Dominion Energy provides a variety of payment options for our customers. A few of these options are listed below.

Online for free: Make an immediate payment or schedule a payment from your checking account. It’s free!

Online or by phone: Pay using a debit or credit card as a One Time Payment or call 833-281-1507.

• $1.65 transaction fee
• Payment will reflect immediately as a pending payment on your account

In person: Visit any authorized payment center to pay your bill.

• $1.50 convenience fee
• Payment will reflect immediately as a pending payment on your account

Need more time to pay? Special payment arrangements are available for a limited time.

Sign in to see if you're eligible or call us at 866-366-4357 to set up a plan.

• Available for residential and commercial customers.
• There are no fees associated with payment plans.

Long-Term Payment Plans

A long-term payment plan is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. 

Effective November 1, 2022:

• Up to 6 months with a minimum 50% down payment requirement.
• Failure to pay the amount agreed upon may result in the disconnection of service.

Short-Term Payment Extensions

A payment extension provides more time to pay your bill.

Pay the same amount each month. There are no extra fees.

• Your monthly budget bill is the average of your previous 12 bills.
• The budget amount is reviewed periodically and may increase or decrease based on how much energy is used.
• This option is available for small businesses, mid-size businesses, and places of worship.

Manage Account

Easily manage your bill or make payments online 24/7.

eBill

24/7 online access to view, pay, or print your bill from anywhere.

• Receive email or text notifications when a new bill is ready or before your bill is due.
• Free same day payments from your bank account.
• eBill is available for both residential and non-residential customers.

Individuals with a serious medical condition may require electrically-powered medical equipment. To notify Dominion Energy of a serious medical condition in your home, request your physician complete and return the Serious Medical Condition Certification form.

• The form requires a physician's statement and signature.
• Completed forms may be emailed to DEMedical@domenergy.com.
• The form must be renewed every 12 months.
• A medical notification does not guarantee uninterrupted power. If power goes out, we will make every effort to restore service quickly. Have an alternate care plan or maintain a battery-powered backup in the event of loss of electric service.
• Customers with a medical notation are responsible for their energy bill and may be disconnected for non-payment.

We are committed to helping you with whatever scenario that comes up. If you experience financial hardship, please call us to discuss account options or learn about available bill payment assistance.

Established through the American Rescue Plan of 2021, the NC Homeowner Assistance Fund was created for homeowners in North Carolina to help prevent mortgage delinquencies, defaults, displacements and foreclosures due to COVID-19.

Application Period:

• The program is currently accepting applications.

Eligibility Requirements:

Applicants who need help with mortgage payments may be eligible if there is a pandemic-related financial hardship and need help with housing expenses related to the home in North Carolina.

• Financial hardship can be due to job loss/business closure, reduction in hours or pay, difficulty obtaining new employment, death of a spouse or co-borrower, or increased expenses due to the pandemic.
• Increased expenses could be due to health care, the need to care for a family member, increased childcare costs due to school closures, or increased costs associated with quarantine.
• Visit the NC Homeowner Assistance Fund webpage for more eligibility information.

How to Apply:

• Visit the NC Homeowner Assistance Fund webpage for application information.

LIWAP provides emergency assistance through the NC Department of Social Services to low-income households, particularly those with the lowest incomes, that pay a high proportion of household income for drinking water and wastewater services.

Application Period:

• Applications are now being accepted through September 30, 2023 or until funds are exhausted.

Eligibility Requirements:

• The household must have at least one U.S. citizen or eligible non-citizen and:
  • Have income equal to or less than 150% of the federal poverty level.
  • Have household services that are disconnected, in jeopardy of disconnection, or have a current outstanding bill.
  • Be responsible for the water bill.
• Visit the LIWAP webpage for more information.

How to Apply:

• Apply Online: epass.nc.gov
• Paper: You can download a paper application, print it, fill it out, and return it to your local county Department of Social Services by dropping it off or faxing it.
  • LIHWAP Paper Application – English (PDF)
  • LIHWAP Paper Application – Spanish (PDF)
• Phone: You can apply by phone by calling your local county Department of Social Services.
• In-Person: Applications are available at your local county Department of Social Services.

Consumer Financial Protection Bureau

• More information about resources for renters and homeowners.

U.S. Department of Housing and Urban Development

• Find COVID-19 resources addressing housing and health needs.

Emergency Broadband Benefit program

• Provides low-income households a discount on internet services. Visit the NC Department of Information Technology for more information.