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Natural Gas Installation
Increase Your Home or Business’ Comfort and Save Energy With Natural Gas
What to Expect
Once you’ve checked for natural gas availability, here’s what to expect.
If you receive a "No" response
You will receive an email (or phone call if that was your preferred contact method) – normally within one business day - confirming that gas service is not available to your address.
If you receive a "Yes" or "Maybe" response
You will receive an email (or phone call if that was your preferred contact method) stating that natural gas may be available at your address.
With your approval, we will have our Account Manager contact you to schedule an on-site appointment.
During your appointment, we will:
- Confirm if gas is available.
- Discuss the natural gas appliance(s) you wish to install, and if there will be a cost for the service.
- Require you to sign a Natural Gas Service Agreement.
The Natural Gas Installation Process
You will select your own contractor to purchase and install your natural gas appliance(s). Your contractor will also install your fuel line(s) from your gas appliance(s) to the gas meter location that was marked by our Account Manager. Your contractor is responsible for acquiring any required permits, inspections, and releases from the local building inspection office including having an air-pressure test of your gas lines.
Once your fuel line has been installed by your contractor, please contact Dominion Energy Customer Service to set up your Natural Gas account at 1-800-251-7234. Dominion Energy Electric customers will also need to call to add a Gas account to their Electric account. Both the electric and gas accounts are billed together on one monthly bill. A deposit may be required.
After your gas account is set up and a Natural Gas Service Agreement has been signed, an order will be generated to install your Gas Service Line and Meter. Our gas service line runs from our main gas pipeline – normally located in the right-of-way near the street - to your home. Digging is required but we will complete the installation with as little impact to your yard as possible. The path where we plan to install the gas service line from our main gas line to our gas meter must be clear of all material and debris.
As required by law, we will contact 811 to locate underground utilities. Locators from utilities serving this area will mark the underground infrastructure on your property. You will see different colored painted lines where underground utilities have been found. This takes 4 business days. Homeowners are required to mark all personally owned underground structures including but not limited to electric, propane, communication, and water lines and pipes, etc. serving such equipment as sprinkler systems, outdoor lighting systems, water and pool pumps, etc. Improper and unmarked underground facilities are hazardous to our crews. In the event an unmarked or improperly marked personally owned underground structure is damaged, the repairs are the responsibility of the homeowner.
Gas service line installations normally take up to 3 weeks to complete after the account is set up and the gas service line installation order has been issued but could be longer depending on weather conditions and crew availability. Your Account Manager can advise you on the projected install date.
Most jurisdictions require a final inspection of the gas equipment and fuel lines. Upon approval of your final inspection, your local Building Inspector will provide us the “release” and approval to set and turn on your gas meter. We may need access to your gas equipment within the home. Your contractor may also need to turn on your gas appliance(s). At least one natural gas appliance must be completely installed and ready to operate before we can activate your service.
For additional information, please call our Support Center at 1-877-297-5274.