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In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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Community Assistance

One-Time Assistance

Low-Income Home Energy Assistance Program (LIHEAP)

The Low-Income Home Energy Assistance Program (LIHEAP) provides home energy assistance to help eligible low-income households meet their home heating and/or cooling needs.

Your Community Action Agency in your county may be able to offer you one or more of the following types of assistance:

  • Utility bill payment assistance.
  • Energy crisis assistance.
  • Weatherization and energy-related home repairs.

EnergyShare

EnergyShare provides electric and natural gas service assistance to low-income, disabled and elderly customers.

Dominion Energy South Carolina customers, employees and retirees generously fund the program. South Carolina’s Department of Administration’s Office of Economic Opportunity administers the program through community action agencies.

To apply for EnergyShare assistance, contact your local Community Action Agency.

Event Calendar

Longer Term Assistance

White Cross

White Cross assistance is offered to customers who have electrical medical equipment in their home. During a major storm or threat of a storm, customers are proactively called so they can make plans to sustain their equipment should an outage occur.

For more information, give us a call at 800-251-7234.

Community Solar Select

Participants of Community Solar Select may subscribe to panels in a solar array located within the Dominion Energy South Carolina service area and enjoy the benefits of bill credits without paying a subscription fee or having to install panels at their residence.

This program is available to customers who are income-qualified through a Community Action Agency. Once you are qualified, the agency will send us your referral and we will contact you to start the enrollment process by scheduling a free Home Energy Check-up worth more than $250.

  • There's NO cost to participate.
  • You'll earn $0.01/kWh of energy your panels produce. That credit will apply to your bill every month.
  • You do not have to live near the Community Solar farms to participate and you're not responsible for any maintenance on the solar panels.
  • Even if you rent, you can participate.
  • If you move and relocate within our service territory, you can have your Community Solar Select subscription transferred to your new account.

To learn more, read our Community Solar Select Program Flyer or contact your local Community Action Agency.

Large Print Bills

Large print bills are designed mainly for the visually impaired. This free of charge option provides a summary page of the bill in a larger font size in addition to your regular bill.

For more information, give us a call at 800-251-7234.

Help for the Hearing Impaired

Relay South Carolina provides translator services for hearing and speech impaired customers to communicate by phone with us.

For assistance, give us a call at 800-735-2905 to speak to a Relay South Carolina operator.

Third Party Notification

This program notifies a family member, friend or neighbor, if a customer's bill is not paid. Third-party notification is beneficial for elderly customers or first-time bill-paying customers wanting to keep a family member aware of their accounts.

For more information, give us a call at 800-251-7234.

Medical Certificates

If your health or the health of a household member would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help. This program is available only from December 1– March 31.

To apply for a medical certificate, you can give us a call at 800-251-7234.

Budget Billing

If you’re interested in receiving a more predictable monthly energy bill, the Budget Billing program may be ideal for you.

If you qualify, you can sign up online or by phone.

Learn more about Budget Billing

Save Energy

When your home is energy efficient, the benefits show on your energy bill. The more energy used the higher the bill. To help avoid those high bills, here are some tools to help you save.

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