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Billing Options and Energy Assistance
Manage your energy costs in a way that works for you. Whether you need short-term assistance, a more predictable monthly payment, or tools to help you understand your energy use, you have options.
Billing Options
We offer a variety of options to manage and pay your bill.
Paperless Billing (eBill)
- View, print or pay your bill online at any time.
- Receive email notifications before your bill is due.
- Available for both residential and non-residential customers.
Budget Billing
- Avoid seasonal swings.
- Your monthly bill is the average of your previous 12 bills.
- This option is also available for small businesses, mid-size businesses, and places of worship.
Third Party Notice
- Choose to add an additional person(s) to receive a notice of any past-due amounts.
- Third-party notices help ensure that payments are made during illness or vacations.
- The third party is never obligated to pay the bill.
Avoid Surprises on Your Bill
Get text or email alerts when your energy use changes, so you can stay in control.
Enroll in Energy Alerts
Payment Arrangements
Need more time to pay? Payment arrangements are available to help you manage your energy costs. Whether you're a residential or small business customer, options are available to give you the time you need.
Sign in to your account to see if you're eligible or call us at 1-866-366-4357 to set up an arrangement that works for you.
A payment extension gives you more time to pay your bill.
- The payment must be scheduled before your next bill is due.
A payment plan lets you pay your current bill while spreading your past due balance into equal monthly payments.
- This plan breaks your past due balance into equal payments over up to six months. Each month, you’ll pay one of those payments plus your current bill.
- A 1% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
- If you pay more than the agreed monthly amount toward your past due balance, the extra payment will be applied to your next scheduled payment.
- Missing a scheduled payment may cancel your payment plan and could affect your eligibility for future payment plans.
Energy Assistance
We're supporting our customers and communities. Find resources to help pay your bill.
The North Carolina Department of Social Services offers several ways to assist customers with their energy bills. Contact your local Department of Social Services to apply and for additional information.
Crisis Intervention Program (CIP)
This program assists residents with a heating or cooling crisis. Detailed information, including eligibility and how to apply is available online on the CIP page.
Learn More About the Crisis Intervention Program
Low Income Energy Assistance (LIEAP)
This program provides for a one-time utility vendor payment to help eligible households pay their heating bills.
Application Period
- December 1 – 31: Household with a person age 60 or older, or with a disabled person receiving services through the NC Division of Aging and Adult Services may apply.
- January 1 – March 31: All other households may apply until funds are exhausted.
Eligibility Requirements
- Have at least one U.S. citizen or non-citizen who meets the eligibility criteria.
- Meet income requirements.
- Have reserves at or below $2,250.
- Be responsible for the households heating costs.
How to Apply
- Option 1: Apply online through ePass – North Carolina's secure, web-based, self-service tool to apply for and manage benefits.
- Option 2: Contact your local Department of Social Services.
Learn More About the LIEAP Program
Emergency Assistance (Short-Term Financial Assistance for Families in Crisis)
This program offers Benefit Diversion and Emergency Assistance to families in crisis situations.
- Benefit Diversion: Families in crisis may divert certain benefits into a lump-sum payment.
- Emergency Assistance: Families experiencing a financial emergency may be eligible for help paying housing and utilities.
Additional information, including how to apply, may be accessed on the Emergency Assistance web page.
For More Information About Any of These Programs
EnergyShare® is our heating program of last resort and is available to anyone who faces financial hardship, regardless of income.
Application Period
- October 1 - May 31
Benefit Amount
- $600 maximum
Eligibility Requirements
- No income restrictions
- Must demonstrate a crisis
- Must have heating expense responsibility
- Must be a resident of the locality in which application is made
How to Apply
- Application is through one of our partnering agencies. Download a list of EnergyShare® Agencies
Learn More About Dominion Energy's EnergyShare® Program
Other Resources
This free service can refer you to additional available utility assistance programs in your locality, from non-profits to houses of faith.
- All referrals are free and confidential.
- North Carolina 2-1-1 is available 24/7, by phone (dial 2-1-1 or by visiting nc211.org.
- Trained professionals can refer you to resources for many needs:
- Utility and rental assistance programs
- Food banks
- Shelters
- Physical and mental health resources
- Child care and elder care
- And many more
- North Carolina 2-1-1 does not provide financial assistance or take applications for any programs, but provides referrals to available programs in your
If you or someone in your home has a serious medical need for electricity (such as needing it for a ventilator, continuous oxygen, feeding tube, etc.), you may wish to submit a Serious Medical Condition form to Dominion Energy. This form alerts Dominion Energy that someone in your home has a health condition that would be impacted by the disconnection of service.
How to Apply
- Download the form or contact Dominion Energy to send you one.
- Obtain your physician's statement and signature on the form.
- Complete all information on the form.
- Email the completed form to DEMedical@domenergy.com.
Note: The form must be renewed every 12 months. If not renewed, we will assume the condition no longer exists and remove the medical notation.
Serious Medical Condition Certification Form
Fill out this form completely and obtain your physician's statement and signature.
Download & Print Form
Tips if You Lose Power
Dominion Energy will make every effort to restore service quickly, but we can't guarantee it, so we suggest preparing ahead.
- Have battery or manually-powered medical equipment available, if possible.
- Make a plan to receive proper care from a family member or friend, until service is restored.