Budget Billing is our free, convenient budgeting tool to help you make your bill amounts more predictable and assist you with managing your monthly finances. Here’s how it works:

• Budget Billing is available to residential customers and to small-to-midsize businesses (North Carolina Rates 5, 5P, 5C, and 7).
• There are no fees or extra charges.
• You must have at least 12 months of billing history at your current address and must not owe more than your current bill to enroll (This means if you were a little short on a previous bill, it must be paid before you can apply for budget billing).
• Monthly budget bill amounts are based on the average of the previous 12 months of usage at your current address. Any products or services charges will be applied to the budget amount each month.
• Budget amounts are reviewed periodically and may increase or decrease based on changes in usage or an accumulation of a large credit or debit balance on your account.
• As you approach the anniversary of your enrollment, we’ll notify you that your account will be undergoing its annual budget review.
• During the annual budget review, we determine your new budget amount for the upcoming year by adding the previous 12 months of bills at your current address plus your total account balance together and dividing that amount by 12.
• You can stop Budget Billing at any time by signing in to your account or on the Dominion Energy app (Apple Store/Google Play).
• At the time you cancel, your actual account balance will be due. Any credit balance will be applied to your next bill.

How will my bill change?

Your meter readings, usage, and actual costs will still appear on your monthly bills.

The amount due will reflect your budget amount. The total account balance will reflect the difference between how much you paid on the budget plan and your actual bill amounts.

If I move, will I still be on Budget Billing?

No, the budget plan option will not be available until you have established 12 months of usage at your new address.

Your actual account balance (the difference between what you paid on the budget plan and your actual bill amounts) for your current account will need to be settled at the time you move.

If you need more time to pay off your account balance, please give us a call at 866-366-4357.

Why did my budget bill amount change?

Your budget amount could change for a few reasons including a large credit balance and changes in your electrical usage.

Your budget bill amount might also change if the initial/current budget amount was too low to cover your actual bill amounts. This causes a large account balance to accumulate and can result in more frequent budget review to ensure the budget is in line with current usage.

Large credit balance

If you had a large credit balance during the previous budget billing review, the credit would have reduced your budget amount by the amount of the credit divided over 12 months.

If your account no longer has a credit balance, the budget amount is adjusted to reflect an average of the last 12 months of electrical usage and any actual account balance.

Recent changes in your electrical usage

These changes could be caused by changes in the weather, additions to the family, old/new/malfunctioning appliances, etc.

Sign in to your account to view or analyze your usage history for up to the last 18 months.

Can I pay my actual account balance instead of the budget amount?

While on the budget plan, you should only pay the budget amount (not your current charges or the actual account balance).

Are payment arrangements allowed on the budget plan?

No, customers on the budget plan are not eligible for payment arrangements.

To establish an arrangement, you will need to first stop budget billing. Sign in to your account to see if you qualify for a payment arrangement.