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Part of our commitment to community includes helping those in need. Our energy assistance initiatives are designed to fill the gaps in state and federal funding for low-income heating and cooling assistance programs.
Need help paying your bill?
You may qualify for a Payment Arrangement. Call us at 800-362-7557 as soon as possible so we can help you with payment plans or other payment assistance options.
EnergyShare is our fuel assistance program of last resort, designed to help individuals and families in need pay their gas bill.
To be eligible, customers must have a termination notice and must have exhausted all other state and federal fuel assistance resources. Seniors, age 60 and older, do not have to have a termination notice.
See details about the program or contact your local Salvation Army office to apply.
Funded by Dominion Energy Ohio, the Housewarming Program provides weatherization assistance to help eligible customers reduce their energy usage
The program offers free weather-stripping, attic and sidewall insulation, door sweeps, and other insulation devices. The Housewarming program also educates consumers on ways to use energy wisely.
For information, call CHN Housing Partners (formerly Cleveland Housing Network) 216-574-7100 or click here for more information.
Various government programs are available.
Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 800-282-0880.
If you're past due on your energy bill or facing disconnection of your gas service, call 2-1-1. Trained professionals are available 24/7 to provide referrals to resources for basic human needs, child care, elder care, housing assistance and more.
Eligible customers may receive Weatherization Assistance from the Ohio Development Services Agency. This federally funded program provides grants for weatherization repairs.
For details, call us at 800-362-7557 or the Ohio HEAP office at 800-282-0880.
Available to qualified income-eligible customers, the Home Energy Assistance Program (HEAP) is a government program that provides a credit for your heating bill. Although HEAP pays part of your gas bill, it is not a guarantee against shutoff. The filing deadline is usually March 31.
View the Eligibility Guidelines.
Applications are available at:
Winter Crisis Program (WCP), or Emergency HEAP (E-HEAP), provides an emergency payment once each heating season to qualified income-eligible customers to help them avoid a shutoff or restore gas service. Program dates are normally November 1 through March 31.
PIPP (Percentage of Income Payment Plan) Plus helps income-eligible customers maintain gas service by paying 6 percent of their total monthly household income or a $10 minimum payment—whichever is greater—all year.
Each time a customer makes their required PIPP Plus monthly payment by the due date, the account is credited for the rest of that month's billed amount, plus a 1/24th credit toward the prior account balance. After 24 months of full and on-time payments, the account should be current.
Two important dates will appear on customer bills:
Note: To avoid gas service shut off and removal from the program, customers must make their scheduled PIPP Plus payments or make up any missed payments within 30 days from their anniversary date. They must also re-verify their gross monthly household income every 12 months.
The Graduate PIPP Plus program is designed for customers who:
The monthly plan amount is the average of the customer's most recent PIPP Plus amount and the Budget Billing amount. For each payment made in full by the due date, the account will be credited for the rest of that month's billed amount, plus a 1/12th credit toward their prior account balance at time of enrollment.
Eligible customers can call us at 800-362-7557 to enroll.
The Dominion Energy Foundation contributes to a variety of fuel funds managed by social service charities or state agencies: Dollar Energy Fund in West Virginia, Operation Fuel in Connecticut, Rhode Island Good Neighbor Energy Fund, North Shore Community Action Programs, Inc., in Massachusetts, and the Keep Wisconsin Warm/Cool Fund are a few examples.
Customers pay a special budget amount plus one of 12 equal payments of the past-due amount. The Budget Plus plan is subject to review periodically so customers only pay for the gas they use.
Customers pay their current charges and make one of up to six equal payments of the past-due amount each month.
Customers pay one-third of the account balance if charges include gas used between November 1 and April 15.
Customers pay a special budget amount, plus one of nine equal payments of their past-due amount, each month.
Perfect for Any Occasion!
Download the gift payment coupon form (pdf).
During the winter heating season, special assistance is available to residential customers to help avoid a shutoff or to restore gas service until April 15.
Customers may maintain gas service or have it restored by paying the lesser of:
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