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Start or Add Additional Service
Welcome to Dominion Energy – let's get started!
New Residential Customers
To start your new service, you'll need the following information handy:
- Your new street address (including the ZIP code and apartment/unit number, if applicable)
- Your full legal name
- Social Security Number
- Email Address
- Meter number at your new address (helpful, but not required)
New Business Customers
Call us to start new service, or to add an additional service: 866-366-4357.
- We're available 8:00 a.m. – 5:00 p.m., Monday – Friday.
- Outside of the United States, please call 001-757-857-2112.
- Report outages or emergencies and check status updates via our 24-hour response system.
Connecting Service
Starting a new service is easy! Here's what you need to know to make it smooth for you and your family:
- Provide Notice: Please gives as much notice as possible to schedule your request for the date you need. Service orders are worked Monday through Friday, 8:00 a.m. to 5:00 p.m. (excluding holidays).
- Fees: An $11.48 connection charge is required to start your electric service. This will show up on your first bill.
- Security Deposits: New customers or those without a good payment history in the last 12 months need to pay a security deposit. There are deposit options that include the Irrevocable Letter of Credit and the Surety Bond for non-residential customers with a deposit of $500 or more.
- Your security deposit will be refunded 12 months after it has been paid in full and good payment history has been established, and will be refunded as a credit on your bill. When you close your account, your deposit will be credited on your final bill and any remaining credit will be sent as a refund check.
- Meter Access: Make sure the meter is easy to get to and not blocked by fences, trees, shrubs, buildings, or animals. If it's hard to access, an adult needs to be home on the day of service to give us access.
- Safety Tips: Turn off all appliances/equipment you don't want powered when we connect your service. We might also ask you to turn off all circuit breakers or fuses, including the main one, before we connect your service. Specific instructions are provided when you request service.
Service Disconnection and Reconnection
Need To Make a Payment and Reconnect Service?
- You must first pay the outstanding balance on your account to reconnect your service. Once your payment is successful, a reconnection request will be created automatically.
- You can make a payment through your online account or pay as a guest through our third-party vendor, Paymentus. (See other available payment options.)
- You may be required to pay a security deposit when reconnecting service.
- A reconnection fee will be added to your next bill:
- Residential Customers with Smart Meter (AMI): $6.82
- Residential Customers without Smart Meter (AMI): $34.64
- Non-Residential Customers: $25.15
- You can sign in to check what type of meter you have. Once signed in, go to the "Account" section in the navigation menu and select "Account Overview."
Need To Move Service to a New Address?
- You can sign in to your online account to transfer service to another address.
- A connection charge of $11.48 is required to transfer your electric service. This charge will appear on your first bill.
Need Additional Help?
We can help with answers to frequently asked questions.
