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Report Outage or Emergency

Lights out? We're here for you. Report and Check Outages below or call 866-366-4357. Downed lines? Always call us.

Whether because of accidents or forces of nature, there are times when your power goes out. When an outage happens, our service crews -- and employees who support them -- do their best to restore power as soon as possible.

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Report an outdoor lighting outage.

Want to know where outages are in your area? Check our outage map.

Your Safety is Our Top Priority. Report Other Emergencies.

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Downed Power Lines

If you see downed power lines, stay at least 30 feet away and call us at 866-366-4357 immediately to report the location.

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Streetlight or Watchlight Outage

Find out more about Outdoor Lighting outages and how to report them.

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Find common questions and answers regarding outages and restoration on our FAQ page.

Keep Informed While Staying Safe

Sign Up for Text and Email Alerts

Be the first to know! Stay up-to-date by enrolling in our text or email alerts. Sign up for one–or both!

Report Outage Emails on Phone

Email Alerts

  • Storm safety tips and outage information for Virginia or North Carolina
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Text Alerts

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To sign up for all Dominion messages in the VA/NC service area

Text DOM to 898366

To sign up for messages specific to NC service area

Text NC to 898366

Standard message and data rates may apply. Reply HELP for more info or STOP to no longer receive text alerts.

Stay Safe and Prepared

Call Before You Dig
Safety
Four Reasons To Call 811 Before You Dig

Have your utility lines marked before starting outdoor projects that involve digging.

Published : 4/5/2021

Four Reasons To Call 811 Before You Dig

Four Reasons To Call 811 Before You Dig
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Community
Small Business Provides Hand Sanitizer & Disinfectant for Employees

Cherryville Distributing Company selected as part of diverse supplier initiative

Published : 2/25/2021

Cherryville Distributing Co. in North Carolina produced a massive amount of hand sanitizer at the onset of the pandemic used across Dominion Energy’s footprint.

Small Business Provides Hand Sanitizer
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Safety
Weathering the Polar Cold

Conserving energy during extreme cold

Published : 2/12/2021

With the return of extreme cold weather, Dominion Energy is asking its customers to take measures to conserve gas.

Weathering the Polar Cold
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