Please note: This option is available only to customers with 13-digit account numbers. Customers with 5-digit account numbers should Contact Us for assistance. You can also view, change or cancel existing requests. 

Moving can be stressful, but our goal is to make sure transferring your current service to your new home is as smooth as possible.

Here are some tips to keep top of mind while you get ready for your next adventure:

Advance Notice

We recommend at least seven business days in advance, but please provide as much notice as possible so we can schedule the request for the date you need. Appointments are available Monday through Friday only (excluding holidays). Scheduling time frames may vary depending on the location of the property.

More Than One Address

You may have multiple locations in your name at the same time.

No Security Deposit Transfer

The security deposit for an old account won't transfer to a new address. The amount of the security deposit is based on the usage for each property, so your paid deposit plus interest will be credited to the final bill. If it's necessary, you'll be billed a security deposit for the new address.

Final Bill

The final bill will be mailed to the address you specify.

Sign in to your account to get started, or give us a call at 800-362-7557.