In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
How we're supporting our customers and communities
Our world is full of economic uncertainty and fluctuating energy costs, but our commitment to our customers and communities is stronger than ever.
We offer a variety of options to manage and pay your bill.
Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.
Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!
Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.
In person: Visit any authorized payment center to pay your bill.
Need more time to pay? Special payment arrangements are available for a limited time.
Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.
A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.
A payment extension provides more time to pay your bill.
Pay the same amount each month. There are no extra fees.
Easily manage your bill or make payments online 24/7.
24/7 online access to view, pay, or print your bill from anywhere.
Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.
We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.
We offer a variety of options to manage and pay your bill.
The North Carolina Department of Social Services has programs to assist with electric bills. In addition, many nonprofits and houses of faith may be able to help.
The North Carolina Department of Social Services offers several ways to assist customers with their energy bills. Contact your local Department of Social Services to apply and for additional information.
This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.
NC DSS' programs are designed to help North Carolina's most vulnerable citizens find solutions to life's many challenges.
The Department administers a variety of programs, including Temporary Assistance for Needy Families (TANF) program called Work First (WF), Food and Nutrition Services (Food Stamps), Medicaid, child and adult services, disability services, and more.
Families who are experiencing a financial emergency may be eligible for financial help to pay for housing and utilities.
Families that meet the following criteria may be eligible:
Work First applicants are required to register for the First Stop Employment Assistance Program with the Employment Security Commission. Failure to register results in the family's ineligibility for Work First Family Assistance.
Apply at your local Department of Social Services.
Created by the North Carolina Department of Health and Human Services, this website provides resources to North Carolinian’s in need.
Find information for:
Assistance is available to help with rent and mortgages.
Established through the American Rescue Plan of 2021, the NC Homeowner Assistance Fund was created for homeowners in North Carolina to help prevent mortgage delinquencies, defaults, displacements and foreclosures due to COVID-19.
Applicants who need help with mortgage payments may be eligible if there is a pandemic-related financial hardship and need help with housing expenses related to the home in North Carolina.
LIWAP provides emergency assistance through the NC Department of Social Services to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.
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