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In order to serve you better, please select your Dominion Energy location services.

Choose Your State of Service

In order to serve you better, please select your Dominion Energy location services.

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Circumstances Requiring a Security Deposit

A security deposit may be required if:

  • You are a new customer.
  • You have not paid your entire bill or payment plan amount by the due date should the required payment include a previous balance.
  • You have unpaid final balances from past accounts.
  • You have not established a good credit history and have more than one disconnection notice for nonpayment within the past 12 months.
  • You had service shut off for nonpayment.
  • You are in bankruptcy.
  • You have been involved with unauthorized usage of gas, theft of service or meter tampering.

How is the Amount of the Security Deposit Calculated?

The amount of the security deposit is calculated at 1.3 times the Budget amount for the property. The Budget amount is estimated future gas averaged monthly over a year.

Security Deposit Billing

Security deposits are billed in three, equal, consecutive monthly installments.

Security Deposit Refunds

Residential security deposits will be reviewed for refund after one year and business deposits after two years of timely, in-full, consecutive payments.

A 3% rate of interest is paid if the full security deposit is held for 180 days or longer.

Options to Avoid Paying a Cash Security Deposit

A residential customer may:

  • Submit a notarized Guarantor Agreement to Dominion Energy.

A business customer may:

  • Submit a Surety Bond to Dominion Energy.
  • Provide an Irrevocable Letter of Credit.

Surety Bond

Dominion Energy West Virginia holds this document in lieu of a cash security deposit to protect the Company against loss resulting from unpaid service bills by nonresidential customers. The minimum dollar amount for this application is $500.00.

It's very important that the information on the Surety Bond is correct and complete. Otherwise, we cannot honor it in lieu of a cash security deposit.

The Surety Bond remains in effect for two years.

Download the Surety Bond Form

Add your Dominion Energy account number to the form and mail it to:

Dominion Energy Ohio
P. O. Box 5759
Cleveland, OH 44101

When submitting the Surety Bond form, please make sure of the following:

  • Send the original document (required) with the signature of the principal and the Surety Bond company seal.
  • Include the Surety Bond number.
  • Provide the mailing address and phone number of the Surety company.
  • Ensure that the Surety Bond has the signature and title of the Dominion Energy account holder (principal) and the signature (with seal) of the Surety Bonding company.
  • Ensure that the dollar amount of the Surety Bond is equal to the amount of security deposit requested.
  • Use the same name on the Surety Bond that appears on your Dominion Energy account.
  • Name the correct Dominion Energy company as the beneficiary.
  • Attach a Power of Attorney from the Surety Bond company.
  • Your business must be registered to do business in the state in which you receive service from us. Your business must also be the owner or the bona fide lessee of the property that receives the service and must register to do business in the state if it is not.

Irrevocable Letter of Credit

Dominion Energy Ohio holds this document in lieu of a cash security deposit to protect the Company against loss resulting from unpaid service bills by nonresidential customers.

An Irrevocable Letter of Credit is one that can only be modified by the beneficiary (in this case, Dominion Energy Ohio). The minimum dollar amount for this application is $500.00.

It's very important that the information on the Irrevocable Letter of Credit is correct and complete. Otherwise, we cannot honor it in lieu of a cash security deposit.

The Irrevocable Letter of Credit remains in effect for two years.

When submitting the the Irrevocable Letter of Credit form:

  • The form must be printed on the issuing financial institution's letterhead bearing its name and address.
  • The form must contain an issuing number for the Letter of Credit.
  • The Irrevocable Letter of Credit must be signed by an officer of the financial institution.
  • The Dominion company that provides your utility service should be listed as the beneficiary with the address of: 701 E. Cary St., Richmond, VA 23219.
  • The dollar amount of the Irrevocable Letter of Credit must be equal to the amount of security deposit requested.
  • The name on the Irrevocable Letter of Credit must be the same name as it appears on your Dominion Energy account.
  • Your business must be registered to do business in the state in which you receive service from us. Accordingly, this business, which Dominion Energy Ohio recognizes as its customer, must be the owner or the bonafide lessee of the property that receives the service and must register to do business in the state if it is not.

View a sample Irrevocable Letter of Credit.

Be sure to include your Dominion Energy Ohio account number and mail the completed form on bank letterhead to:

Dominion Energy Ohio
P.O. Box 5759
Cleveland, OH 44101

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