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Outage Restoration & FAQs
Learn about the steps we take to restore power.
How We Restore Power
When a storm threatens, we are here to support you 24/7. Here are some common question and answers about what we do before, during and after outage events.
Answering Your Questions About Power Restoration
How Do Smart Meters Help Get the Lights Back On?
Why Am I Not Seeing Trucks in My Neighborhood?
Why Are My Neighbors Lights on but Not Mine?
Steps in the Restoration Process
Step 1:
- Assess and repair damage to larger transmission towers, power lines and substations.
Step 2:
- Clear obstructions and repair primary distribution poles and power lines.
Step 3:
- Inspect and repair secondary service drops in residential areas.
We Need Your Help Too
If you have any storm damage from the weatherhead down to your meter base (see illustration above), an electrician must repair it before we can reconnect your power.
Dominion Energy can only repair electric service up to the point of connection to your home. Having any required repairs completed before our crews arrive can save time in restoring your power.
Safety Tips During an Outage
Power outages can happen in an instant. Below are some helpful resources and tips to help keep you and your family safe.
- Do not connect a portable generator to a home's electrical system. Always use caution when operating a portable generator and be sure it is properly grounded before use. Improper use can injure electrical utility workers as a result of “feedback” to the electrical distribution systems. Connect equipment directly to the outlets of the generator. Only use approved and properly sized power cords.
- Operate generators outside, away from flammable objects and do not run in unvented spaces without windows or cross ventilation. Odorless and colorless carbon monoxide gas from gas-fueled heaters and generators can build up; resulting in injury or death.
- Turn off on disconnect any appliances, equipment or electronics you were using when the power went out. When the power comes back on, surges or spikes can damage equipment.
- Do not touch downed or sparking power lines and keep everyone away. Report downed power lines by calling 866-366-4357.
Text and Email Alerts
Stay up-to-date by enrolling in our text or email alerts.
- Storm safety and outage information.
- Energy conservation tips.
- Energy news and alerts.
- Scam alerts.
When the Power Comes Back On
Check the temperature of your food. Throw away any food that has been exposed to temperatures above 40° F (4° C) for two or more hours, or any food with an unusual odor, color or texture.
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