In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Stay in the loop with our recent bill inserts and customer communications
Both residential and business customers can make payments via AutoPay for free!
Automatic Bank Draft Is Now AutoPay. See Important Changes to the Program.
How It Works
Dominion Energy makes online access simple with the Manage Your Account (MYA) customer self-service portal.
View and Pay Your Bill
You can view and pay your bill 24/7. A year’s worth of PDF billing statements are available to view. Payments can be made with a checking or savings account, credit card (fees apply) or by enrolling in AutoPay.
Schedule Service Orders
Don’t bother with the phone. Dominion Energy customers are able to schedule service orders online through MYA.
Even new Dominion Energy customers can use MYA to start service at a new address.
Manage Enrollments
Users can opt into or out of account services online. Enroll in AutoPay, Budget Billing or electronic communications with the click of a button.
Don’t forget eBill! Dominion Energy’s electronic paperless billing option is convenient, free and environmentally friendly.
Choose Your Device
You can manage MYA from your browser.
Using an iPhone or Android device? Download our mobile app! It’s got the same great MYA features at the tap of a screen!
Special Reconnect Order (SRO)
During the winter heating season, special assistance is available to residential customers to help avoid a shutoff or to restore gas service. Known as the Special Reconnect Order, this program runs from October 17, 2022 through April 14, 2023.
Part of our commitment to community includes helping those in need. Our energy assistance initiatives are designed to fill the gaps in state and federal funding for low-income heating and cooling assistance programs.
Need help paying your bill?
You may qualify for a Payment Arrangement. Call us at 800-362-7557 as soon as possible so we can help you with payment plans or other payment assistance options.
EnergyShare is our fuel assistance program of last resort, designed to help individuals and families in need pay their gas bill.
To be eligible, customers must have a termination notice and must have exhausted all other state and federal fuel assistance resources. Seniors, age 60 and older, do not have to have a termination notice.
See details about the program or contact your local Salvation Army office to apply.
Funded by Dominion Energy Ohio, the Housewarming Program provides weatherization assistance to help eligible customers reduce their energy usage
The program offers free weather-stripping, attic and sidewall insulation, door sweeps, and other insulation devices. The Housewarming program also educates consumers on ways to use energy wisely.
For information, call CHN Housing Partners (formerly Cleveland Housing Network) 216-574-7100 or click here for more information.
Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 800-282-0880.
If you're past due on your energy bill or facing disconnection of your gas service, call 2-1-1 Ohio. Trained professionals are available 24/7 to provide referrals to resources for basic human needs, child care, elder care, housing assistance and more.
Check out the combined application to apply for PIPP Plus, HEAP, Emergency HEAP and Winter Crisis Program. Or, call Ohio HEAP at 800-282-0880.
Eligible customers may receive Weatherization Assistance from the Ohio Department of Development. This federally funded program provides grants for weatherization repairs.
For details, call us at 800-362-7557 or the Ohio HEAP office at 800-282-0880.
Available to qualified income-eligible customers, the Home Energy Assistance Program (HEAP) is a government program that provides a credit for your heating bill. Although HEAP pays part of your gas bill, it is not a guarantee against shutoff. The filing deadline is usually March 31.
View the Eligibility Guidelines.
Applications are available at:
Winter Crisis Program (WCP), or Emergency HEAP (E-HEAP), provides an emergency payment once each heating season to qualified income-eligible customers to help them avoid a shutoff or restore gas service. Program dates are normally November 1 through March 31.
PIPP (Percentage of Income Payment Plan) Plus helps income-eligible customers maintain gas service by paying 5% of their total monthly household income or a $10 minimum payment—whichever is greater—all year.
Each time a customer makes their required PIPP Plus monthly payment by the due date, the account is credited for the rest of that month's billed amount, plus a 1/24th credit toward the prior account balance. After 24 months of full and on-time payments, the account should be current.
Two important dates will appear on customer bills:
Note: To avoid gas service shut off and removal from the program, customers must make their scheduled PIPP Plus payments or make up any missed payments within 30 days from their anniversary date. They must also re-verify their gross monthly household income every 12 months.
The Graduate PIPP Plus program is designed for customers who:
The monthly plan amount is the average of the customer's most recent PIPP Plus amount and the Budget Billing amount. For each payment made in full by the due date, the account will be credited for the rest of that month's billed amount, plus a 1/12th credit toward their prior account balance at time of enrollment.
Eligible customers can call us at 800-362-7557 to enroll.
Customers pay a special budget amount plus one of seven to 12 equal payments of the past-due amount. The Budget Plus plan is subject to review periodically so customers only pay for the gas they use.
Customers pay current charges, plus one of two to twelve equal payments of the past due amount each month.
Customers pay one-third of the account balance if charges include gas used between November 1 and April 15.
Customers pay a special budget amount, plus one of nine equal payments of their past-due amount, each month.
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