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Report Outage or Emergency

Lights out? We're here for you. Report and Check Outages below or call 866-366-4357. Downed lines? Always call us.

Whether because of accidents or forces of nature, there are times when your power goes out. When an outage happens, our service crews -- and employees who support them -- do their best to restore power as soon as possible.

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Report an outdoor lighting outage.

Want to know where outages are in your area? Check our outage map.

Your Safety is Our Top Priority. Report Other Emergencies.

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Downed Power Lines

If you see downed power lines, stay at least 30 feet away and call us at 866-366-4357 immediately to report the location.

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Streetlight or Watchlight Outage

Find out more about Outdoor Lighting outages and how to report them.

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Find common questions and answers regarding outages and restoration on our FAQ page.

Keep Informed While Staying Safe

Sign Up for Text and Email Alerts

Be the first to know! Stay up-to-date by enrolling in our text or email alerts. Sign up for one–or both!

Report Outage Emails on Phone

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To sign up for all Dominion messages in the VA/NC service area

Text DOM to 898366

To sign up for messages specific to NC service area

Text NC to 898366

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Stay Safe and Prepared

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Safety
Getting Through COVID-19 Together

How we're supporting our customers, employees and communities

Published : 7/19/2021

From flexible payment options to charitable donations and employee programs, see how we're providing support to our customers, employees, and communities during the COVID-19 pandemic.

Covid-19 Response
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Community
Edison Electric Institute Recognizes Dominion Energy with Emergency Response Award

Published : 6/17/2021

The Edison Electric Institute (EEI) this week announced Dominion Energy as a recipient of their Emergency Response Award.

EEI Emergency Response Award
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Safety
Four Reasons To Call 811 Before You Dig

Have your utility lines marked before starting outdoor projects that involve digging.

Published : 4/5/2021

Four Reasons To Call 811 Before You Dig

Four Reasons To Call 811 Before You Dig
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