Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

Select my State

Company Response

While much has changed in our world, one thing will always remain the same - serving our customers when they need it most.

Residential Customers

  • Dominion Energy will resume service disconnections for nonpayment beginning October 1, 2021. We are here to help. Please call 866-DOM-HELP (866-366-4357) to find a payment arrangement that works for you.

Non-Residential Customers

  • Dominion Energy has resumed disconnection for nonpayment for commercial customers. If you have fallen behind on your bill, we encourage you to contact us now for payment arrangements and assistance options. We offer flexible payment plans, both short and long-term, and will find a plan that works best for you. Please call us at 866-366-4357.

We are continuing to waive late payment fees on past due balances.

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

  • Available for residential and commercial customers.
  • There are no fees associated with payment plans.

Long-Term Payment Plans

Extended long-term payment plans are available for a limited time. A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.

Until February 28, 2022:

  • Up to 24 months with no down payment requirement.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

Learn More about our Standard Short and/or Long-term Payment Plans

Billing Options

We offer a variety of options to manage and pay your bill. 

Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.

Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!

Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.

  • $1.65 transaction fee
  • Payment will reflect immediately as a pending payment on your account

In person: Visit any authorized payment center to pay your bill.

  • $1.50 convenience fee
  • Payment will reflect immediately as a pending payment on your account
Learn More about All Available Payment Methods

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

  • Available for residential and commercial customers.
  • There are no fees associated with payment plans.

Long-Term Payment Plans

Extended long-term payment plans are available for a limited time. A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments.

Until February 28, 2022:

  • Up to 24 months with no down payment requirement.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

Learn More about our Standard Short and/or Long-term Payment Plans

Pay the same amount each month. There are no extra fees.

  • Your monthly budget bill is the average of your previous 12 bills.
  • The budget amount is reviewed periodically and may increase or decrease based on how much energy is used.
  • This option is available for small businesses, mid-size businesses, and places of worship.
Learn More about Budget Billing

Manage Account

Easily manage your bill or make payments online 24/7.

Visit Our Support Page for Help Accessing or Managing Your Account

eBill

24/7 online access to view, pay, or print your bill from anywhere.

  • Receive email or text notifications when a new bill is ready or before your bill is due.
  • Free same day payments from your bank account.
  • eBill is available for both residential and non-residential customers.
Learn More or Enroll in eBill Today

Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.

  • The form requires a physician's statement and signature.
  • Completed forms may be emailed to DEMedical@domenergy.com.
  • The form must be renewed every 12 months.
  • A medical notification does not guarantee uninterrupted power. If power goes out, we will make every effort to restore service quickly. Have an alternate care plan or maintain a battery-powered backup in the event of loss of electric service.
  • Customers with a medical notation are responsible for their energy bill and may be disconnected for non-payment.

We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.

Download and Print Our Serious Medical Condition Certification Form

Bill Payment Assistance

Help is available. Bill payment assistance is not limited to low income customers. Anyone facing hardship may be eligible.

The North Carolina Department of Social Services and Dominion Energy have programs to assist with electric bills. In addition, many nonprofits and houses of faith may be able to help.

The North Carolina Department of Social Services offers several ways to assist customers with their energy bills. Contact your local Department of Social Services to apply and for additional information.

Crisis Intervention Program (CIP)

  • This program assists individuals and families who are experiencing a heating or cooling related crisis.

Application Period

  • July 1, 2021 through June 30, 2022 or until funds are exhausted

Eligibility Requirements

  • Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
  • Meet income requirements
  • Must have a health related or life threatening emergency to potentially be eligible
  • Have a utility statement that shows how much is owed to alleviate the crisis (A disconnect notice is not currently required. A final notice or past due utility bill may be presented.)

How to Apply

Visit the North Carolina Department of Social Services for More Information about the CIP

EnergyShare is our energy assistance program of last resort and is available to anyone who faces financial hardship, regardless of income.

Application Period

  • June 1 through Sept 30 or until funds are exhausted

Benefit Amount

  • Up to $300

Eligibility Requirements

  • No income restrictions
  • Must demonstrate a crisis
  • Must have cooling expense responsibility
  • Must be a Dominion Energy customer

How to Apply

Learn More about Dominion Energy's EnergyShare Program

2-1-1 North Carolina

This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.

