Rate Review

Our dedication to supporting customers remains stronger than ever. We continue working with customers to find programs, services and payment options that best match their individual budgets and circumstances. In addition to educating customers about Dominion Energy programs and tools, our customer assistance team helps to connect eligible customers with a network of nearly 170 agencies that provide direct bill assistance.

Our customer assistance team focuses on the most vulnerable customers. This includes our low-income customers, veterans, senior citizens, customers with disabilities, households with energy-dependent medical equipment, and others who may be income-eligible for assistance. Customers can now find all energy-saving programs, tools and assistance options in one easy-to-navigate hub.

Savings and assistance options available for customers include the following:

Energy Saving Programs

Residential

• Home Energy Check-up – Provides a free in-home consultation and assessment by an energy expert, including personalized recommendations to boost efficiency and help lower monthly bills.
• EnergyWise Savings Store – Provides online discounts to purchase and install high-efficiency Energy Star LED lighting products, advanced power strips, smart thermostats, smart en energy-saving products, water conservation and home safety measures.
• You Shift/You Save – Provides customers on a voluntary rate the option to shift their electricity usage away from peak or high-demand hours and save money.
• Reward Hours – Enrolled residential customers receive incentives for managing their electricity usage during certain hours of the year. Reward Hours occur throughout the year but are typically scheduled when weather is very cold or extremely hot.
• Additional programs, including available rebates, can be found at DominionEnergy.com/SaveEnergySC

Business and Commercial

• Small Business Energy Solutions – A turnkey program that provides incentives for certain energy-efficient upgrades to lighting, heat pump water heater and/or HVAC system improvements, including a free on-site energy analysis. Incentives cover 90% of project costs up to $7,000. This program is available to small business and nonprofit customers with five or fewer Dominion Energy electric accounts and an annual energy use of 350,000 kilowatt-hours or less.
• EnergyWise for Your Business – Provides financial incentives to reduce the upfront costs of energy-efficiency improvements with an annual cap of $150,000 per project type each program year. Project types include lighting, HVAC, food service, agriculture and custom.

 Tools to Track Usage and Manage Bills

• Energy Usage Alerts – Customers can be notified by text or email when usage spikes, which gives time to adjust before the bill arrives.
• Budget Billing – Qualifying customers can spread out the seasonal fluctuations in monthly bills by paying a flat amount each month based on average usage over the past 12 months.
• PrePay – Customers can start electric service without paying a deposit, and the cost of their energy usage is deducted daily.

Assistance Programs

• EnergyShare – This year-round program is funded through company contributions, along with donations from customers, employees and retirees. Qualifying customers can receive energy bill assistance through local community action agencies.
• Low-Income Home Energy Assistance Program (LIHEAP) – This federally funded program helps low-income households manage heating and cooling costs.
• Payment Plans – If a customer is having trouble paying their bill, Dominion Energy will help them determine the best option for their unique situation. Both short-term payment extensions and long-term payment plans are available.