A payment extension provides more time to pay your bill to prevent disconnection. Eligibility depends on the status of your account and compliance of previous payment arrangements. Arrangement options are consistent across all channels. The website, automated system, and customer representative offer the exact same arrangements. If an option is not available on the website, it will not be available through the automated system or customer service representative.

• A short-term payment extension allows you extra time to pay your bill. It changes the due date only. You must still handle the payment of the arrangement in a separate transaction.
• Short-term payment extensions are available for residential and small commercial customers.
• Select Need Help/Time to Pay on the website or mobile app or use the automated system at 800-251-7234.

A long-term payment plan (Deferred Payment Plan) is an agreement to pay your current bill and a set amount towards a past due balance, each month. It divides the past due balance into equal payments. This plan addresses utility related charges only. Customers cannot be on a short-term and long-term payment plan at the same time.

• Long-term payment plans are available for residential accounts.
• A long-term payment plan will require a down payment and will spread out the remaining balance over 3-4 months, allowing you to pay a portion of your balance in addition to your current monthly bill charges.
• A 1.5% late payment charge will be applied to the remaining past due balance on each bill until the payment plan is complete.
• No further payment extensions are available while you are on the Deferred Payment Plan.
• If your service is disconnected while on the Deferred Payment Plan, the arrangement is rendered null and void. Any outstanding balances will become due with the next billing cycle.
• You will need to contact us at 800-251-7234 to discuss more details of this plan.

Participants of Community Solar Select may subscribe to panels in a solar array located within the Dominion Energy South Carolina service area and enjoy the benefits of bill credits without paying a subscription fee or having to install panels at their residence.

This program is available to customers who are income-qualified through a Community Action Agency. Once you are qualified, the agency will send us your referral and we will contact you to start the enrollment process by scheduling a free Home Energy Check-up worth more than $250.

• There's NO cost to participate.
• You'll earn $0.01/kWh of energy your panels produce. That credit will apply to your bill every month.
• You do not have to live near the Community Solar farms to participate and you're not responsible for any maintenance on the solar panels.
• Even if you rent, you can participate.
• If you move or relocate within our service territory, you can have your Community Solar Select subscription transferred to your new account.

To learn more, read our Community Solar Select Program Flyer or contact your local Community Action Agency.

White Cross assistance is offered to customers who have electrical medical equipment in their home. During a major storm or threat of a storm, customers are proactively called so they can make plans to sustain their equipment should an outage occur.

For more information, give us a call at 800-251-7234.

If your health or the health of a household member would be endangered by the disconnection of electric and/or gas service during the winter, a medical certificate may help. This program is available only from December 1 – March 31.

To apply for a medical certificate, give us a call at 800-251-7234.