Budget Billing

Budget Billing is a free, convenient budgeting tool to help you avoid seasonal swings in your monthly bill. It keeps your payment consistent month after month, reducing surprise spikes and allowing you to plan for the exact payment you’ll owe.

In many cases, if you have been a customer at the same location address for more than 12 months and you don’t have a current balance on your account, you can enroll in Budget Billing online.

If you have been a customer at the location address for less than 12 months, call 866-366-4357 and a customer service representative will determine your eligibility and calculate your Budget Billing payment amount.

To determine your monthly Budget Billing payment amount, we average your 12 previous bills and the projected cost of energy over the next 12 months and divide that amount into 12 equal payments.

You don’t pay anything to enroll in Budget Billing! Any services charges that are above and beyond your energy usage will be separate from your Budget Billing amount each month.

Yes. Your bill will show your actual energy usage and charges, your total amount due and your Budget Billing payment amount. You simply pay your Budget Billing payment amount each month.

Normally, your payment amount is recalculated every 12 months to reflect the average actual usage and the projected cost of energy over the next 12 months. However, special circumstances may result in a recalculation during the year; things like rate changes, service additions or significant changes in energy use.

Your Budget Billing rate is recalculated every year to reflect your actual average energy use and any regulated rate changes or service additions that impact your area. Some of these costs impact all Dominion Energy customers regardless of participation in Budget Billing. However, we recommend checking your monthly statement to watch your energy usage to keep it similar levels from the previous calendar year.

If the total amount you paid during the 12-month period is more than your actual energy use and billing amount, we owe you! We'll apply that amount owed to your recalculated Budget Billing payment amount for the next 12 months.

If the total amount you paid is less than your actual energy use and billing amount, you owe us. You can either pay the difference in full or have the difference added to your recalculated Budget Billing payment amount for the next 12 months.

Budget Billing payments must be made in full by the due date to avoid being removed from the Budget Billing program. A late payment charge of 1.5% may be added to any balance remaining 25 days after billing.

No, the budget plan option will not be available until you have established 12 months of usage at your new address.

Your actual account balance (the difference between what you paid on the budget plan and your actual bill amounts) for your current account will need to be settled at the time you move.

If you need more time to pay off your account balance, please give us a call at 866-366-4357.

While on the Budget Billing plan, you should only pay the budget amount (not your current charges or the actual account balance).

No, if you are on a Budget Billing plan, you are not eligible for payment arrangements.

To establish an arrangement, you will need to first stop Budget Billing. Sign in to your account to see if you qualify for a payment arrangement.

You can stop Budget Billing at any time by signing in to your account or on the Dominion Energy app (Apple Store/Google Play).

At the time you cancel, your actual account balance will be due. Any credit balance will be applied to your next bill.