance Fund

LIHWAP provides assistance to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.

Application Period

  • The program is still being established. More information will be updated once the program is fully up and running.
More about LIHWAP

Stay Home Virginia

Homelessness and Housing Crisis Resources

  • If you are experiencing homelessness or other housing crisis, resources are available. Please contact your local crisis assistance hotline.

COVID-19 Broadband Resources

Food Assistance

Food programs can provide emergency help during the COVID-19 pandemic. It may be easier for you and your family to receive food stamps and/or take part in meal programs. Anyone may be eligible, from pregnant women, families, seniors, students, and people living with disabilities.

SNAP provides monthly nutritional assistance to supplement the food budget of eligible families so they can purchase healthy food. During the COVID-19 pandemic, the government extended the 15% SNAP benefit increase through September 30, 2021.

  • $28 average increase per month per person.
  • Eligibility was widened for food assistance and those not eligible in the past may now be eligible.

Eligibility Requirements

Eligibility is based on financial and nonfinancial criteria. Visit the SNAP page of the Virginia Department of Social Services for full eligibility requirements.

How to Apply

SNAP is a program of the Virginia Department of Social Services.

For Detailed Information, Visit the Virginia Department of Social Services

WIC can help with supplemental foods, health care referrals, and nutrition education for low-income pregnant, breastfeeding, and non-breastfeeding postpartum women, and to infants and children up to age five who are at nutritional risk. During the COVID-19 pandemic, the government boosted WIC benefits.

  • Extra $26 per month (for a total of $35 per month) through September for fruits and vegetables.

Eligibility Requirements

Visit the Virginia Department of Health for specific eligibility requirements.

  • Be a pregnant, breastfeeding, or non-breastfeeding postpartum women, an infant or child up to age five
  • Be a resident of Virginia
  • Meet income requirements
  • Applicants must have a nutritional need (determined at your local WIC clinic)

Where to Apply

SNAP is a program of the Virginia Department of Social Services.

More about WIC

Summer Food Service Program (SFSP)

This program provides kids and teens in low-income areas free meals when school is out. Find a SFSP site in your community:

Pandemic Electronic Benefit Transfer (P-EBT)

P-EBT provides money for families to buy groceries for meals their children would have received at school but can’t access because school is closed or they’re attending remote classes.

Eligibility Requirements

Visit the Virginia Department of Social Services for full eligibility requirements.

  • Students must qualify for free or reduced-price school meals under the National School Lunch Program
  • Households that participate in SNAP and have children under the age of six may also be eligible

Where to Apply

Participating schools will communicate directly to eligible households. Eligible households do not have to apply for P-EBT benefits

Contact the P-EBT Call Center If you believe there are eligible students in your household and you don’t receive P-EBT benefits.

  • Phone: 866-513-1414 or 804-294-1633 (Monday – Friday from 7 a.m. to 6 p.m.)
  • Submit an inquiring using the P-EBT Inquiry Form

Many local organizations are providing food to assist customers. If you need immediate help finding local food resources such as meal sites and food banks, The USDA National Hunger Hotline may be able to help.

  • For English, call 866-3-HUNGRY (866-348-6479) and for Spanish, call 877-8-HAMBRE (877-842-6273). The hotline operates Monday through Friday, 7:00 AM to 10:00 PM.
  • You can also text “97779” to the automated service with a question that may contain a keyword such as “food,” “meals,” to receive an automated response to local resources.

Here are some links to find food banks in your area.

How to Help

COVID Resources

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