You can stop your service by accessing your account online.

• Sign in to your account and click on the tab Services & Options > Start, Stop or Transfer Services.
• Select Stop Current Service or, if transferring, select Move to Another Address.
• Complete the online form and click Submit.

Note: If an account is in your name, you are responsible for arranging shut off and paying the final bill.

Provide Advance Notice

Please provide as much notice as possible so we can schedule the request for you. We work Monday through Friday only (excluding holidays), 8 a.m. to midnight. If an adult is required to be present to provide access to the property, 4-hour time-frames may be available. The time frames are morning (8 a.m. to noon), afternoon (noon to 4 p.m.) and evening (4 p.m. to 8 p.m.). The availability of an evening time-frame varies by location.

Meter Accessibility

No one needs to be present if the meter is located outside and isn't obstructed by fences, trees/shrubs, buildings, animals, etc. Otherwise, an adult (18 or older) will need to provide access to the meter so we can get a final reading. We won't enter a property unless accompanied by an adult.

Scheduled Turn Off Date

Service will be turned off as scheduled unless someone is moving into the property and they have contacted us prior to the scheduled turn off date to request service in their name.

Security Deposit Refund

We will credit the deposit (plus interest) back to the account and mail you a refund check if there's a credit remaining after the deposit is applied. You're responsible for the difference if there's a balance due after the deposit is applied.