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In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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Signs of a Gas Leak

Natural gas is non-toxic, colorless, odorless and lighter than air. An odor is added to help you detect a potential gas leak. Signs include:

  • A rotten egg odor.
  • Discolored or dead vegetation over or near the pipeline.
  • A hissing, whistling, or roaring sound near a gas appliance or pipeline.
  • Dirt or debris blowing into the air; persistent bubbles in water-covered areas.
  • Flames (if a leak has ignited).

If a leak occurs

  • Leave the area immediately.
  • Warn others to stay away.
  • From a safe place, call 911 and Dominion Energy Ohio at 877-542-2630. Reporting a gas leak can't be done online.

What NOT to do If you suspect a gas leak

  • Do not try to turn natural gas valves on or off.
  • Do not smoke, use a lighter or strike a match.
  • Do not use any electric switch, telephone or cell phone, garage door opener or flashlight as they can cause sparks and ignite gas.
  • Do not start or stop nearby vehicles, machinery, or things that may spark.

Dig Safely

If you are planning to dig on your property, follow these important steps:

  1. Call before you dig. State laws require that before digging, you call OH811 by dialing 811 or by visiting call811.com to have your lines located at least 3 full working days before you begin any excavation work.
  2. Wait. At no cost to you, technicians will mark the location of the utility lines on your property. Once all lines are marked, you can then safely begin your digging project.
  3. Respect and pay attention to the markings for your safety.

Dig with care. If you accidentally hit the pipeline, no matter how minor it may seem, leave the area immediately and call Dominion Energy from a safe place at 877-542-2630 and 911.

Safety and Preparedness

mock pipeline
Gas Safety

Mock Pipeline Emergency

Demonstrating the power of safe digging

In a powerful presentation using real equipment and a simulated electrical emergency, Dominion Energy employees demonstrated the dangers of what can happen when a digging project moves forward without proper line marking.

Mock Pipeline Emergency
carbon monoxide detector
Safety

Carbon Monoxide Awareness

Keep this invisible danger from invading your home

Learn how to keep your home safe from the colorless, odorless gas, carbon monoxide. Although it can be accidentally released from a variety of gas-burning appliances, you can take steps to prevent a potentially deadly buildup from taking place.

Carbon Monoxide Awareness
earthquake
Gas Safety

Earthquake Preparedness & Natural Gas

Know what to do in the event of a natural disaster

The violent shaking of an earthquake can sometimes cause damage to natural gas lines in and around your house, creating a dangerous situation you'll need to quickly address to protect your home and family. Know what to do to stay safe.

Earthquake Preparedness and Natural Gas
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