Sign In or Registration

• Forgot your password?
• Forgot your username?

Making Your Payment

• Find an authorized payment location.
• Need to make a payment?
• Sign in to change or view a scheduled payment, or to update your banking information.

Update Your Email Address

• Sign in.
• Select My Profile.
• Click Edit next to Email.

Receiving or Viewing Your eBill

• Didn't receive your eBill email? Check your spam/junk mail folders. Add the eBill email address to your contacts (EBill_DominionEnergyOH@domenergyoheb.com). If you're still having trouble, please fill out the contact form below.

To Stop eBill

• Sign in.
• On the My Account Overview page, scroll down to My Enrollments.
• Next to eBill, select Un-Enroll.

Error Messages

Several things can cause an error message to appear when logging into Manage Your Account:

• Browser History, Cache, and Cookies – If you received an error message while trying to access your online account, first try clearing your browser history, cache, and cookies.
• Too Many Redirects/Page Not Working – The exact wording may vary, but typically this error is solved by making sure your mobile device operating system, or desktop browser, is up-to-date with the latest version. Then, clear your history, cache, and cookies. Alternatively, this may be solved by ensuring that you have third party cookies enabled and accepted.
• Virtual Private Network (VPN) – If you are using a VPN, temporarily turn it off or select a server within the United States.
• Network and Device – Some secure work or school networks block Manage Your Account. We recommend logging in with your personal device on a private internet connection.
• Bookmarks/Favorites – Instead of going through a saved Manage Your Account link, open a new window and type in www.dominionenergy.com/ohio then click on Sign In/Register. Type out the whole URL (do not use the Autofill feature).
• Password Reset – Sometimes something as simple as resetting your password can correct an error. Click Forgot Your Password to reset it.
• Still need help? Contact our Customer Service team using the form. For us to assist you best, be sure to include as much information listed below as you can.

Use this form to email us about your Dominion Energy Ohio gas account, service, or for help using Manage Your Account.

We try our best to respond to emails within two business days. If you have an account question, you can save time and manage your account online.

Need help with an error message? To help narrow down the source of the error as quickly as possible, we will need to gather some important information. Include as many items in the Message field as you can:

• Error Details – Let us know what the error said, being as specific as possible.
• Login Status – Let us know if you were able to log into Manage Your Account, or if the error message occurred before you successfully reached your account's homepage.
• URL – Copy + paste the URL of the page you were on when the error occurred.
• Events – Let us know what you were doing or what you clicked on when the error occurred.
• Paymentus Customer Portal – If the error occurred after you connected to the Paymentus Customer Portal (separate from the main Manage Your Account site), let us know what you were doing or what you clicked on when the error occurred.
• Screenshot – When our Customer Service team reaches back out to you, they may ask for a screenshot of the error. If you are able to provide one at that time, it is very helpful if the URL field is visible in the screenshot image.

Need to start or stop AutoPay? These requests cannot be handled by email. You can manage your account online or call us at 800-362-7557.