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Get Help With Your Bill
If you're having trouble paying your bill, we can help.
Get More Time to Pay
Extending your due date gives you more time to pay and helps avoid disconnection. We're here to work with you and find a flexible option that fits your situation. Short-term due date extensions provide a few more days past the due date.
Important to know:
- If you're a home or small business customer, you may qualify for a due date extension.
- You may qualify for a due date extension depending on your account status. It also depends on whether you've kept payment plans in the past.
- If an option is not available on the website, it will not be available through the automated system or customer service representative.
- To check your available options:
- Sign in or use the mobile app and select Need Help/Time to Pay
- Call us at 800-251-7234
Set Up a Payment Plan
In a long-term payment plan, you agree to pay your current bill and a set amount towards a past due balance, each month. A long-term payment plan is also called a deferred payment plan. The plan divides the past due balance into equal payments.
Important to know:
- If you have a home account, you may qualify for a long-term payment plan.
- A long-term payment plan requires a down payment and spreads the remaining balance over 3-4 months.
- This allows you to pay a part of your balance, plus your current monthly bill charges.
- A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
- No further payment extensions are available while you are on the long-term payment plan.
- You can't be on a short-term and long-term payment plan at the same time.
- If your service is disconnected while on the Deferred Payment Plan, the plan will end. Any outstanding balances will be due with the next billing cycle.
- This plan addresses utility regulated charges only.
To learn more, contact us at 800-251-7234.
Get Help Paying Your Bill
You may qualify for help with paying your bills, depending on your income or situation.
Need Help Paying Your Bill? Your Questions Answered.
- Start by checking what payment options are available to you.
- Sign in to your account (online or use the mobile app) and select Need Help/Time to Pay.
- Call 800-251-7234 if needed.
*Payment options depend on your account and payment history. If an option is not available online, it is not available through our automated system or customer service representatives.
- More time to pay with a later due date.
- Payment plans that let you pay your balance in smaller payments.
- Budget Billing for a more predictable monthly bill.
- More time to pay with a later due date.
- Payment plans that let you pay your balance in smaller payments.
- Budget Billing for a more predictable monthly bill.
If you still can’t pay your bill, help may be available. Programs like LIHEAP and EnergyShare® help eligible households pay their energy bills and do not need to be repaid.
You may be able to get help depending on your income, household size, and situation. Your local Community Action Agency will determine if you qualify to receive help.
- The two largest bill help programs are the Low-Income Home Energy Assistance Program (LIHEAP) and Dominion’s EnergyShare program.
- The first step is to reach out to your local to get the application process started as soon as possible.
- You can also call 2-1-1, text 211-211, or visit SC211.org to find local programs that may help with bills, food, housing, healthcare, transportation, and other everyday needs. It's free and confidential.
- It may take time to get an appointment, so apply as early as possible.
- If your application is approved, payment is usually sent directly to your Dominion Energy account, so you don’t need to worry about mailing your payment.
For LIHEAP and EnergyShare®, funding is released throughout the year and may not always be available. If you're told there are no funds available, ask the agency when to check back and apply again. Processing times can vary by agency and program.
The amount varies by assistance agency and your situation.
Yes. Assistance programs and payment plans may help, and some programs are designed for urgent situations. Don’t wait to get help.
No, LIHEAP and EnergyShare® programs provide help that does not need to be repaid.
Yes. A variety of tools and programs can help you better understand how you're using energy and find free to low-cost ways to save. A good first step is a free Home Energy Checkup, which can identify simple changes that may help lower your energy costs. Learn more ways to save.
Federal help for low-income households.
The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help qualifying low-income households meet their heating and/or cooling needs.
Your Community Action Agency in your county may be able to offer you one or more of the following types of assistance:
- Utility bill payment help
- Energy crisis help
- Weatherization and energy-related home repairs
How do I apply?
The Community Action Agency in your county determines if your household's income and other factors qualify you to receive LIHEAP assistance.
What documents do I need to apply?
Check what you need to bring before you visit your Community Action Agency. Most require:
- Names and Social Security Numbers (SSNs)
- List everyone who lives in your home.
- SSNs are required for all applicants.
- If you're a non-citizen (like a permanent resident, refugee, or asylee), you may not be able to apply without an SSN.
