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Dominion Energy Ohio is Now Enbridge Gas Ohio

On March 7, 2024, Dominion Energy Ohio was sold to Enbridge Inc., becoming Enbridge Gas Ohio. Please review the recent news release for more information.

Enbridge

The safe and reliable delivery of natural gas to our customers’ homes and businesses is always our priority.

We are currently updating our physical properties, including buildings and vehicles, to include the Enbridge logo. Over the next few months, you will see the Dominion Energy Logo phased out and replaced with the Enbridge logo.

It is our goal to keep our customers informed throughout this process.

Read a welcome letter from Michele Harradence, Enbridge Executive Vice President and President, Gas Distribution and Storage.

There are currently no changes to:

  • How or where customers make payments
  • Budget billing or payment arrangements
  • Service appointments
  • Our phone number
  • Agreements with a natural gas supplier through the Energy Choice program.
Enbridge

Additional upcoming changes include an enhanced customer experience, including an updated website, mobile app and self-service web portal. We will continue to post any changes as they occur.

Background

  • Dominion Energy Ohio is joining the Enbridge Gas Distribution and Storage business unit.
  • Dominion Energy Ohio is now Enbridge Gas Ohio and will continue to operate as a separate company. For now, it is business as usual.
  • Some changes will occur over time, and we will provide advance notice and detailed information to make the transition as seamless as possible.
  • We are still committed to working safely in our communities and delivering affordable and reliable natural gas.
  • Be aware of scammers who call and claim to be collecting on your bill and ask for an online or over-the-phone payment. Please remember that Dominion Energy and Enbridge employees will never call or show up at your home to demand a payment and will never request to enter your home without proper identification, an appointment, or a reported emergency.
Cooking with gas

*Further updates will be posted here and on dominionenergy.com/ohio.

Q&A: Dominion Energy Ohio to Enbridge Gas Ohio Transition

What does Dominion Energy Ohio becoming Enbridge Gas Ohio mean to me?  

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  • You can count on the same level of safe and reliable service. For now, it is business as usual.
  • There will be no changes to your account number, our customer service phone numbers, or our payment methods.
  • Managing your account online will remain the same. Logins and credentials will remain the same. Continue to visit dominionenergy.com/ohio.
  • In the coming months, there will be name and logo updates to reflect the transition to Enbridge Gas Ohio. This includes bills, website/mobile application, vehicles, employee uniforms, and anywhere else you may have seen the Dominion Energy name.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio

Will my bills change?

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  • The rates on your bills will not change as a result of this transition. In the coming months, you will see name and logo updates to reflect the transition to Enbridge Gas Ohio.
  •  Look for official messaging with your bills, emails, and on dominionenergy.com/ohio.

What will your new phone number be?

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  • Our customer service phone number will remain the same: 1-800-362-7557

Who do I make my check out to?

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  • Continue making your checks payable to Dominion Energy Ohio.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio

Where do I mail my payment check?

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  • Continue mailing your payments to the address provided on your bill: DOMINION ENERGY, PO BOX 26785, RICHMOND, VA 23261
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio

Will I still be able to make payments at an authorized payment location?

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  • Yes, you can continue to make payments via Dominion Energy Ohio authorized payment centers.

Will my AutoPay be affected?

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  • No, your Autopay will not be affected at this time.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio

Will my PIPP/Graduate PIPP Plus plan be affected?

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  • No, the PIPP/Graduate PIPP Plus program is regulated by the State of Ohio, so it will not be affected by this transition.

Will Winter Heating Assistance be affected?

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  • No, Winter Heating assistance is regulated by the State of Ohio, so it will not be affected by this transition.

Will my Payment Plan be affected?

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  • No, your Payment Plan will not be affected at this time.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio

Will my landlord reversion agreement be affected?

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  • No, your landlord reversion agreement will not be affected at this time.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio.

Will I still have HomeServe USA? 

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Yes. 

Will there be any changes to MYA and the website?

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  • In the coming months, there will be name and logo updates to reflect the transition to Enbridge Gas Ohio. Websites will remain the same until further notice. Logins and credentials will remain the same.
  • We will provide advance notice before changes are made to bills, mobile application, and websites. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio.

What are your plans for Enbridge Gas Ohio?

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  • Dominion Energy Ohio is an exceptional entity with dedicated employees that runs very well today. As Enbridge Gas Ohio, it will continue to operate as a separate company committed to providing the same level of safe and reliable service to all customers.
  • In the coming months, there will be changes that affect how you pay your bills and the website you visit. When that time comes, we will provide advance notice. Look for official messaging with your bills, emails, and on dominionenergy.com/ohio.

How do I apply for corporate giving (donations or sponsorships)?

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Enbridge Gas Ohio is committed to maintaining a significant presence in the communities it serves, supporting local charitable organizations and eligible non-profit partners. We want to ensure this transition is seamless and transparent and you understand any changes that affect our community partners. Please continue to interact with us - as you have in the past - through Heather Clayton Terry (Email: h.clayton.terry@dominion.com).

We are currently in transition and will share more information about our grant application process soon. Thank you for your patience.

*Further information is available on dominionenergy.com/ohio.
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