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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

Start Service Request

Welcome new North Carolina residential electric customers. It's easy to set up a new account with us, or to manage your current account, entirely online.

Register your account to start new service, or sign in to add an additional service, reconnect service or to transfer service.

To start your new Dominion Energy service, you'll need the following information handy:

  • Your new street address (including the zip code and apartment/unit number, if applicable)
  • Your full legal name
  • Social Security Number
  • Email address
  • Meter number at your new address (helpful, but not required)

New Business Customers

Call us to start new service, or to add an additional service: 866-366-4357

  • We’re available 8 a.m. – 5 p.m., Monday–Friday.
  • Outside the United States, please call 001-757-857-2112.
  • Report outages or emergencies and check status updates via our 24-hour response system.

While it's easy to start a new service, the following information will ensure it's a seamless process for you and your family. Please keep in mind: 

  • Provide us as much notice as possible so we can schedule your request for the date you need. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m.
  • A connection charge of $40.30 is required to start your electric service and will appear on your first bill. 
  • Security deposits are required if you are a new customer or if you are an existing customer and do not have satisfactory payment history within the last 12 months. There are deposit options that include the Irrevocable Letter of Credit and the Surety Bond for our nonresidential customers with a deposit of $500 or more.
  • We'll need access to the meter. Be sure the meter is easy to access, and not obstructed by fences, trees, shrubs, buildings, or animals. Residential customers: If the meter isn't accessible, an adult will need to be at your residence on the day of your service connection to give us access.
  • For safety reasons, we recommend turning off all appliances/equipment that you don't want energized when power is connected. We may also require all circuit breakers or fuses, including the main, to be in the "off" position before service can be connected. We're with you on this: Specific instructions are provided during your service request.
  • If you need more information, it's available on our Manage Account Support page.

Need to make a payment and reconnect service?

Already made a payment and need to reconnect service?

  • Sign in to schedule your re-connection.
  • In North Carolina, the reconnect fee is $37.19 during regular hours and $134.48 after hours.
  • Not registered? Register now.

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