- Proof of Recent Household Income
- Check with your local agency to find out how far back your income documents should go.
- You might need a recent pay stub or income statements for a specific time period.
Household income includes (but isn't limited to):
- Wages
- Social Security
- Unemployment Benefits
- Pension
- Disability Payments
- Alimony
- Proof of present address.
- Most recent copy of your electric, gas, or other home energy bill.
Learn More About LIHEAP
Help paying your bill if you have a low income or disability.
EnergyShare® helps income-eligible, disabled and senior customers with their electric and natural gas service. Funded by Dominion Energy South Carolina customers, employees, and retirees.
What documents do I need to apply?
Check what you need to bring before you visit your Community Action Agency. Most require:
- Names and Social Security Numbers (SSNs)
- List everyone who lives in your home.
- SSNs are required for all applicants.
- If you're a non-citizen (like a permanent resident, refugee, or asylee), you may not be able to apply without an SSN.
- Proof of Recent Household Income
- Check with your local agency to find out how far back your income documents should go.
- You might need a recent pay stub or income statements for a specific time period.
Household income includes (but isn't limited to):
- Wages
- Social Security
- Unemployment Benefits
- Pension
- Disability Payments
- Alimony
- Proof of present address.
- Most recent copy of your electric, gas, or other home energy bill.
Apply for Assistance
Printed Resources
Event Calendar
Meet with our assistance team in person.
2026
| Date | Time | Event | Place | Address | Details |
|---|---|---|---|---|---|
| 7/22 | 10:00 a.m. – 1:00 p.m. | House of God Community Day & Absolute Total Care Community Day | 310 Liberty Avenue Estill, SC 29918 |
Event Flyer | |
| 07/25 | 10 am - 12 pm | Mount Transfiguration Baptist Church Health and Wellness Fair |
350 Blanchard Rd. North Augusta, SC 29841 |
Event Flyer | |
| 07/25 | 10 am - 12 pm | Colleton County Sheriff's Office Back to School Bash |
394 Maple T. Willis Blvd. Walterboro, SC |
Event Flyer |
| Date | Time | Event | Place | Address | Details |
|---|---|---|---|---|---|
| 8/8 | 9 am - 12 pm | Orangeburg Back to School Bash | The Belmont Luxury Barn | 160 Burgundy Trail Vance, SC 29163 |
Event flyer |
| 8/9 | 1:00 pm - 4:00 pm | Annual Back-to-School First Day Festival |
Gallard Auditorium and Liberty Square | 95 Calhoun St., Charleston, SC 29401 |
Event Flyer |
| 8/1 | 10:00 am - 2:00 pm | Wateree Community Action Agency Back-to-School |
201 Columbia Mall Blvd., Suite 91 Columbia, SC 29223 |
Event flyer |
Community Solar
In community solar programs, you can subscribe to solar panels and receive bill credits. If you qualify, you don't have to pay a subscription fee.
How do I qualify?
- If you received help with your electric bill from a Community Action Agency in the last 12 months, you may qualify for our Community Solar-Select Program.
- To enroll, call our Renewable Energy Team at 866-660-3705.
- Get a free Home Energy Check-up worth more than $250.
- Start getting monthly bill credits based on the energy your subscribed solar panels produce.
Important to know:
- There's NO cost to participate.
- You'll earn $0.01/kWh of energy your panels produce. That credit will apply to your bill every month.
- You don't have to live near the Community Solar farms to participate.
- You're not responsible for any maintenance of the solar panels.
- You can participate even if you rent.
- If you move or relocate within our service territory, you can transfer your Community Solar Select subscription to your new account.
Medical Needs Support
Medical Certificates
If you or someone you in your household has a serious health issue and would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help.
- Available December 1 – March 31 only
- To apply for a medical certificate, call us at 800-251-7234.
White Cross Program
Extra support if you use medical equipment at home.
If you rely on electrical medical equipment at home, the White Cross may be able to help. During storms, we call customers ahead so they can make plans to sustain their equipment if an outage occurs.
For more information, call us at 800-251-7234Save Energy & Money
Dominion Energy offers many low-cost and no-cost ways to save money and reduce your energy usage every day.
Home Energy Check-Up
Get a FREE home energy check-up and you'll be automatically entered for a chance to win a $100 Amazon Gift Card.