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Stop Service
Schedule to stop service before you move, or set up a temporary service disconnection.
Business Customers
- For small commercial businesses, please sign in or register.
- To stop service for large commercial businesses, please call 866-366-4357.
- Customer service is available from 8:00 a.m. to 5:00 p.m., Monday through Friday.
- Outside the United States, call 001-757-857-2112.
- An automated response system is available 24-hours a day to you. Report a power outage or electrical emergency (such as downed power lines), and check restoration updates.
Stop Service Checklist
- Provide Advance Notice
Please give us as much notice as possible so we can schedule your request for the date you need. Orders are worked Monday through Friday only (excluding holidays) from 8:00 a.m. to 5:00 p.m. - Meter Accessibility
You don't need to be at your home or business if the meter is accessible and isn't blocked by fences, trees/shrubs, buildings, or animals. Otherwise, an adult will need to be available on the day of your service disconnection so Dominion Energy personnel can access the meter, get a final reading and issue your final bill. - Payment Before Moving
If you have a disconnection notice that expires before the requested disconnection date, you'll need to pay the amount due. Otherwise, you may pay your current bill and your final bill together. - Final Bill
Your final bill will be issued the business day after we take the final meter reading. - Credit Reference Letter
There will be a credit reference on your final bill or you can download one online. - Have Plans for Maintenance or Repairs on Your Property?
You need to schedule a temporary service disconnection for safety's sake! To schedule, call us at 866-366-4357.
Note: Your home will be without power until service is reconnected.
Temporary Disconnections
- There is no fee for temporary disconnections.
- We need notification several days before the disconnection. Advance notice is particularly important in the spring, which is a busy season, or if the work is taking place in a metro area.
- Disconnections are dispatched between 8:00 – 10:00 a.m.
- Be prepared: Weather or emergency situations can interfere with scheduled disconnections. If this happens, we'll call you the morning of your appointment and reschedule for a tie that works for you.
- Guaranteed appointments are only available on a paid basis and must be scheduled well in advance of the work date.
Request a Temporary Disconnection Before:
- Painting, replacing siding, or making repairs near the service connection.
- Trimming near overhead lines.
- Moving large equipment that may contact overhead lines.
- Replacing or reattaching the meter base.
- Working on the panel or fuse box* (other than increasing service size).
Reconnecting Service*
- To reconnect your service when your work is done, call us at 866-366-4357.
- Weather and emergencies can affect re-connections, but we'll make every effort to get your service back on as soon as possible.
Need a Longer Period of Disconnection?
Some projects may require more than a temporary disconnection. If you are working on any of the following projects, call us at 866-366-4357.
- Increasing service size
- Rewiring
- Replacing or moving meter base with an increase in service size
- Building an addition
- Demolishing or razing a home
- Moving a mobile home to a lot