  • All referrals are free and confidential
  • 2-1-1 North Carolina is available 24/7, by phone (dial 2-1-1) or by visiting NC211.org
  • Trained professionals can refer you to resources for many needs:
    • Utility and rental assistance programs
    • Food banks
    • Shelters
    • Physical and mental health resources
    • Child care and elder care
    • And much more
  • 2-1-1 North Carolina does not provide financial assistance or take applications for any programs, but provides referrals to available programs in your area.
Visit 2-1-1 North Carolina

North Carolina Department of Social Services (NC DSS)

NC DSS' programs are designed to help North Carolina's most vulnerable citizens find solutions to life's many challenges.

The Department administers a variety of programs, including Temporary Assistance for Needy Families (TANF) program called Work First (WF), Food and Nutrition Services (Food Stamps), Medicaid, child and adult services, disability services, and more.

Emergency Assistance (Short-Term Financial Assistance for Families in Crisis)

Families who are experiencing a financial emergency may be eligible for financial help to pay for housing and utilities.

Eligibility Requirements

Families that meet the following criteria may be eligible:

  • The family must have a child who lives with a relative as defined for Work First Family Assistance
  • Total income must be at or below 200% of poverty level
  • The family has proof of identity and citizenship

How to Apply

Work First applicants are required to register for the First Stop Employment Assistance Program with the Employment Security Commission. Failure to register results in the family's ineligibility for Work First Family Assistance.

Apply at your local Department of Social Services.

Visit the North Carolina Department of Social Services for More Information about Any of These Programs

North Carolina Department of Health and Human Services COVID-19 Response page

Created by the North Carolina Department of Health and Human Services, this website provides resources to North Carolinian’s in need.

Find information for:

  • Assistance and support programs
  • Assistance with health care needs and to locate providers
  • Child care information and providers
  • And much more
Visit the NCHHS COVID-19 website

Small Business Assistance

The U.S. Department of Treasury's ARP is providing critical assistance to small businesses by facilitating the deployment of capital and support. 

Small Business Tax Credit

  • Extends a number of critical tax benefits, particularly the Employee Retention Credit and Paid Leave Credit, to small businesses.
About the Small Business Tax Credit

Economic Injury Disaster Loans (EIDL)

These loans provide economic relief to small businesses and nonprofit organizations that are currently experiencing a temporary loss of revenue. Three types of EIDL loans are offered:

  • Economic Injury Disaster Loan – a long term, direct loan from the SBA that can help pay fixed debts, payroll, and other bills that can’t be paid due to the disaster.
  • Targeted EIDL Advance – emergency grant providing working capital to businesses and non-profits located in low-income communities, that suffered a reduction in revenue greater than 30%, and have 300 or fewer employees.
  • Supplemental Targeted Advance (limited eligibility) – emergency grant for the smallest, hardest-hit businesses and non-profits located in low-income communities, that suffered a reduction in revenue greater than 50%, and have 10 or fewer employees.

7(a) Loan

The SBA will pay the principal and interest of current 7(a) loans for a period of six months. The SBA will also pay the principal and interest of new 7(a) loans issued prior to September 27, 2020.

Learn More about 7(A) Loans and Download a List of SBA Approved Lenders

The NC Government and other state agencies have created a directory of resources to North Carolinian businesses.

Find information for:

  • Financial Support for Small Businesses
  • Unemployment Insurance
  • IT & Cybersecurity
  • Public Health Guidance for Businesses & Employers
  • Restaurants
  • And more

Housing Assistance

Assistance is available to help with rent and mortgages.

Federal funding is available for rent and utility assistance to low-income renters that are experiencing financial hardship due to the impact of COVID-19. The Housing Opportunities and Prevention of Evictions Program (HOPE) is managed by the NC Office of Recovery and Resiliency.

Application Period

  • Program is open

Benefit Amount

Update (Aug 1): The monthly rent award limit increased by 30%, the utility award limit increased by 100%

  • Rental Assistance: Eligible applicants may receive up to 12 months of rent assistance, which may include up to nine months of past due rent. The program also pays three months of future rent at a time, with 12 months being the maximum amount of assistance the program can provide.
  • Utility Assistance: Available for applicants of rent assistance through HOPE. The program will pay up to three months of past due utilities capped at:
    • Electricity: Up to $510
    • Natural gas, propane or heating oil: Up to $135
    • Water: Up to $105
    • Wastewater: Up to $120

Eligibility Requirements

  • Must rent your place of residence
  • Been late on rent or utility payments sometime since April 1, 2020 or been faced with homelessness or possible eviction
    • Do not have to be late on rent at time of application
  • Lost income or been unemployed due to COVID-19, or experienced significant financial hardship from the pandemic
  • Have a gross household income at or below 80% of the area median income. Check your county’s median income using HUD 2021 Income Limits Documentation System tool.
  • Live in one of the 88 counties HOPE serves.

