Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

billing-assistance

Billing Options

eBill

  • View, print or pay your bill online at anytime.
  • Receive email notifications before your bill is due.
  • eBill is available for both residential and non-residential customers.

Budget Billing

  • Avoid seasonal swings with Budget Billing.
  • Your monthly bill is the average of your previous 12 bills.
  • This option is also available for small businesses, mid-size businesses, and places of worship.

AutoPay

Both residential and business customers can make payments via AutoPay for free!
Automatic Bank Draft Is Now Autopay. See Important Changes to the Program.

How It Works

  • Payments are automatically deducted from the account you choose. (Dominion Energy will automatically debit your checking/savings account 10-21 days after the bill date.)
  • You can choose the most convenient day to make your payment and change your AutoPay day if you need to.
  • There are no fees.
How to Pay Your Bill With AutoPay
Sign in to your account to enroll in AutoPay or to make changes to your existing AutoPay enrollment.
If you're a first-time user, you can register online.
 
Yes, you can change the bank account used for payment up to the day before your next scheduled AutoPay payment.
Your bill will indicate you are enrolled in AutoPay and will include the AutoPay Date and Amount. Until then, pay your bill through your normal method.
Your AutoPay enrollment will not automatically transfer to your new account. You will need to enroll your new account in AutoPay.

Manage Your Account

Dominion Energy makes online access simple with the Manage Your Account (MYA) customer self-service portal.

View and Pay Your Bill
You can view and pay your bill 24/7. A year’s worth of PDF billing statements are available to view. Payments can be made with a checking or savings account, credit card (fees apply) or by enrolling in AutoPay.

Schedule Service Orders
Don’t bother with the phone. Dominion Energy customers are able to schedule service orders online through MYA.

Even new Dominion Energy customers can use MYA to start service at a new address.

Manage Enrollments
Users can opt into or out of account services online. Enroll in AutoPay, Budget Billing or electronic communications with the click of a button.

Don’t forget eBill! Dominion Energy’s electronic paperless billing option is convenient, free and environmentally friendly.


Choose Your Device
You can manage MYA from your browser.

Using an iPhone or Android device? Download our mobile app! It’s got the same great MYA features at the tap of a screen!

Download apple app

Download google app

Third-Party Notice

  • You can choose an additional person(s) to receive a notice of any past-due amounts.
  • Third-party notices help ensure that payments are made during illness or vacations.
  • The third party is never obligated to pay the bill.

Download this mail-in request form to enroll.

Braille or Large Print Billing

  • You can request a braille or large print version of your bill at no cost by calling 800-362-7557.

Special Winter Assistance

Winter Reconnect Order (WRO)

Man adjusting thermostat

During the winter heating season, special assistance is available to residential customers to help avoid a shutoff or to restore gas service. Known as the Winter Reconnect Order, this program runs from October 18, 2021 through April 15, 2022.

Learn More about the Winter Reconnect Order, or Submit an Online Payment Here

Energy Assistance

Part of our commitment to community includes helping those in need. Our energy assistance initiatives are designed to fill the gaps in state and federal funding for low-income heating and cooling assistance programs.

Need help paying your bill?

You may qualify for a Payment Arrangement. Call us at 800-362-7557 as soon as possible so we can help you with payment plans or other payment assistance options.

EnergyShare

EnergyShare is our fuel assistance program of last resort, designed to help individuals and families in need pay their gas bill.

To be eligible, customers must have a termination notice and must have exhausted all other state and federal fuel assistance resources. Seniors, age 60 and older, do not have to have a termination notice.

See details about the program or contact your local Salvation Army office to apply.

Housewarming

Funded by Dominion Energy Ohio, the Housewarming Program provides weatherization assistance to help eligible customers reduce their energy usage

The program offers free weather-stripping, attic and sidewall insulation, door sweeps, and other insulation devices. The Housewarming program also educates consumers on ways to use energy wisely.

For information, call CHN Housing Partners (formerly Cleveland Housing Network) 216-574-7100 or click here for more information.

Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 800-282-0880.

Government Programs

Various government programs are available.

Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 800-282-0880.
 

2-1-1 Ohio

If you're past due on your energy bill or facing disconnection of your gas service, call 2-1-1 Ohio. Trained professionals are available 24/7 to provide referrals to resources for basic human needs, child care, elder care, housing assistance and more.

Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 800-282-0880.

Weatherization Assistance

Eligible customers may receive Weatherization Assistance from the Ohio Department of Development. This federally funded program provides grants for weatherization repairs.

For details, call us at 800-362-7557 or the Ohio HEAP office at 800-282-0880.

View the eligibility guidelines.

HEAP

Available to qualified income-eligible customers, the Home Energy Assistance Program (HEAP) is a government program that provides a credit for your heating bill. Although HEAP pays part of your gas bill, it is not a guarantee against shutoff. The filing deadline is usually March 31.

View the Eligibility Guidelines.

Applications are available at:

  • Post offices and libraries
  • By calling the Ohio HEAP office at 800-282-0880

Winter Crisis Program (WCP), or Emergency HEAP (E-HEAP), provides an emergency payment once each heating season to qualified income-eligible customers to help them avoid a shutoff or restore gas service. Program dates are normally November 1 through March 31.

PIPP Plus

PIPP (Percentage of Income Payment Plan) Plus helps income-eligible customers maintain gas service by paying 6 percent of their total monthly household income or a $10 minimum payment—whichever is greater—all year.

Each time a customer makes their required PIPP Plus monthly payment by the due date, the account is credited for the rest of that month's billed amount, plus a 1/24th credit toward the prior account balance. After 24 months of full and on-time payments, the account should be current.

Two important dates will appear on customer bills:

  • Anniversary date: the original date of PIPP Plus enrollment
  • Re-verification date: the date by which the customer must re-verify gross household income through the Ohio Department of Development.

Note: To avoid gas service shut off and removal from the program, customers must make their scheduled PIPP Plus payments or make up any missed payments within 30 days from their anniversary date. They must also re-verify their gross monthly household income every 12 months.

Graduate PIPP Plus

The Graduate PIPP Plus program is designed for customers who:

  • are no longer income-eligible for PIPP Plus
  • do not re-verify their income by their re-verification date and make up any missed payments
  • voluntarily leave PIPP Plus
  • Graduate PIPP Plus can help these customers bring their account current in 12 months.

The monthly plan amount is the average of the customer's most recent PIPP Plus amount and the Budget Billing amount. For each payment made in full by the due date, the account will be credited for the rest of that month's billed amount, plus a 1/12th credit toward their prior account balance at time of enrollment.

Eligible customers can call us at 800-362-7557 to enroll.

Payment Arrangements

Budget Plus

Customers pay a special budget amount plus one of 12 equal payments of the past-due amount. The Budget Plus plan is subject to review periodically so customers only pay for the gas they use.

Current Plus

Customers pay their current charges and make one of up to six equal payments of the past-due amount each month.

One-third Winter Heating Plan

Customers pay one-third of the account balance if charges include gas used between November 1 and April 15.

One-ninth Payment Plan

Customers pay a special budget amount, plus one of nine equal payments of their past-due amount, each month.

Gift Certificates
Gift Certificate's are Perfect for Any Occasion!
Download a gift payment coupon form (pdf)

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