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Dominion Energy understands that no time is good for an increase in cost to any essential service, and we are committed to helping our customers – including the most vulnerable – get the assistance they need. As a responsible utility company practicing careful cost controls while providing a high-value service to our customers, we must make investments to keep our system running in a safe, reliable and environmentally responsible manner. This request is reasonable and necessary considering the cost of providing electric service to an expanding customer base at the level of excellent operational performance our customers count on every day.
Frequently Asked Questions
In December 2025, Dominion Energy notified the Public Service Commission of South Carolina, as well as the South Carolina Office of Regulatory Staff and the South Carolina Department of Consumer Affairs, of plans to request a review of electric rates. We filed the request Jan. 2, 2026.
With South Carolina consistently ranking as one of the nation’s fastest-growing states, demand for electricity from Dominion Energy’s local customers is projected to increase by 25 percent by 2044. To continue meeting this demand safely, reliably and efficiently, the company is requesting an increase of approximately $322 million to support the $1.4 billion invested in our electric system since 2023. This includes our response to the widespread devastation of Hurricane Helene in 2024, which triggered the largest restoration and rebuild effort in the company’s history.
If approved, the rate request would result in a net increase of approximately 12.7 percent for residential customers. The average monthly bill of a residential customer who uses 1,000 kilowatt-hours of electricity per month would be approximately $177. This would be a monthly increase of $19.98 from today’s bill of approximately $157. This request is reasonable and necessary considering the cost of providing electric service to an expanding customer base at the level of excellent operational performance our customers count on every day.
If approved, new rates would be effective in July 2026.
If approved as submitted, commercial and industrial customers would see an increase of approximately 5.9 percent and approximately 14.9 percent, respectively, compared to current rates.
Currently serving more than 820,000 electric customers, Dominion Energy added approximately 23,000 new electric customers and invested nearly $1.4 billion in our electric system since 2023. As a responsible energy company obligated to serve our steadily growing customer base, we must make investments and recover the increasing costs needed to keep our system running in a safe, reliable and environmentally responsible manner. We also play a critical role in supporting impressive economic growth in our service territory, which creates jobs for South Carolinians and contributes to the state’s prosperity.
Investments include:
- $269 million in expansions and improvements to the electric transmission system.
- $503 million in expansions and improvements to the distribution system.
- $515 million in upgrades, improvements and additional environmental controls for nearly 60 electric generation units.
- $120 million for Hurricane Helene response.
- $98 million in technology, systems and equipment to better serve customers and enhance system security.
As one of the largest state and local government taxpayers in South Carolina, the company’s tax bills have increased $32 million since 2024 to the current $254 million – more than a 14 percent increase in property taxes alone.
No costs related to the Canadys project are included in this rate case.
Dominion Energy makes reasonable and responsible business decisions to provide a high value of service to our customers. This includes increasing efficiency and using new technologies to help minimize the financial impact on customers while maintaining cost-effective, reliable electric service.
A review of rates for regulated energy companies like Dominion Energy is an independent, public and transparent process. It is expected that the Public Service Commission of South Carolina will conduct a series of public hearings in spring 2026.
Our dedication to supporting customers remains stronger than ever. We continue working with customers to find programs, services and payment options that best match their individual budgets and circumstances. In addition to educating customers about Dominion Energy programs and tools, our customer assistance team helps to connect eligible customers with a network of nearly 170 agencies that provide direct bill assistance.
Our customer assistance team focuses on the most vulnerable customers. This includes our low-income customers, veterans, senior citizens, customers with disabilities, households with energy-dependent medical equipment, and others who may be income-eligible for assistance. Customers can now find all energy-saving programs, tools and assistance options in one easy-to-navigate hub.
Savings and assistance options available for customers include the following:
- Home Energy Check-up – Provides a free in-home consultation and assessment by an energy expert, including personalized recommendations to boost efficiency and help lower monthly bills.
- EnergyWise Savings Store – Provides online discounts to purchase and install high-efficiency Energy Star LED lighting products, advanced power strips, smart thermostats, smart en energy-saving products, water conservation and home safety measures.
- You Shift/You Save – Provides customers on a voluntary rate the option to shift their electricity usage away from peak or high-demand hours and save money.
- Reward Hours – Enrolled residential customers receive incentives for managing their electricity usage during certain hours of the year. Reward Hours occur throughout the year but are typically scheduled when weather is very cold or extremely hot.
- Energy Usage Alerts – Customers can be notified by text or email when usage spikes, which gives time to adjust before the bill arrives.
- Budget Billing – Qualifying customers can spread out the seasonal fluctuations in monthly bills by paying a flat amount each month based on average usage over the past 12 months.
- PrePay – Customers can start electric service without paying a deposit, and the cost of their energy usage is deducted daily.
- EnergyShare – This year-round program is funded through company contributions, along with donations from customers, employees and retirees. Qualifying customers can receive energy bill assistance through local community action agencies.
- Low-Income Home Energy Assistance Program (LIHEAP) – This federally funded program helps low-income households manage heating and cooling costs.
- Payment Plans – If a customer is having trouble paying their bill, Dominion Energy will help them determine the best option for their unique situation. Both short-term payment extensions and long-term payment plans are available.
Energy Saving Programs
Tools to Track Usage and Manage Bills
Assistance Programs