Where to Apply

Visit Rebuild NC for More Information about the Hope Program

The federal eviction moratorium expired July 31, 2021.

  • Rent relief funds are available through the North Carolina’s Housing Opportunities and Prevention of Evictions (HOPE) program. Learn more about the program and how to apply at HOPE.NC.gov.
Apply for Emergency Rental Assistance

Through the American Rescue Plan, North Carolina was allocated $273 million from the Homeowner Assistance fund. The program is to prevent mortgage delinquencies, defaults, displacements and foreclosures for homeowners experiencing financial difficulties due to COVID-19.

Application Period

Eligibility Requirements (subject to change)

  • Homeowner must have experienced a financial hardship after January 21, 2020 due to the pandemic.
  • Income is equal to or less than 150% of the area median income.
Learn More about the Homeowners Assistance Fund

LIHWAP provides assistance to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.

Application Period

  • The program is still being established. More information will be updated once the program is fully up and running.

Consumer Financial Protection Bureau

U.S. Department of Housing and Urban Development

Emergency Broadband Benefit program

Food Assistance

Food programs can provide emergency help during the COVID-19 pandemic. It may be easier for you and your family to receive food stamps and/or take part in meal programs. Anyone may be eligible, from pregnant women, families, seniors, students, and people living with disabilities.

Food and Nutrition Services is a program providing low-income families the food they need for a nutritionally adequate diet. Benefits are issued via Electronic Benefit Transfer cards (EBT cards).

During the COVID-19 pandemic, the government extended the 15% SNAP benefit increase through September 30, 2021.

  • $28 average increase per month per person.
  • Eligibility was widened for food assistance and those not eligible in the past may now be eligible.

Eligibility Requirements

Eligibility is based on financial and nonfinancial criteria. Visit the NC DHHS: Food and Nutrition Services Food Stamps page of the for full eligibility requirements.

Where to Apply

Three ways to apply for Food and Nutrition Services

For Detailed Information, Visit the North Carolina Department of Social Services

WIC provides access to healthy food, breastfeeding support and encouragement for moms-to-be, new moms and families with young children up to age five.

During the COVID-19 pandemic, the government boosted WIC benefits.

  • Extra $26 per month (for a total of $35 per month) through September for fruits and vegetables.

Eligibility Requirements

Visit the North Carolina Department of Health and Human Services for specific eligibility requirements.

  • Live in North Carolina
  • Meet income requirements
  • Applicants must have a nutritional need (determined at your local WIC office)

How to Apply

Contact your local WIC agency that serves the residents of the county in which you live to apply.

Learn More about WIC

Summer Food Service Program (SFSP)

This program provides kids and teens in low-income areas free meals when school is out.

Find a SFSP site in your community

Pandemic Electronic Benefit Transfer (P-EBT)

P-EBT provides money for North Carolina families whose school-aged children are eligible to receive free or reduced meals at school, but have not been able to access those meals because school is closed or they’re attending remote classes.

Eligibility Requirements

Visit the NCDHHS for full eligibility requirements.

  • Student must be enrolled in a school that participates in the National School Lunch Program (NSLP)
  • Students must qualify for free or reduced-price school meals

Where to Apply

Participating schools will communicate directly to eligible households. Eligible households do not have to apply for P-EBT benefits.

Many local organizations are providing food to assist customers. If you need immediate help finding local food resources such as meal sites and food banks, The USDA National Hunger Hotline may be able to help.

  • Call 866-3-HUNGRY (866-348-6479) or 877-8-HAMBRE (877-842-6273). Information is available in English and Spanish. The hotline operates Monday through Friday, 7:00 AM to 10:00 PM.
  • You can also text “97779” to the automated service with a question that may contain a keyword such as “food,” “meals,” to receive an automated response to local resources.

For the locations of schools and community meal sites, text “FOODNC” or “COMIDA” to 877-877.

Here are some links to find food banks in your area.

How to Help

COVID Resources

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