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eBill

A convenient, secure and paperless way to get your energy bill

Receiving your bill electronically with eBill is convenient and environmentally friendly. You’ll get the same valuable information that would be on your paper bill sent to your email each month.

Less mail, less clutter, no more paper cuts. Go green with eBill today!

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Receiving your bill electronically with eBill is convenient and environmentally friendly. You’ll get the same valuable information that would be on your paper bill sent to your email each month.

Less mail, less clutter, no more paper cuts. Go green with eBill today!

How it works

After enrolling in eBill, you'll receive an email each time your account has a new bill. The email will include summary bill information and a link to view your bill and other important billing information. You may also choose to pay your bill online.

Read our FAQ below to learn more before you enroll.

  • To enroll, sign in to Manage Your Account.
  • If you are not registered to Manage Your Account, register now.
  • Pay your bill or security deposit online 365 days a year for free. Make payments from your checking or money market account.
  • Payments are secure.

Payment Posting

Pay now payments made before 4 p.m. EST M-F (except holidays) will post to your account the same day. You cannot cancel or change Pay Now payments after they have been submitted.

You can cancel or change a scheduled payment up to 4 p.m. EST the day before it is scheduled.

Service Disconnection

  • Contact us to confirm the payment receipt number and to avoid any interruption of your service if you have a disconnection pending.
  • You must report the receipt number to stop a same-day disconnect or to reconnect.

Paperless Billing with Online Banking

View and pay your bills from your bank's website. Our eBills are available at over 3,000 banks, including:

  • PNC Bank
  • Citizens' Bank
  • U. S. Bank

Frequently Asked Questions

How do I view eBills?

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Use the link in your email notification, or sign in and select the bill you want to view. Up to 12 months of bills are available.

How do I pay my eBill?

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It's free to pay with eBill. Here's how it works:

  • Sign in to make payments from your bank account. You control the date and amount. Same day payment notification available.
  • Enroll in Bank Draft and make payments automatically from your checking or savings account.

You may also pay by:

  • Credit/debit card or electronic check. Fees apply.
  • Online banking through your own financial institution.

 

Can I unenroll from eBill?

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Sign in to cancel your enrollment anytime. Once you've stopped eBill, your next bill will be sent via U.S. mail.

What if I don't receive an email when my bill is ready?

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You can view your bill anytime online—even if you have not received an email.

If you're not receiving emails from us:

  • Sign in and check your profile to verify your email address is correct.
  • Check your spam folder. Certain email spam filters could be blocking your email. (Adding our email address to your safe list will prevent the email from being blocked from your inbox.)
  • If there's a limit on the number of emails in your inbox, check your settings and make sure it's not full (and therefore unable to receive the email).

Contact us if you're still having problems.

Will I still receive a paper bill?

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No. Instead of receiving a paper bill, you'll get an e-mail each time your account has a new bill due. If you ever want a paper bill, it's easy to sign in and print it.

If your account becomes delinquent and is subject to disconnection, we will send you a turn-off notice in the mail.

Can I participate in budget bill and bank draft with eBill?

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Yes. The eBill program is compatible with our Automatic Bank Draft and Budget Billing programs.
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