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Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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We understand many of our customers are experiencing financial hardship during this public health emergency. We are here to help.

Comprehensive Settlement Agreement

On July 2, Dominion Energy South Carolina, along with the South Carolina Office of Regulatory Staff (ORS) and intervenors, filed a comprehensive settlement agreement in our general electric rate case for approval by the Public Service Commission of South Carolina (PSC). This is the result of several months of good faith negotiation by all parties. Read the Dominion Energy South Carolina news release and the ORS news release for more details.

On July 21, the PSC unanimously approved the settlement agreement and issued a final order on Aug. 16. Read the final order on the PSC's website.

Starting Sept. 1, residential customers will see a net 1.46% increase in rates, a level that ensures residential rates remain below the national average. For a typical residential customer, that means a bill increase of only $1.81 a month.


Our commitment to our customers is stronger than ever.

We are here to help.

Frequently Asked Questions

In Aug. 2020, Dominion Energy South Carolina filed an application requesting an overall 7.75% increase to retail electric rates. We ultimately arrived at the final adjustment as part of good faith negotiations with all parties to the case. This was a consensus-based effort, balancing multiple points of view. Considering the unusual circumstances everyone has been operating in, there is value in moving forward and rebuilding relationships and goodwill. We strongly support the outcome of the negotiations.

This rate adjustment and other terms of the settlement will help us continue to serve our expanding customer base while continuing to deliver safe, reliable and affordable service. We’re pleased to support the settlement and move forward.

We have agreed to commit up to $15 million in shareholder funds to forgive past due balances of more than 60 days, as of May 31, 2021.

We are forgiving arrears for residential and non-residential active electric accounts more than 60 days past due on May 31, 2021.

  • Credits for these balances were applied to eligible active accounts on Aug. 28.
  • Customers must have at least one active account when credits apply. If no active accounts, they will not receive the credit.
  • Customers who had a special installment plan (Deferred Payment Plan and Deferred Financial Arrangement) on May 31, 2021, will receive credit for the electric portion of the full balance of that plan.
  • Emails will be sent when credits apply to notify customers of the credit amount. If no email exists on the customer's account, a letter will be mailed.

In addition to forgiveness of past due balances, Dominion Energy is further increasing support for customers.

  • We have designated $15 million in shareholder funds to energy efficiency upgrades and critical health and safety repairs to customer homes. These upgrades will allow those homes to participate in money-saving efficiency programs. The funds will be administered by the South Carolina Office of Economic Opportunity, which also administers federal weatherization programs.
  • We are doubling our annual commitment to EnergyShare®, the company’s year-round assistance program, setting funding for South Carolina at $1.5 million for 2021 and 2022. This includes $500,000 for small businesses, which is a new benefit. EnergyShare® provides bill pay assistance for qualified customers and home upgrades that promote energy conservation.

We remain committed to helping our customers find payment arrangements or plans that best match their individual budgets and circumstances.

Many of our assistance options can be conveniently accessed 24/7 through a customer’s online account or Dominion Energy’s mobile app. Options include:

  • Payment Plans: If a customer is having trouble paying their bill, the company will help them determine the best option for their unique situation. Both short-term payment extensions and long-term payment plans are available.
  • Payment Assistance: Assistance is offered through EnergyShare®, which is funded with company contributions, along with donations from customers, employees and retirees. The South Carolina Department of Administration’s Office of Economic Opportunity administers the EnergyShare® program through community action agencies. Payment assistance is also offered through state and federal programs, such as the Low-Income Home Energy Assistance Program (LIHEAP) and the S.C. Stay Plus Program. More information is available at
  • Community Events: For customers who need in-person support, Dominion Energy representatives attend community events throughout the year. Find a full listing of in-person assistance opportunities at
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