Choose Your State of Service
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
In order to serve you better, please select your Dominion Energy location services.
Welcome to Dominion Energy. Let's get started.
It's easy to set up a new account with us, or to manage your current account.
New customers should register while existing customers can sign in and select Service Orders to begin the process. If your location has a meter with gas service already active, you can request a transfer online with Manage Your Account. You can also start service by calling 800-362-7557 to speak with an agent. Business hours are Monday through Friday, 7 a.m to 7 p.m.
If your location does not have existing gas service (no meter is present), converting your location to use natural gas, or upgrading your equipment and need a larger meter, please contact our Construction Support Team at 888-619-0786 or via email at OhioConstructionSupport@DominionEnergy.com. If you need more information, head over to our Gas Line Installers.
If you're not sure if there is a meter or active gas service, Contact Us for assistance.
Commercial and Industrial applications require comprehensive knowledge. Our account managers have extensive experience with power generation, petrochemical, manufacturing, as well as many other industrial applications.
For questions or to apply for new service, please contact our Manage Account Support at 888-221-5674.
Normal business hours are Monday–Friday 7 a.m.–4:30 p.m. EST. Voicemails that are received after-hours will be responded to on the next business day.
We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule the request for the date you need. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to midnight. If an adult is required to be present to provide access to the property, 4-hour time-frames may be available. The time-frames are a.m. (8 a.m. to noon), p.m. (noon to 4 p.m.) and evening (4 p.m. to 8 p.m.). The availability of an evening time-frame varies by location.
If your meter is turned off, located indoors, or obstructed by fences, trees/shrubs, buildings or animals, an adult (18 or older) must be available to provide access to the inside of the property. For security and liability reasons, we won't enter a property unless accompanied by an adult. If your service is on and the meter is located outside, you won't need to be home when service is started.
Electric service needs to be on and we are required to light at least one appliance in the home.
A security deposit may be required to start service, depending on your credit history. In addition, a reconnection fee will be billed if you had previously requested service be turned off at a property, then request the service to be turned back on at the same property.
Accessing your Dominion Energy account through your computer, smartphone or tablet has never been easier. Using your 24/7 account access, you can:
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