Need more time to pay? Our payment arrangements can help. We are working with customers to establish flexible payment plans, both short and long-term, and will find a plan that makes sense for you. There are no fees associated with payment plans, and they require no additional down payment.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill. Participation depends on the status of your account (see if you’re eligible).

• A short-term payment extension allows you extra time to pay your bill; however, you cannot schedule this payment past your next bill date.
• Short-term payment extensions are available for residential and small commercial customers.
• Extensions can be made while on Bank Draft or Budget Bill. Please contact us at 866-366-4357.

Long-Term Payment Plans

A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. Sign in to see if you're eligible for a long-term payment plan.

• Long-term payment plans are available for residential and small commercial accounts
• A long-term payment plan may require a down payment and will spread out the remaining balance up to 6 months, allowing you to pay a portion of your balance in addition to your current monthly bill charges.
• Extensions can be made while on Bank draft or Budget Bill. You will need to contact us by phone at 1-866-366-4357.
• If you pay more than the set amount agreed upon towards the past due balance, the over payment will be deducted from the next month's set amount.
• Failure to pay the amount agreed upon will break the arrangement and may limit the ability for future plans.

If you or someone you know is having trouble paying the Dominion Energy bill, call us at 866-366-4357. Calling early may provide more options to help prevent the service from being turned off. You may be eligible for payment arrangements or energy assistance funds. Assistance is not always limited to low income customers.

If you're behind on your bill or facing disconnection, dial 2-1-1 or visit NC211.org for referrals to agencies that may be able to help.

Trained professionals can provide referrals to resources for utility assistance, basic human needs, child care, elder care, housing assistance and more. Help is available 24/7.

The North Carolina Department of Social Services offers several ways to assist customers with their energy bills. Contact your local Department of Social Services to apply and for additional information.

• Low Income Energy Assistance Program (LIEAP): Provides a one-time vendor payment to help eligible households pay their heating bills.
  Dec 1 – 31^st: households with a person age 60 or older or with a disabled person
  Jan 1 – March 31^st: all other households may apply
• Crisis Intervention Program (CIP): Federally funded program that assists individuals and families who are experiencing a heating or cooling related crisis.
  July 1 – June 30 or until funds are exhausted

EnergyShare^® is our energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.

Program Duration:

• Oct 1 - May 31 or until funds are exhausted.

Application is through one of our partnering agencies. Click here for a list of EnergyShare^® Agencies.

Other Helpful Information

• North Carolina Energy Assistance Brochure
• Department of Energy Activity Book