In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
How we're supporting our customers and communities
Our world is full of economic uncertainty and fluctuating energy costs, but our commitment to our customers and communities is stronger than ever.
To help customers balance the rising cost of fuel, we asked the State Corporation Commission to spread the recovery of costs in annual fuel cost adjustment over three years instead of one. Combined with other savings we have previously identified and in other SCC filings, the net increase would be about $12.55 per month for the typical residential customer.
The change in the fuel factor will go into effect with your July bill.
Dominion Energy also offers solutions that work for you. Programs, services, assistance plans, and account options are available to meet your needs.
Many of these options can be conveniently accessed 24/7 through your online account or with the Dominion Energy app.
Help is available. Bill payment assistance is not limited to low income customers. Anyone facing hardship may be eligible.
A program of the Virginia Department of Social Services intending to meet a household’s emergency heating need, when no other resource is available.
Application Period: January 2–March 15
Benefit Amount: Varies annually
Eligibility Requirements
How to Apply
EnergyShare is our year-round energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.
Application Period
Benefit Amount
Eligibility Requirements
This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.
VDSS' programs are designed to help Virginia's most vulnerable citizens find solutions to life's many challenges.
The Department administers a variety of programs, including Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, Adoption, Child Care Assistance, Refugee Resettlement Services, and Child and Adult Protective Services.
Families dealing with job loss or other impacts from COVID-19, have access to two types of cash assistance:
How to Apply
Created by the Virginia Department of Social Services, this app and website provides resources to Virginians in need.
Find information for:
We offer a variety of options to manage and pay your bill.
Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.
Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!
Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.
In person: Visit any authorized payment center to pay your bill.
Need more time to pay? Special payment arrangements are available for a limited time.
Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.
A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.
Effective November 1, 2022:
Pay the same amount each month. There are no extra fees.
Easily manage your bill or make payments online 24/7.
24/7 online access to view, pay, or print your bill from anywhere.
Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.
We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.
Assistance is available to help with rent and mortgages.
Virginia Housing has launched the Virginia Mortgage Relief Program (VMRP) to assist homeowners experiencing financial hardship due to COVID-19, to help prevent and/or ease mortgage delinquencies, defaults, foreclosures and displacement.
Applicants who need help with mortgage payments may be eligible if there is a pandemic-related financial hardship and need help with a specific housing expense.
LIHWAP provides assistance to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.
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